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Director of Operations Resume Example

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DIRECTOR OF OPERATIONS
Professional Summary

Ready to offer exceptional leadership and planning abilities to take on new role in [Type] setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in [Industry] standards and market trends. Experienced [Job Title] proficient in managing [Industry] operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimize resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.

Skills
  • Performance Management Routines
  • Process improvements
  • Strategic planning and execution
  • Developing, Leading and Retaining talent
  • Building and maintaining a Customer Centric Organization
  • Cost Reduction/containment and profit optimization
Work History
Director of Operations05/2015 to Current
Company Name – City, State
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Developed and maintained positive relationships with employees.
  • Mitigated costs while collaborating with vendors to manage inventory items.
  • Established performance goals for each department and provided feedback on methods for reaching those milestones.
  • Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
  • Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
  • Performed financial and managerial analyses to evaluate data and make recommendations, prepare financial reports and projections and conduct presentations.
  • Developed analytical frameworks, data models and relevant insights to support prioritization, scoping and effective decision-making throughout organization.
  • Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
  • Developed internal requirements which complied with [Program] standards to minimize regulatory risks and liability across program.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Director of Operations01/2013 to 01/2015
Company Name – City, State
  • Assessed budget plans and present costs to forecast trends and recommend changes.
  • Produced [Type] and [Type] reports outlining financial data to assist management with making strategic plans and operational decisions.
  • Recruited, interviewed, hired and trained [Number] employees and implemented mentoring program to promote positive feedback and engagement.
  • Establish updated work claim flows to ensure appropriate, effective and efficient claims management.
Senior Operations Manager01/2011 to 01/2013
Company Name – City, State
  • Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports (ie, migration unit)
  • Managed and oversaw the company's official response to the California Regulatory settlement
  • Served instrumental role in organizational transformation and implementation and participated in [Number] successful large-scale corporate restructurings.
  • Developed and rolled out new policies designed to bolster productivity and reduce overall [Type] costs.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coordinated [Timeframe] leadership workshops to educate team members on best practices to optimize productivity.
  • Implemented innovative programs, including [Type] program to increase employee loyalty and reduce turnover.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class [Type] work.
Manager II03/2007 to 12/2011
Company Name – City, State
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Hired, trained and mentored staff to maximize effectiveness.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Education
Bachelor of Arts: Criminology05/1996Indiana University Of Pennsylvania- City, State
Master of Arts: Criminology05/1998Indiana University Of Pennsylvania- City, State
Certifications

ALHC

FLHC

ACS

PCS

AIRC

AIAA

ARA

FLHC

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Resume Overview

School Attended

  • Indiana University Of Pennsylvania

Job Titles Held:

  • Director of Operations
  • Senior Operations Manager
  • Manager II

Degrees

  • Bachelor of Arts : Criminology 05/1996
    Master of Arts : Criminology 05/1998

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