Ready to offer exceptional leadership and planning abilities to take on new role in Behavior Health setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in Medicaid HealthCare standards and market trends.
Skills
Business Relationship Management
Decision Making
Staff Recruitment and Hiring
Financial Resources Management
Service-Oriented
Relationship Building
Adaptable to Changing Conditions
Data Analysis
Quality Assurance
Problem Anticipation and Resolution
Department Oversight
Cost Reduction
Team Leadership
Focus and Follow-Through
Medicaid Relationship Builder
Medicare Relationship Builder
Work History
01/2014 to Current
Director of OperationsUline, Inc. – Pittsburgh, PA,
Defined, implemented and revised operational policies and guidelines.
Oversaw day-to-day production activities in accordance with business objectives.
Monitored office workflow and administrative processes to keep operations running smoothly.
Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Led change and transformation across business areas to deliver benefits and align company resources.
Monitored budget and utilized operational resources.
Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Achieved team goals through formalized training plans, coaching and performance management.
Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Provided documentation of processes to comply with regulations and company policies.
Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
Set team and individual KPIs and provided regular, actionable feedback.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Strategically managed resources, milestones and budgets, saving $35K in expenses.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
Coordinated leadership workshops to educate team members on best practices to optimize productivity.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
Drafted invoices for completed work.
Raised property accuracy and accountability by creating new automated tracking method.
Assisted in recruiting, hiring and training of team members.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Built loyal account base and long-term business relationships with Provider accounts..
Created and implemented aggressive action plan to address pressing cost control needs.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Reduced operational risks while organizing data to forecast performance trends.
Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Interacted well with customers to build connections and nurture relationships.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Communicated with staff, patients and healthcare providers to encourage highest quality of service.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Built loyal account base and long-term business relationships with Medicaid and Medicare accounts.
08/2010 to 04/2013
Assistant District Manager Waste Connections – Victor, MT,
Managed 10+ multi-unit retail locations in assigned district and worked in tandem with District Manager to strategically manage district operations
Drove operations at each location to maximize efficiency of Tax preparer's work and increase revenue and profitability
Lead recruiting efforts and managed interviewing of seasonal employees for assigned areas Managed leads from Jackson Hewitt Networks and outside sources
Worked directly on job-fairs, hiring initiatives, processes and training of all preparer's to execute jobs
Assisted tax education process and flow of teams, including transition to hire
Monitored associate performances to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
Created and approved work schedules and time cards. Monitored Day Force during all shifts, worked with Human Resources on all employee relations issues or complaints and training
Ensured all assigned locations met company standards including but not limited to : office set up, build-outs and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintained relationships with property managers and landlords
Resolved client complaints or answered client questions regarding policies and procedures
Provided employees guidance in handling difficult or complex problems while resolving escalated complaints or disputes
Conducted internal audits of all assigned offices to ensure all employees are in compliance with company policies and procedures
Monitored GL & P&L performance and holds/voids/rejects, discount reports and productivity reports for assigned store group
Met all assigned district goals including 10% increase in client growth while managing cash control of 1.2 million dollars and tax return count
Educated and supported clients with marketing strategies including but not limited to internal office branding, client segmentation and external marketing strategies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Increased sales by driving operational efficiencies and building excellent customer rapport.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Achieved recognition for contribution to store success by optimizing sales.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Reduced financial discrepancies by monitoring credit card sales and deposits.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
01/2007 to 12/2010
Billing ManagerEnterprise Information Services – Nevada, MO,
Reviewed billing problems, researched issues and resolved concerns.
Performed testing for billing modules, enhancing new functionality and process improvements.
Performed billing, collection and reporting functions for office generating over $900K annually.
Conducted performance reviews and implemented improvement plans.
Directed operations in busy 5-person billing group managing $75K in monthly funds.
Trained and mentored staff on procedures, compliance requirements and collections techniques.
Created new standard operating procedures improving billing accuracy and cash flow.
Complied with established internal controls and policies.
Established and checked coding procedures, monitored reports and updated internal files.
Supported financial director with special projects and additional job duties.
Performed spending analysis and partnerships to refine policies and develop recommendations for improvement.
Recruited, interviewed and hired 10 employees and implemented mentoring program to promote positive feedback and engagement.
Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Developed strategic plans for day-to-day financial operations.
Prepared internal and regulatory financial reports, balance sheets and income statements.
Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
Worked with customers to develop payment plans and bring accounts current.
Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
Improved overall financial reporting by streamlining control processes and reporting structures.
Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
Resolved escalated customer issues and boosted retention rates by 25%.
Negotiated Contract Agreements with Alaska Medicaid and Providers, following state and federal guidelines.
03/2002 to 12/2007
Career ConsultantJohns Hopkins University – Baltimore, MD,
Complied with established teaching and industry standards in all lessons to best prepare candidates for future employment
Prepared and administered activity plans and assessments to candidates
Drafted quarterly reports for management review
Submitted up-to-date activity and production logs to agency management for review
Pursued continuing education and training programs to continue professional development
Developed, implemented and monitored new underwriting guidelines for agency
Promoted client retention through high-quality service and follow through at 100% success rate
Effectively controlled release of proprietary and confidential information for general client lists
Prepared departmental contracts for attorney approval
Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers.
Education
Expected in 12/2022 to to
Master of Arts: Health Administration University of Alaska Anchorage - Anchorage, AK GPA:
Expected in 2010 to to
Bachelor of Arts: Communications University of Alaska Anchorage - Anchorage, AK GPA:
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