director of operations resume example with 19+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Business Manager and entrepreneur with experience running start-up and emerging companies. Seeking employment in Customer Service organization where background and skillet can be leveraged . Strong operations and product development expertise. Ability to build strategic business relationships and partnerships. Strong drive with excellent interpersonal, communication and team-building skills.
Skills
Data Entry & Analysis
Exceptional Speaking and Presentation
Conflict resolution
Customer Account Management
Project Development & Execution
Staff Training & Development
Marketing Strategy
Strategic Selling
Work History
Director of Operations, 07/2007 to 12/2019 Smx Staff Management – Guaynabo, PR,
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Set schedules for 10 staff by planning and designating shifts and hours
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each week
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
Implemented innovative programs, including program to increase customer loyalty and reduce churn
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Business Owner, 04/2003 to 06/2007 Intercontinental Hotels Group – Greenwood, IN,
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs
Conducted target market research to scope out industry competition and identify advantageous trends
Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Devised, deployed and monitored processes to boost long-term business success and increase profit levels by 25%
Trained and motivated 5 employees to perform daily business functions, including Customer Service and back office operations
Front Desk Agent, 03/2002 to 11/2003 J.D. Byrider – Owensboro, KY,
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
Planned coverage needs and organized services to support incoming special events
Kept accounts in balance and ran daily reports to verify totals
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
General Manager, 06/2000 to 01/2002 Best Western Hotel – City, STATE,
Planned coverage needs and organized services to support incoming special events
Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
Investigated auditing discrepancies by reconciling cash drop and credit card transactions
Coordinated with room service, housekeeping, maintenance and security to meet all guest needs
Efficiently resolved guest complaints and ensured that issues were addressed promptly
Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency
Education
Associate of Science: Pharmacy Technician, Expected in 05/1999 to Amarillo College - Amarillo, TX GPA:
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of 10+ staff members.
Promoted from front desk clerk to front desk manager within 3 months of hire due to exceptional job performance.
Pursued relationships with local vendors to supply services to guests, which helped improve hotel revenues by 8%.
Mentored staff on work activities, resulting in better performance, greater achievement of full potential and reduction in employee turnover.
Established lasting relationships with clients through networking and promotional messages which increased repeat business by 30% at The UPS Store.
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