director of operations resume example

• Oversaw day-to-day production activities in accordance with business objectives
• Monitored budget and utilized operational resources.
• Responsible for strategic workforce planning, performance management and benefits administration
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
• Managed procurement and inventory
• Drafted invoices for completed work
• Created and implemented aggressive action plan to address pressing cost control needs
• Interacted well with vendors to build connections and nurture relationships
• Supported regulatory compliance by overseeing all audits to verify protocol adherence
• Negotiated price and service with vendors to decrease expenses and increase profit
• Established QuickBooks accounting system to reflect accurate financial records
• Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols
• Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts
• Oversaw payroll for employees and maintained detailed records of procedures
• Maintained and processed invoices, deposits and money logs
• Supported operations by communicating with customers, filing documents and managing data
• Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors

Market Research Analyst

2005 - 2017

• Commissioned data collection vendors
• Gathered data on competitors to gain better understanding of brand loyalty
• Conducted end-to-end market research processes through primary and secondary research methods such as telephone and/or face-to-face interviews and online interviews
• Utilized different tools to analyze marketing trends and suggested measures to improve business processes
• Devised and evaluated methods and procedures for collecting data such as surveys or questionnaires
• Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts
• Prepared reports of findings by illustrating data graphically and translating findings into written text
• Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion

Qualitative Researcher

2005 - 2015

• Conducted qualitative interviews both in-person and by telephone. In-person interviews took place in US as well as abroad
• Securing ethical approval and consent from every relevant party before research starts
• Followed strict guidelines to receive unbiased, unprompted responses
• Made limited number of deviations from interview script to address unique customer dialogue during interview
• Maintained confidentiality of both participant and client
• Created and presented real time report