director of operations resume example with 13+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

LOGISTICS MANAGEMENT PROFESSIONAL Demonstrated Senior Logistician and Military Veteran with an active Secret Security Clearance over 21 years of proven experience planning, implementing, and leading complex logistical operations and projects in the United States Army. Accomplished measurable results while leading multicultural teams of 30+ in a dynamic, fast - paced environment. Possess a comprehensive background in supply services, inventory control, and process improvement. Managed risk to protect assets, property, and equipment valued at over $40M while exceeding the expectations of senior leadership. Possess extensive knowledge in cross-functional collaboration, vendor relations, and workplace safety. Recipient of multiple awards for outstanding performance and professionalism. Career supported by comprehensive military training and certification. Logistics Operations Leadership & Supervision Process Improvements Strategic Planning Distribution & Supply Quality Assurance

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
01/2017 to Current Director of Operations State Of Massachusetts | Walpole, MA,
  • Inventory Control
  • Effective Communication
  • Inspections & Audits, Directed the terminal transportation / supply unit with an assigned strength of over 1,100 personnel and 5.6K pieces of equipment valued over $90M
  • Advised executive leadership on all aspects of equipment readiness and supply
  • Placed 1st in the annual Army Maintenance Excellence Award
  • Provided unrivaled maintenance support in a geographically dispersed organization consisting of 79 Line Item
  • Umbers of equipment valued over $90M; maintained an operational readiness rating of 96%, customer wait time of just 2 days, and $1.5M in Shop Stock Listing with 100% accountability
  • Demonstrated an innate ability to identify root problems and develop creative solutions; recommended multiple and detailed courses of action and consistently identified and actioned the best one
  • Collaborated effectively with 12 cross-functional teams; respected divergent opinions and strived to identify areas of commonality to build rapport and surmount barriers
  • Balanced competing requirements and prioritized efforts to ensure the accomplishment of all missions and tasks; leveraged organizational knowledge to increase the capabilities of teams located on 3 installations, increasing the readiness rate from 81% to 96%
  • Refocused daily operations by critically analyzing each unit's operations and providing tailored plans of action, leading to a “Commendable” rating during inspection
  • Served as Global Combat Support System (GCSS)-Army Access Administrator (AA) for maintenance
01/2012 to 01/2017 Senior Operations Manager Coloplast | Cleveland, OH,
  • Ensured the availability of equipment, parts, and supplies in support of maintenance operations
  • Planned, organized, and supplied for maintenance on 500 wheeled vehicles valued over $3.5M
  • Utilized knowledge of logistics to coordinate and validate maintenance and master driver personnel for Global
  • Ombat Support System-Army user roles and permissions; controlled work production and maintenance priorities for the Logistic Readiness Center (LRC) 11-man maintenance contract support team
  • Prioritized limited resources to accomplish complex missions maintaining operational readiness above 90% for 8 months; maintained an above-average 97% rating on the Command Maintenance Discipline Program inspection
  • Developed and implemented a system to receive, account for and repair equipment for Operation Bold Shift; ensured readiness of 90 tactical vehicles across a vast training area enabling 1K+ training iterations
  • Directed the workloads of 25 junior technicians while enforcing fire and safety programs, resulting in ZERO incidents
  • Managed calibration, oil analysis and readiness reports utilizing the Army maintenance management system; maintained a 98% maintenance operation readiness
  • Directed periodic maintenance, vehicle dispatching, vehicle repair, and common task training; conducted technical inspections of units and briefed executive leadership on operational effectiveness
  • Establishes best practices and procedures; instructed, mentored, and supervised (5) personnel assigned to maintenance sections and motor pools
  • Adhered to and instructed team members in OSHA and EPA policies on safety and hazardous materials, in compliance with Army mandates and OSHA standards
01/2009 to 01/2012 Logistics Manager General Dynamics | Dallas, TX,
  • Principal assistant to the commander, both battalion and Forward Support Company) on all matters pertaining to the field maintenance mission
  • Utilized the Standard Army Maintenance System-1 (SAMS–1), Battle Command Sustainment Support
  • Ystem and Force XXI Battle Command Brigade and below system allowing leaders to see real-time placement of assets
  • Managed the flow of repair parts and analyzed equipment failures and serviceability for indication of deficiency trends; identified historical demand rates, management parameters, preplanned demands, and mathematical models that compute war reserve, safety stock, retention, and economic order quantities
  • Monitored requisitions, repairable returns, and Shop Stock Listing (SSL); optimized equipment readiness demand supported repair parts and consumables stocked within a maintenance activity with a maintenance mission authorized by a modified table of organization and equipment, table of distribution and allowances
  • Addressed maintenance requirements, scheduled and unscheduled maintenance, and upgrades to rolling stock systems; maintained strict accountability of recoverable items valued over $2.6M
  • Planned, scheduled, coordinated, and executed scheduled and unscheduled maintenance on 300+ vehicles and ground support equipment; ensured proper repairs and quality control inspections of operations over 16K-square-kilometers
Expected in 2015 to to Bachelor of Science | Management University of Phoenix, , GPA:
Defense Acquisitions University –
Expected in 2014 to to | , , GPA:
Operational Contract Support | Army Logistics University –
Expected in 2016 to to | , , GPA:
Contracting Officers Representative | Army Logistics University –
Expected in 2009 to to | , , GPA:
Demonstrated Senior Logistician | SOLE – The International Society of Logistics – Since 2010
Additional Information
  • NOTABLE AWARDS , Meritorious Service Medal Army Commendation Medal (8) Army Achievement Medal (5)

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Director of Operations
  • Senior Operations Manager
  • Logistics Manager


  • Bachelor of Science

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