Highly accomplished Multi-Unit Director of Operations with an impressive track record of spearheading the opening and continuing operations of large-scale, high-volume hospitality establishments in prime US metropolitan markets. Passionate about culture as the central axis of any successful organization. Synergy - centrifugal to culture - is actively sought out with every new challenge (opportunity) and decision. The genuine desire and practical capabilities to nurture, train, and develop personnel on every level is a trademark characteristic of professional experiences to date. Derives great personal pride from utilizing versatile array of skills, abilities, and demonstrated successes to catalyze the success of others.
-Spearheaded the ongoing operations of multiple restaurant units totaling over $20 million in revenue, 40 managers, and over 500 employees in various major US markets.
-Assisted in the expansion from 1 restaurant to 20 during my tenure.
-Lead opening operations in national expansion of 7 new restaurants, including flagship Disney World location.
-Established and monitored all operational facets during these openings, including developing a beverage program consisting of 80 draft beers, 15 cocktails, and 8 wines.
-Hired, conducted orientation, and set up and oversaw training for all managers and chefs for openings.
-Coordinated interdepartmental operations and cross-functional teams.
-Focus areas directly responsible for: personnel training and development, P&L accountability, guest hospitality and loyalty, and staff relations with an emphasis on company culture and core values.
-Effectively planned for turnover by developing and growing leaders in the organization (hired, developed and mentored four internal candidates that were ultimately promoted to General Manager, and three internal candidates that were promoted to Director of Operations).
-Created the manager training program, including composition of accompanying training module content.
-Managed new employee orientation training process for more than 20 managers and chefs each year.
-Directed training programs and development paths for managers, chefs, and staff.
-Facilitated internal Human Resources operations.
-Executed marketing initiatives and offsite food and beverage events in numerous markets to increase brand awareness.
-Created and developed SOPs to ensure consistency and compliance company-wide.
-Decreased food costs to under 30% at multiple units
-Hired, guided, coached and developed management teams throughout the opening phases and beyond.
-Opened and operated a $6 million (annual gross sales) restaurant in the heart of Chicago's financial district.
-Increased event revenue by 50% in the second year of operating.
-Increased profitability by 10% within one year of being open through operating more efficiently.
-Developed, coached and mentored managers, chefs, and staff to ensure efficient operations and unparalleled guest hospitality.
-Conducted orientation sessions and organized training schedules for new hires.
-Created in-depth training manuals for all workgroups.
-Mentored and developed six internal candidates for potential management positions, as well as three managers that were promoted to General Managers.
-Developed and rolled out new policies and procedures that were adopted company wide.
-Oversaw day-to-day operations, including supervising over 200 staff members.
-Promoted over 15 staff members to managers over 3 years.
-Perpetual exemplary performance reviews resulting in promotion to senior manager within four months of employment commencement.
-Conducted performance reviews annually, offering praise and recommendations for improvement.
-Reviewed financial reports each day to ensure maximum productivity and efficiencies.
-Improved productivity while reducing staffing and operational costs by focusing on training and cross-training staff members.
-Maintained a positive work environment for all staff members and managers by embracing and living the company culture.
-Experienced in spearheading all facets of training and development on every organizational level
-An ambassador of company culture
-Constantly seeks to identify and improve upon operational opportunities to maximize profitability, guest, and employee satisfaction concurrently
-Plans and organizes training content and logistics for peak performance
-Experienced and skilled in conflict resolution
-Thrives in team environment and autonomously
-Perpetually maximizes profitability through constant oversight and rigorous cost controls
-Fluent in Human Resources processes and procedures
-Manages risk management issues effectively
-Motivates, inspires, and leads by example
-Effectively disseminates and communicates information from home office team to individual units
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