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Director of Operations Resume Example

Resume Score: 80%

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DIRECTOR OF OPERATIONS
Summary

Well-grounded leader experienced in [Job Title] positions and pursuing challenging new role with [Company]. Successful at optimizing control systems and building solid teams to meet business needs and achieve demanding financial targets. Good reporting, records management and interpersonal skills.

Sharp banking professional with talents which shine in competitive, innovative and creative environments. Track record of increasing sales, improving client retention and growing customer base.

Discerning [Industry] professional with proven skills in financial management and program leadership. Proficient in regulatory requirements and optimal approaches for keeping systems current and compliant. Highly organized, forward-thinking and responsive to changing demands.

[Job Title] experienced at managing business operations in [Industry]. Expertise in employee oversight, customer relationship management and [Area of expertise]. Pursuing new management role within [Industry] where room for advancement is possible.

Talented Branch Manager successful in improving team effectiveness, [Area of expertise] and [Area of expertise] in challenging markets. Detail-oriented professional seeking to take on new role in dynamic environment with emerging company.

Resourceful Branch Manager offering more than [Number] years of experience in challenging, fast-paced [Industry] environments. Amiable professional known for leading constructive and cooperative working relationships within team setting.

[Job Title] and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills in [Skill] and [Skill] will be valued.

[Job Title] with solid leadership skills and success in dependably achieving branch goals.

Experienced Manager dedicated to continuous improvement in branch performance. Well-trained in [Area of expertise] and [Area of expertise]. Considered strong communicator and known for establishing successful customer relationships.

Branch Manager skilled in developing and grooming exceptional bank personnel. Strong focus on staff relations and teamwork. Considered valuable asset to any organization.

Enthusiastic [Job Title] experienced in leading branch staff to exceed sales goals while delivering excellent customer service.

Skilled [Job Title] inspired and motivated to help customers build financial independence.

Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. [Number]+ year history of success in [Industry].

Seasoned [Job Title] offering [Number] years of investment banking experience.

Organized and detail-oriented [Job Title] with [Number] years of cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute Teller adept at providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.

Results-oriented investment banking professional adept at managing competing priorities to accomplish challenging goals. Knowledgeable about compliance issues and legal concerns. Able to bring in new business and maximize success rates.

Motivated [Job Title] versed in [Area of expertise] and [Area of expertise]. Driven to exceed expectations and able to operate effectively in high-pressure environments. Seeking to build long-term career with established company.

Hardworking investment banking professional with [Number] years of experience. Solid track record of success in [Area of expertise] as [Job Title]. Proficient in PowerPoint, Excel and VBA.

Seasoned investment professional with strong leadership and interpersonal skills. Able to add energy and value to organization's quest for excellence. Special talent for [Area of expertise] and [Area of expertise].

Qualified and resourceful financial professional with diverse expertise in private, government and corporate investment.

Goal-focused Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals.

Ambitious [Job Title] with an ability to successfully locate debtors and establish repayment arrangements to satisfy account terms. Highly skilled at meeting and exceeding [Timeframe] goals. Dedicated to utilizing exceptional communication skills with customers to resolve account inquiries.

Driven and self-motivated Investment Banker with stellar sales ability and remarkable creativity.

[Job Title] focused on consistently achieving company objectives to secure client satisfaction and loyalty.

Hands-on, client-oriented banking professional able to implement creative investment strategies. Dedicated to continuous improvement of modeling and statistical analysis.

[Job Title] proficient in sales, presentation development, and due diligence. Strengths include relationship building and problem-solving.

Talented [Job Title] successful at transforming under-performing units and generating capital for key projects. Hardworking and dedicated with uncompromising competitive nature.

Accomplished [Job Title] offering extensive experience in all facets of accounts payable, accounts receivable, payroll and financial reporting. Highly skilled at analyzing information and identifying areas of improvement aimed at increasing profitability. Dedicated to helping businesses reduce operating expenditures and maximize revenue.

Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.

Skills
  • Account analysis expertise
  • Excels in team leadership
  • Expert in risk management
  • Proficient in [Software Program]
  • Financial administration
  • Dependable
  • Customer and vendor relations
  • Strong interpersonal skills
  • Document flow coordination
  • Excellent communication skills
  • Energetic
  • Cost and budget analysis
  • Staff supervision
  • People-oriented
  • Employee training
  • Complex problem solving
  • Federal regulations
  • Excellent work ethic
  • Detail-oriented
  • Reliable
  • Client relationship management
  • Multi-tasking ability
  • Deductive reasoning ability
  • Excellent time management skills
  • Computer proficiency
  • Regulatory compliance
  • Motivational leadership style
Experience
Director of Operations11/2010 to CurrentRobert Olson @ AssociatesLombard, IL
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Spearheaded reinventions of various departments to maximize productivity.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Increased overall team efficiency and productivity.
  • Drove profit increases by leveraging market knowledge and natural leadership talents.
  • Enhanced production methods and improved employee motivation to maximize team productivity.
  • Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
  • Developed new promotional strategies to increase customer base and market share, promoting [Product or Service] through diverse channels.
  • Motivated and supported field workers completing work to increase work quality and efficiency.
  • Assigned work to employees based on project requirements and individual team member strengths.
Supervisor of Cage Operations03/2008 to 11/2010Rivera CasinoBlack Hawk, CO
  • Created and maintained records detailing monetary transactions, resolved discrepancies and verified funds accuracy with accounting staff.
  • Executed currency trades to provide guests with casino chips or process cash redemptions for unused chips.
  • Reconciled cash and casino currency by auditing cash drawers and transaction receipts.
  • Adhered to security protocols and cash-handling best practices to maintain correct totals.
  • Provided prompt, high-quality guest service, including slot machine payouts and guest prize redemption, to meet diverse guest needs.
  • Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
  • Oversaw cage operations for [Number]-square foot casino.
  • Moderated floor disputes to protect business assets and resolve customer service issues.
  • Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
  • Established and enforced banks and table limits for each game type.
  • Observed gamblers to identify signs of cheating, including marking, switching and counting cards.
  • Strengthened control and monitoring systems to keep games in full compliance with [Type] and [Type] regulations.
  • Smoothly oversaw efficient and accurate monetary transactions between house and customers.
  • Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
Slot Attendant03/2007 to 11/2010Rivera CasinoBlack Hawk, CO
  • Promoted loyalty club membership, set up accounts and entered customer information.
  • Completed speedy and accurate repairs to maintain machines.
  • Enhanced customer loyalty by learning names and preferences.
  • Dispensed funds for machine jackpots and change for player needs.
  • Conducted troubleshooting and diagnostic procedures to locate the source of malfunctions.
  • Surveilled slot machine areas of casino, checking for patron compliance with established gaming rules.
  • Notified security department of identified or suspected illegal play activities and player behaviors.
  • Answered patron questions about gaming machine functionality and explained how to properly use devices.
  • Converted currency into requested combinations of bills and coins for patrons.
  • Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
  • Recorded specific details of malfunctioning machines and filed operational reports to obtain necessary maintenance and repair services.
  • Addressed complaints quickly by actively listening to concerns and applying effective issue resolution skills to come up with creative and mutually satisfactory solutions.
  • Managed all closed-captioning orders for shows.
Branch Manager06/2005 to 03/2008TCF BankLittleton, CO
  • Reviewed [Type] applications against established parameters to determine approval, rejection or modification requirements.
  • Achieved net profit of [Number]% above [Year] sales plan.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Worked with regulatory representatives to complete accurate filings and maintain compliance.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Received [Award Name] for [Number]% rate of closed loans.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Increased sales staff from [Number] to [Number] employees due to $[Number] increase in revenue.
  • Raised capital by building partnerships with investors and maintaining strong stockholder relationships.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
  • Prepared operational and risk reports detailing financial metrics to help management make proactive decisions.
  • Planned and coordinated risk mitigation strategies to protect company assets.
  • Developed annual branch business plan for maximum profitability and effectiveness.
  • Oversaw branch team with [Number] customer service representatives and [Number] personal bankers and implemented training for all new employees.
  • Coordinated special update and conversion projects and monitored key performance metrics.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Monitored more than [Number] client relationships per [Timeframe].
  • Maximized branch revenue by optimizing daily operations.
  • Interviewed average of [Number] loan applicants per month and provided expert financial advice on mortgage, educational and personal loans.
  • Networked within communities to identify and capitalize on business opportunities.
  • Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
  • Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.
  • Directed [number] direct reports.
  • Managed largest branch in [Location] region, achieving high customer satisfaction rates
  • Determined rate locks, issuance of disclosures and overage and underage and fee waivers.
  • Assisted senior-level credit officers with complex loan applications.
  • Designed sales and service strategies to improve revenue and retention.
  • Expertly grew liability book by $[amount] million.
  • Mentored staff to increase sales success and productivity.
  • Consistently complied with company policies and government regulations.
  • Modeled trends and adjusted branch plans accordingly.
  • Conducted surveys of customer feedback.
  • Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
  • Adhered to all federal and state compliance guidelines for retail mortgage lending.
  • Executed loan origination process, including ordering credit reports, appraisals, preliminary title reports, UCC searches, environmental reports, insurance information and flood certificates.
  • Performed daily maintenance of loan applicant database.
  • Exceeded quarterly sales goals by [number]%.
  • Provided financial analysis reports of commercial real estate, borrower's financial statements, lease reviews and market research.
  • Consistently increased sales by developing key customer relationships.
  • Recruited and hired new branch employees.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
Education and Training
Some College (No Degree): Computer ScienceJoliet Junior CollegeJoliet, IL
Some College (No Degree): AS 400 Operations & ConfigurationIBM CollegeColorado Springs, CO
Some College (No Degree): Computer Networking And TelecommunicationsCISCOLas Vegas, NV
Some College (No Degree): Network AdministrationNovell NetwareOakbrook Terrace, IL
Some College (No Degree): PBX & Switch Operations & ConfigurationsSiemens RolmDallas, TX
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Robert Olson @ Associates
  • Rivera Casino
  • TCF Bank

School Attended

  • Joliet Junior College
  • IBM College
  • CISCO
  • Novell Netware
  • Siemens Rolm

Job Titles Held:

  • Director of Operations
  • Supervisor of Cage Operations
  • Slot Attendant
  • Branch Manager

Degrees

  • Some College (No Degree) : Computer Science
    Some College (No Degree) : AS 400 Operations & Configuration
    Some College (No Degree) : Computer Networking And Telecommunications
    Some College (No Degree) : Network Administration
    Some College (No Degree) : PBX & Switch Operations & Configurations

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