director of operations resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Seasoned Director of Operations knowledgeable about nursing facility operations and offering top-notch project management, team leadership and problem-solving abilities. Ingenious in maximizing resources to meet challenging demands. Analytical lead and foll tight deadlines. Focused on maximizing quality, code compliance and efficiency while meeting budget and sign guidelines. . Demonstrated strategic thinking and among leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.

  • Cultural awareness
  • Consultation and advisory
  • Rapport building
  • Well-versed in insurance
  • Understanding of medical terminology
  • Good bedside manner
  • Medical admissions process knowledge
  • Process Management
  • Computer literacy
  • Compassion
  • Responsible
  • Flexible & Adaptable
  • Verbal and written communication
  • Computer skills
  • Teambuilding
  • Interpersonal Communication
  • Clerical
  • Good telephone etiquette
  • Leadership training
  • Operations oversight
  • Financial controls implementation
  • Purchasing and planning
04/2021 to 12/2021
Director of Operations Smx Staff Management Fort Smith, AR,
  • Motivated and supported field workers completing work to increase work quality and team productivity.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Increased customer base and market share by promoting product through diverse channels.
  • Led and fostered culture of continuous improvement, employee engagement and open communications.
01/2021 to 04/2021
Marketing Coordinator/HR Assistant Palmetto Ridge Assisted Living City, STATE,
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
  • Supervised day-to-day functions of admissions department.
  • Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
  • Processed onboarding paperwork in nursing deptment and delegated each one with tasks and responsibilities.
06/2020 to 01/2021
Administrative Assistant/HR Manager Carriage House Of Hartsville City, STATE,
  • Reviewed incoming paperwork such as contracts and letters for accuracy and relevance.
  • Assessed and filtered resumes from potential job candidates to identify qualified individuals.
  • Developed and implemented staffing plans for shifts based on patient acuity, patient census and available staff.
  • Led and motivated 25 employees through supervision, training and coaching on duties and daily operational activities.
  • Initiated training and education programs for supporting healthcare staff.
  • Participated in 30 meetings with department heads to discuss census information, admissions and discharges for residents.
02/2019 to 05/2020
Med Tech Supervisor/Administrative Assistant The Retreat At Carolina Bay City, STATE,
  • Evaluated and reviewed staff performance.
  • Ordered supplies and managed inventory.
  • Devised strategies for optimizing work procedures, technical training and standard processes.
  • Managed administrative office functions, including Med Tech,PCA/s and Housekeeping.
  • Generated reports outlining latest updates, results and proposed solutions.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Kept office spaces well-stocked with administrative and medical supplies.
  • Collaborated with recruitment and HR professional to achieve hiring goals.
  • Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
  • Kept company in compliance with EEO requirements.
Education and Training
Expected in 05/2001 to to
High School Diploma:
Mcbee High School - Mcbee, SC
Expected in 05/2021 to to
Associate of Arts: Healthcare Administration
Liberty University - Lynchburg, VA,
Expected in 12/2019 to to
Associate of Science: Medical Assistant
Virginia College - Birmingham - Birmingham, AL
Expected in to to
Professional Medical Training Center - Florence, SC,
Expected in 05/2024 to to
Bachelor of Science: Business Administration And Management
Grand Canyon University - Phoenix, AZ,

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Resume Overview

School Attended

  • Mcbee High School
  • Liberty University
  • Virginia College - Birmingham
  • Professional Medical Training Center
  • Grand Canyon University

Job Titles Held:

  • Director of Operations
  • Marketing Coordinator/HR Assistant
  • Administrative Assistant/HR Manager
  • Med Tech Supervisor/Administrative Assistant


  • High School Diploma
  • Associate of Arts
  • Associate of Science
  • Some College (No Degree)
  • Bachelor of Science

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