Experienced strategist and startup enthusiast in the FinTech industry, with a passion for building businesses and challenging the status quo. 5+ year track-record of defining new business strategies, launching new ventures, and delivering operational impact by balancing the human digital experience. Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities.
Performance Management – Responsible for the performance of a high-caliber team of Sharks who are saving American's millions of dollars
Customer Success – Oversee the Customer Service Team in creating strategic direction around reducing the ticket count, ensuring every customer has an exceptional customer experience
Strategic Accounts – Operations point-person for the customer's lifecycle for strategic channel partners
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