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director of operations resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Ready to offer exceptional leadership and planning abilities to take on a new role in education. With over 10 years of experience demonstrating expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well versed in the nonprofit and private sector standards and market trends.


Skills
  • Process Improvement
  • Schedule Oversight
  • Capital Spending
  • Policy Development and Enforcement
  • Operational Efficiency and Safety
  • Motivational Leadership
  • Leadership Training
  • Accounts Payable and Accounts Receivable
  • Overseeing Events & Personnel
  • Operational Leadership
  • Performance Monitoring and Evaluation
Work History
Director of Operations, 07/2021 - Current
Inktel Holdings Miami Lakes, FL,
  • Designs, codifies and evaluates whole-school operations policies, systems, and procedures aligned to organizational objectives and apply support to improve and promote their implementation.
  • Assists school principal and chief level executives in creating replicable systems, employee handbooks and job descriptions to ensure best practices to better support scholars, students, staff and families and revise when necessary, decreasing miscommunication by 10%.
  • Tracks and evaluates school performance, ensuring data use in school-wide decision making, increasing productivity for 420 students.
  • Overseer of approval process and budgets with purchasing, inventory and financial management, bank reconciliation and all vendor relationships reducing overhead by 15%.
  • Supports student enrollment and recruitment processes through family engagement and school activities; actively listening and analyzing feedback, exceeding student retention targets by 10%.
  • Serves on building response team , food, safety, quality assurance coordinator and building liaison for our co-located campus meeting expectations and demands.
  • Organizes and executes special projects as needed including technology, school start-up, curriculum materials, assemblies and ceremonies.
  • Oversee integrity of school's student information system, data analysis and reporting supporting teams with ATS and OPT processes
  • Administers onboarding process of newly hired employees by initiating interviews, offer letters, employment checks, orientation, coaching and professional development by demonstrating compliance with legal and ethical requirements, increasing staff retention 5%.
  • Supports change management, engage in difficult conversations, and promote staff culture.
  • Proficiently utilize companies HR systems to enter and manage our benefit programs including 401K, HRA, medical, dental and vision.
  • Provides immediate response to average of 10 emails per week regarding HR policies, employment laws and compliance.
  • Manages school calendar and school wide compliance according to OSHA,HIPAA and FERPA.
  • Overseer of all aspects of Covid-19 school-wide testing, case investigation, contact tracing and outbreak control.
  • Monitored budget and utilized operational resources
Operations Manager, 06/2019 - 07/2021
2K Kirkland, WA,
  • Helped evaluate whole-school operations systems and best practices according to organizational objectives and apply support to improve and promote their implementation.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Coordinated with Director of Operations to monitor school expenses against annual budget to promote profitability and forecast future spending.
  • Managed purchasing, inventory and all vendor relationships/agreements reducing overhead by 10%.
  • Received all shipments and checked for completion against packing slips and purchase orders, resolving any conflicts with shipping and vendors
  • Monitored all day to day activities to ensure smooth progress and manage school calendar
  • Assisted Principal, Teachers and Operations team with special projects as needed including technology, school start-up, curricular materials, enrollment, parent events and assemblies/ceremonies.
  • Organized and executed in planning all student and family events such as field trips, conferences, etc.
  • Liaised with custodians and Director of Operations to identify facility needs, ensuring compliance.
  • Supported in ensuring ATS data systems are accurate and up to date including meal benefit applications, federal and state reimbursements, lunch bills and compliance.
  • Managed school nutrition programs and distributed breakfast, lunch and snack, tracking all data.
  • Maintained transportation calendar in OPT portal and distributed metro cards
  • Delivered optimal customer service to support parents and scholar needs with necessary paperwork, health concerns, uniforms etc.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
Business Development Manager, 12/2017 - 06/2019
Peapod Digital Labs Scarborough, ME,
  • Maintained open lines of communication among senior executives, shareholders and management.
  • Collaborated with business development and sales teams weekly to ensure company wide branding consistency and clients.
  • Read, researched, and route correspondences, drafting letters and documents; collecting and analyzing information; initiating telecommunications.
  • Performed sourcing, pre-screening and referring qualified candidates to Human Resources.
  • Organized, led and promoted marketing, recruiting, client relations strategies regionally, monthly.
  • Prepared expense reports, time sheets and purchase requisitions, managing 10 team members.
  • Strengthened communication skills through regular interactions with others
  • Proved successful working within tight deadlines and fast-paced environment
Director of Operations, 10/2011 - 03/2017
Inktel Holdings Orlando, FL,
  • Managed and supported budgeting, payroll, bank reconciliation and bookkeeping procedures, reducing overhead by 25%
  • Led sales and marketing professionals internationally, creating and implementing strategy, and profit growth for markets to increase sales
  • Worked and collaborated with CEO on ingenuity to advance company operations
  • Coordinated all day to day activities and operations to secure efficiency along with compliance according to company standards and regulatory policies
  • Effectively resolved client and employee concerns while maintaining professional relationships and increasing client base by 15%
  • Scheduled and conducted interviews, hire, and coach team members; process terminations
  • Provided administrative support to CEO and direct reports with demonstrated ability to improvise, improve procedures and meet demanding deadlines
  • Organized, led and promoted activities including sales, marketing, operational activities and client relations, managing 15 team members.
Education
Master of Public Administration: , Expected in 05/2021
-
Marxe School of Public And International Affairs, Baruch College - New York, NY,
GPA:
Status -
Bachelor of Science: Biology, Expected in 05/2011
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Norfolk State University - Norfolk, Virginia
GPA:
Status -

Cum Laude May 2011

  • Member of Beta Kappa Chi
  • Charter Member of Lions Club

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Resume Overview

School Attended

  • Marxe School of Public And International Affairs, Baruch College
  • Norfolk State University

Job Titles Held:

  • Director of Operations
  • Operations Manager
  • Business Development Manager
  • Director of Operations

Degrees

  • Master of Public Administration
  • Bachelor of Science

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