(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Ready to offer exceptional leadership and planning abilities to take on new role in Type setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in Industry standards and market trends.

Efficiently supervises and enhances work of field teams performing Type work according to challenging schedules. Dedicated to boosting work quality while maintaining compliance with Type codes and meeting budget demands. Skilled team leader with proven Tool knowledge and Skill expertise.

Focused Job Title with demonstrated ability to organize work, establish priorities and delegate tasks to meet service delivery requirements. Skilled in communicating to meet performance and productivity requirements while ensuring compliance with policies and regulations. Proven expertise in Area of expertise.

Ambitious Managing Director with excellent Skill and Skill skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.

  • Operations Oversight
  • Budgeting
  • Scheduling
  • Sales
  • Staff Management
  • Market Strategy
  • Social Media
  • Staff training/development
  • Relationship building
  • Budget development
  • Employee reviews
  • Delegation
  • Effective leader
  • Business Development
  • Employee scheduling
  • Recruitment
  • Teambuilding
  • Clerical
Randolph High School Randolph, WI Expected in 05/1999 High School Diploma : General Studies - GPA :
Moraine Park Technical College Fond Du Lac, WI Expected in 05/2008 Business Management : Business Management - GPA :
  • Certified CNA/CMA, Randolph Nursing and Rehabilitation - CNA May 2000 CMA May 2014
Work History
Streamline Financial Services - Director of Operations
Woodbury, MN, 12/2015 - Current
  • Defined, implemented and revised operational policies and guidelines.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Provided documentation of all processes to comply with regulations and company policies.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
  • Achieved team goals through formalized training plans, coaching and performance management.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
  • Monitored budget and utilized operational resources.
Ymca Twin Cities - Executive Director
Faribault, MN, 02/2009 - 11/2015
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Evaluated service contracts and collaborated with legal counsel on negotiated improvements.
  • Established new customer service and problem resolution processes to improve client satisfaction rates.
  • Recruited new members by networking at community events and distributing promotional materials to attendees.
  • Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
  • Established personnel performance metrics to encourage efforts toward common goals.
  • Prioritized and allocated valuable resources to meet business targets.
  • Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
  • Provided exceptional services including counseling, case management, education and job training to diverse client base.
  • Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
  • Created promotional materials and provided insightful information to social media, websites and print media to educate public.
Monarch Healthcare Management - Administrator
City, State, 01/2008 - 10/2015
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Employed proven problem-solving techniques to resolve issues quickly and effectively.
  • Reduced recordkeeping errors by efficiently and precisely handling all financial transactions, journal entries and accounts payable and receivable activities.
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Increased revenue by developing key programs focused on promoting business.
  • Successfully juggled multiple projects simultaneously to aid executive leaders.
  • Devised and implemented improvements to reporting procedures.
  • Coached employees through day-to-day work and complex problems.
  • Oversaw budget and tracked expenses against plans.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.

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School Attended

  • Randolph High School
  • Moraine Park Technical College

Job Titles Held:

  • Director of Operations
  • Executive Director
  • Administrator


  • High School Diploma
  • Business Management

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