director of operations resume example with 16+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Highly motivated and passionate Director of Operations with proven abilities across all levels of organizational management with over 28 years of Leadership experience. Talented at developing people into leadership roles; ensuring all business units meet operational & Food Safety standards; develops organization annual business plan, collaborating with key leadership personnel to create tactical plans to meet their strategic goals. Through strong leadership, innovation and persistence grew current McDonald's Restaurant Franchise Organization from four Restaurants in 2017 to nine in 2021, with outstanding increases in overall product sales, transactions, improved customer satisfaction metrics and increses in overall organizational profit.
Skills
People Person
People Developer
Effective leader
Business Development
Relationship building
Inventory management
Coaching and mentoring
Performance Analysis
Staff training, development & management
Operations Oversight
Strategic planning and execution
Process improvements
Adherence to all Operational standards
Public Presentation skills
Recruitment
Education
Aloha High SchoolBeaverton, ORExpected in ā āHigh School Diploma: - GPA:
Accomplishments
Organization achieved highest Sales and Guest Count increase in Desert Sky Coop for 3 consecutive years from 2018, 2019 & 2020
Grew Organization from 4 to 9 restaurants in only 4 years, increasing sales, transaction counts and profit levels year over year to significant levels.
Oversaw 6 Major restaurant remodels from 2018 to 2021, managing and controlling all P&L lines to minimize losses, while training restaurant staff to ensure all new operating procedures are executed at a high level to our standards.
Developed General Managers and Assistant Managers to have an greater knowledge of Profit and Loss opportunities in their individual business units, identifying where they needed to improve, creating revolving action plans to increase overall PAC levels year over year.
Developed all Organizational staff including Mid Level Managers, Restaurant Managers, Assistant Managers. Shift Mangers, Facility Maintenance teams and restaurant staff.
Improved Customer Satisfaction in all business units by creating culture of Hospitality and ownership. 1-800 Customer complaints have reduced significantly in all restaurants and VOICE Overall customer metrics have improved by 13.9%.
Hamburger University Certified Trainer 2012
Outstanding team Contributor award (McDonald's Corp. 2011)
Above and Beyond award (McDonald's Corp 2012)
Outstanding General Manager (McDonald's Corp. 2006)
Te Connectivity Ltd - Director of Operations Wallburg, NC, 01/2017 - Current
Ensured that Organization met all of McDonald's Corporations Franchisee Standards to maintain Franchisee Eligibility for growth within McDonald's bi- annually.
Established, defined and implemented operational policies and guidelines.
Oversaw day-to-day Restaurant Operations in accordance with business objectives and McDonald's standards
As organization grew revised and improved operational procedures to increase new employee productivity and restaurant and organization profitability while improving Customer Satisfaction metrics, speed of service and overall food quality metrics.
Achieved Organization goals through collaborative planning with the Restaurant Managers, allowing them to help create their annual restaurants goals and plan. This increased the managers ownership of the plan and their overall results, while making them more effective leaders.
Oversaw operations and profit control closely during 6 Restaurant Remodel projects to ensure restaurants are modernized and meet McDonald's 2020 Vision strategy.
Planned, implemented, trained and oversaw the execution of all new products launches and service initiatives.
Created strategic long term plan to improve people turnover and retention, employee job satisfaction, competitive benefit package, and a culture and environment that people know they are valued and respected and enjoy what they do.
Trained and guided team members to implement and ensure that we continually met all of McDonald's Operational Standards, and adapted or adopted new procedures as they were deployed.
Developed 5 Successful and Effective Restaurant Managers, 2 Area Supervisors.
Created Shift Manager Excellence course to develop Hourly Shift Managers and conducted weekly training course to ensure they meet ours and McDonald's standards for Floor Control and basic leadership skills.
Recruited, hired and trained all personnel, working to establish key teams, internal functions and outline scope of positions for new organization as growth continues into the future.
Directed bi-weekly Organization management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Zs Associates, Inc. - Business Operations Consultant Tampa, FL, 01/2011 - 12/2016
Consulted to 6 McDonald's Owner/Operator Organizations to ensure they meet all McDonald's operational Franchise standards, Operational guidelines.
Worked collaboratively with Operator organizations to ensure their business plan was aligned and supported McDonald's Corporation Regional business plan to win and their own personal business plan for their organization.
Conducted McDonald's Restaurant Operational Improvement process graded visits: Brand Standard Visits, Full Operation Reviews, Unannounced Short Operation reviews, operator training course, Unannounced Customer Experience Visits and restaurant support visits.
Planned, organized and held large McDonald Business Alignment Meetings for Phoenix Coop, as well as Operator and company meetings.
Phoenix Customer Experience Lead team member for 3 years.
Planned and held Annual Business Unit meetings for Phoenix Coop, lead for McDonald's Corporation.
Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
Carrols Restaurant Group, Inc. - Restaurant General Manager Greenfield, IN, 01/2005 - 12/2010
Responsible for all restaurant operations and ensuring we always meet McDonald's rigorous standards.
Set clear expectations for Management team and employees, while creating a positive and motivating working environment for all employees.
Led team to improve and achieve outstanding customer satisfaction results through shoulder to shoulder hospitality training with all employees across all dayparts, starting with priority day parts.
Ensured that restaurant meet McDonald's standards for all new product launches and that all employees were trained correctly to guidelines.
Created fun monthly team building activities focused on keeping team focused on customer satisfaction improvement.
Effectively managed payroll and timekeeping, inventory, restaurant safety and security and Food Safety.
Achieved record sales and profit levels in last role as a Restaurant Manager (2011), outpacing previous Restaurant Managers track record thus far.
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