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director of operations resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Skills
  • Collaborative Relationships
  • Controlling Costs
  • Management Experience
  • Microsoft Office
  • Leadership Skills
  • Computer Software
  • Financial Goals
  • Follow-Up
  • Improving Processes
  • Performance Reviews
  • Business Management
  • Manage Budgets
Education
Johnson & Wales University Providence, RI Expected in 03/2019 Certificate Electronics Technology: Electronics Technology : - GPA :
Work History
State Of Massachusetts - Director of Operations
Rutland, MA, 05/2019 - 07/2020
  • Direct all projects within assigned market to meet or exceed customer expectations, company quality standards and company expected profits
  • Monitored over 30 employees' day-to-day activities and made plans to rectify issues
  • Demonstrated effective project management, presentation, negotiation and persuasion skills
  • Significant budget management skills
  • Oversaw day-to-day production activities in accordance with business objectives
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs
  • Kept up-to-date with industry trends and identified areas of opportunity to drive improvements
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class telecommunications work
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
  • Mitigated business risks by working closely with staff members and assessing performance
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
  • Managed, trained and motivated personnel to continuously improve knowledge and abilities in
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants
  • Oversaw day-to-day production activities in accordance with business objectives
  • Monitored over 30 employees' day-to-day activities and made plans to rectify issues
Lkq Corp - General Manager
Monrovia, CA, 10/2018 - 03/2019
  • Led over 70 employees across 4 Departments' day-to-day activities
  • Operations, Project Management, Business development, Construction and Engineering
  • Oversee all project design, planning, execution of all projects within assigned market to meet or exceed customer expectations, company quality standards and company expected profits
  • Demonstrated effective project management, presentation, negotiation and persuasion skills
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations
  • Designed modern employee recognition program which boosted productivity and improved morale
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Transwestern - Director of Construction and Engineering
Columbia, SC, 06/2010 - 12/2017
  • Directed staff of 75 personnel and managed budget totaling $125 million annually
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
  • Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems
  • Recommended operational improvements based on tracking and analysis
  • Accessed computerized financial information to answer questions related to specific accounts
  • Documented business processes and analyzed procedures to see that it would meet changing business needs
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
  • Developed and maintained relationships with customers and suppliers through account development
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste
  • Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services

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Resume Overview

School Attended

  • Johnson & Wales University

Job Titles Held:

  • Director of Operations
  • General Manager
  • Director of Construction and Engineering

Degrees

  • Certificate Electronics Technology: Electronics Technology

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