, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
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Professional Summary
Ready to offer exceptional leadership and planning abilities to take on new role in [Type] setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in [Industry] standards and market trends. Experienced [Job Title] proficient in managing [Industry] operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimize resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Skills
Performance Management Routines
Process improvements
Strategic planning and execution
Developing, Leading and Retaining talent
Building and maintaining a Customer Centric Organization
Cost Reduction/containment and profit optimization
Work History
Director of Operations, 05/2015 to Current State Of Massachusetts – Monterey, MA,
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Developed and maintained positive relationships with employees.
Mitigated costs while collaborating with vendors to manage inventory items.
Established performance goals for each department and provided feedback on methods for reaching those milestones.
Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
Performed financial and managerial analyses to evaluate data and make recommendations, prepare financial reports and projections and conduct presentations.
Developed analytical frameworks, data models and relevant insights to support prioritization, scoping and effective decision-making throughout organization.
Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
Developed internal requirements which complied with [Program] standards to minimize regulatory risks and liability across program.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Director of Operations, 01/2013 to 01/2015 State Of Massachusetts – Revere, MA,
Assessed budget plans and present costs to forecast trends and recommend changes.
Produced [Type] and [Type] reports outlining financial data to assist management with making strategic plans and operational decisions.
Recruited, interviewed, hired and trained [Number] employees and implemented mentoring program to promote positive feedback and engagement.
Establish updated work claim flows to ensure appropriate, effective and efficient claims management.
Senior Operations Manager, 01/2011 to 01/2013 Coloplast – Detroit, MI,
Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports (ie, migration unit)
Managed and oversaw the company's official response to the California Regulatory settlement
Served instrumental role in organizational transformation and implementation and participated in [Number] successful large-scale corporate restructurings.
Developed and rolled out new policies designed to bolster productivity and reduce overall [Type] costs.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Coordinated [Timeframe] leadership workshops to educate team members on best practices to optimize productivity.
Implemented innovative programs, including [Type] program to increase employee loyalty and reduce turnover.
Upheld great standards of leadership for employees, consistently leading by example for best-in-class [Type] work.
Manager II, 03/2007 to 12/2011 Ensco – Orcutt, CA,
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Hired, trained and mentored staff to maximize effectiveness.
Cross-trained existing employees to maximize team agility and performance.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Education
Bachelor of Arts: Criminology, Expected in 05/1996 Indiana University Of Pennsylvania - Indiana, PA GPA:
Master of Arts: Criminology, Expected in 05/1998 Indiana University Of Pennsylvania - Indiana, PA GPA:
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