director of operations resume example with 17+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Personable and dedicated Customer Service Representative with extensive experience in the airline industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Operations oversight
  • Leadership training
  • Capital improvement planning
  • Financial controls implementation
  • Performance improvements
  • Schedule management
  • Goal setting
  • Recruiting and Hiring
  • Employee development
  • Purchasing and planning
  • Supervision and training
  • Policy/program development
  • Financial administration
  • Cross-functional team management
06/2021 to 01/2022
Airport Customer Service Agent Smx Staff Management Kansas City, MO,
  • Greeted passengers and provided boarding instructions.
  • Collected baggage charges and accepted baggage for check-in.
  • Managed gate, ramp and cabin services for each flight.
  • Utilized PA system to announce departures and changes to landings.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
06/2015 to 06/2021
Director of Operations Hawaiian Airlines Inc Hilo, HI,
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Motivated and supported field workers completing work to increase work quality and efficiency.
  • Worked closely with other stakeholders to immediately address issues and implement effective solutions.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Increased overall team efficiency and productivity.
04/2012 to 04/2021
Flight Attendant Skywest Airlines City, STATE,
  • Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
  • Ensured that prompt communications were distributed between the flight deck and the cabin crew.
  • Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
  • Followed safety, passenger and supply pre-flight checklists.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures
04/2012 to 02/2013
Ramp/Customer Service Representative SkyWest Airlines , ,
  • Oversaw and managed loading, unloading and security of aircraft cargo.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Collected, sorted and checked baggage tags against flight lists.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
03/2004 to Current
IHSS Provider Alameda County City, STATE,

Worked with patients and families to design meal, rehabilitation and other plans for long-term success.

  • Managed household budgets and allocated expenditures for groceries, property and home maintenance, and bill payments.
  • Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.

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Resume Overview

School Attended

    Job Titles Held:

    • Airport Customer Service Agent
    • Director of Operations
    • Flight Attendant
    • Ramp/Customer Service Representative
    • IHSS Provider


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