Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Core Qualifications
  • Exceptional interpersonal communication
  • Effective leader
  • Consistent history meeting goals
  • Project management
  • Union Negotiation Resolution


  • Conflict resolution
  • Organized
  • Human resources management
  • Deadline-oriented
  • Product development
Director of Operations, 03/2012 to Current
State Of MassachusettsWhitman, MA,
  • P&L, EBITDA Improvements/Results up 25% best in 95 Year company history
  • Responsible for Manufacturing, Engineering, Development, Process Improvements, P&L and Human Resource resolution
  • Led journey for ISO 9001-2008 Certification & Successful Approval as an OEM Supplier along with a Ford & Dana Supplier
  • Leading journey currently towards ISO9001-2015 certification
  • Partnered with OEM's for new product launch knowledge due to FMEA, APQP, AIAG background
  • Lead Service Levels from 20% to currently 95%
  • Spearheaded cross-functional initiative to achieve 6s disciplines
  • Trained, coached and mentored employees to ensure smooth adoption of ISO Management systems
  • Developed new performance metrics systems with United Steelworkers to drastically improve relationships
  • Wrote, taught mentored employees handbooks and ISO/TS manuals from scratch
Distribution Operations Manager, 2011 to 03/2012
C&S Family Of CompaniesYork, PA,
  • .
Quality Leader/Corporate ISO Representative/Six Sigma Trainer, 04/2007 to 2011
Lifepoint HospitalsBullhead City, AZ,

    (3 years 9 months)

  • Managed launch, start-up of Quality Systems.
  • Goal to reach ISO Certification for facility within 12 months.
  • Lead ISO9001-2000 c certification efforts to certify (3) locations, domestically and internationally * Lead ISO9001-2008 efforts to recertify (8) locations.
  • Became Benchmark for entire Organization with Quality.
  • Traveled weekly across locations teaching Quality Processing, DMAIC, PDCA, ISO requirements.
  • Led certification of over 50 White, Yellow, Green & Black Belts.
Director of Quality, 06/2006 to 04/2007
Lifepoint HospitalsLewiston, ID,
  • Managing process changes.
  • Developing Quality Systems, Performance Metrics.
  • Goal to improve ISO certification and Document Records keeping, * Established performance metrics, for goal setting.
  • Taught weekly Six Sigma and Statistical training benefits.
  • Partnered successfully with Engineering and Manufacturing for ISO compliance.
Director of Quality, 03/2002 to 04/2006
The Kraft Heinz CompanyCedar Rapids, IA,

         (4 years 2 months).

  • Managed Quality metrics, teaching Lean and Kaizen Events.
  • Launched Supplier Quality Program for rating Suppliers.
  • Certified (3) facilities from scratch to ISO9001-2000 certification.
  • Awarded Employee of Year out of 3000 employees.
  • Lead FDA and HAACP Certification Efforts.
  • Strengthened company's business by leading implementation of Six Sigma Green Belt project.
Plant Manager, 05/1979 to 11/2001
Colfor ManufacturingCity, STATE,
  • Directed overall Plant performance and responsible for APQP, FMEA, PPAP forging processes.
  • Safety, Quality, Efficiency, Statistical Analysis, P&L, Hiring, Progressive Discipline and Promotions.
  • Along with daily/weekly reporting to Executive team and month end results.
  • Weekly PowerPoint presentations of CAPA, PDCA, SPC.
  • Overseen Set-up, organization and launch of a 300,000 Sq. ft. machining facility.
  • Achieved Ford Q1 Rating, Achieved GM's Targets of Excellence Rating
  • Led certification efforts with QS9000 with UL as Registration.
  • Achieved 5 years in row Dana Axle Quality Ratings.
  • Problem resolution, daily 350 UAW members, daily Interaction and Contract representative for AAM.
Master of Science: Finance, Expected in 2012
Tulane University - New Orleans, LA
GPA 3.5
: Six Sigma Master Black Belt: Six Sigma Disciplines, Expected in 2011
Kent State University - Canton, OH
Emphasis in P&L, Cost Savings measures, Global Accounting Measures, Budget Analysis
: Six Sigma Black Belt: Six Sigma Disciplines, Expected in 2010
Kent State University - New Philadelphia, OH
: Six Sigma Green Belt: Six Sigma Studies, Expected in 2003
Motorola University - Schaumburg, IL
: Business Management, Expected in 1980
West Liberty State University - West Liberty, OH

GPA: 3.5

: General Studies, Expected in
Wheeling High School - Wheeling, WV

Upward Bound program

: , Expected in
​-Lean Manufacturing Black Belt Quality Assurance Quality Systems Project -Management Continuous Improvement SPC
-Led and taught ISO Kaizen Supplier Quality Green Belt Business Process Improvement
-Led Operational Excellence Value Stream Mapping CAPA 6S Manufacturing
Family, Reading, Organist, Traveling, Teacher, Mentor & Coach
Additional Information
  • INTERESTS Family, Reading, Organist, Traveling, Teacher, Mentor & Coach ADDITIONAL INFORMATION Honors and Awards Six Sigma Green Belt Motorola University Honors and Awards Employee of the Year Interests Family, Reading, Church, Pets Leadership led Plastipak Packaging to outperform others Bottling companies and surpass annual profit EBITDA goals by 15%;

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School Attended

  • Tulane University
  • Kent State University
  • Kent State University
  • Motorola University
  • West Liberty State University
  • Wheeling High School

Job Titles Held:

  • Director of Operations
  • Distribution Operations Manager
  • Quality Leader/Corporate ISO Representative/Six Sigma Trainer
  • Director of Quality
  • Director of Quality
  • Plant Manager


  • Master of Science

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