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Director of Operations Resume Example

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DIRECTOR OF OPERATIONS
Experience
Director of Operations, 07/2016 to 07/2018
 Samuel's Flower & Gift Basket – Miami, FL
  • Control the overall operations of the store, which include compiled financial reporting data, created and implemented marketing strategies, identify opportunities for cost reductions and opportunities to increase revenue for the store and build public relations with the community.
  • Control overall operations of store, include complied financial reporting data.
  • Oversaw all business functions including budget, financial, human resource, facility, and day to day operations.
  • Improved cycle times on contracting by 50% utilizing value stream mapping Implemented marketing strategies and public relations strategies for coverage area.
  • Conducted SWOT analysis to identify potentials opportunities and threats for company.
  • Analyzed business process by consulting with owner to document current workflow process and identified improvement opportunities.
  • Created partnerships with companies, vendors, and hired multiple contractors that supported developed business strategies Monitored sales department's planning efforts and identified process bottlenecks and inconsistencies and prioritized opportunities for improvement Designed and implemented a multi-channel selling motion, increased new business capacity by 20% without an increase in sales expense.
Business Operations Manager, 08/2013 to 07/2016
 Samuel Funeral Home INC – Miami, FL
  • Managed and supervised over 30 full-time and part-time employees and compiled financial reporting data, managed payroll process.
  • Directed Budget staff in annual operating budget planning, development and implementation processes.
  • Review financial statements, sales reports, and review performance data to identify opportunities for cost reductions or service improvements Prepared monthly and annual budget reports.
  • Analyze data to inform operational decisions and financial records to improve efficiency which.
  • Created and implemented funeral home marketing strategies to analyze competitors, survey customer and build public relations with the community in which helped drive company revenue growth (more than 110% within 3 years).
  • Strategy, Collaborate with and support business partners in decision making and managing performance by defining and tracking revenue KPIs.
  • Helps company to reduce overall operational cost to 25%.
  • Leading cross-functional teams to create, apply, and refine aspects of business models.
  • Increased profits by 60% in one year through restructure of business line.
Sale Marketing Manager, 01/2011 to 01/2013
 Auto Relief Group INC – Fort Lauderdale, FL
  • Managed Sale department, consistently surpassed sale objective by more than 15% and generated $1.5M in monthly sale.
  • Monitored the performance of personnel, identified training needs and revamped working aids related to everyday duties.
  • Collaborated with cross-functional teams to manage the organization's goals and objectives.
  • Developed and prepared presentation material for reviews, meetings, conferences, analysts and senior management.
  • Developed and implemented new sale training and customer service training and help company to exceeded call quality expectations by 95%.
  • Developed, implemented and monitored incentive schemes and subsequent bonus payments.
  • Resulted in inbound base team producing highest sales achievement in the company.
  • Compiled monthly reports to senior management and present plans to ensure annual targets were achieved.
  • Analyze data to inform operational decisions and financial records to improve efficiency which.
  • Leading cross-functional teams to create, apply, and refine aspects of business models.
  • Increased profits by 60% in one year through restructure of business line.
College Recruiter, 02/2009 to 04/2011
 Florida Career College – Fort Lauderdale, FL
  • Assist College Admissions Representatives by generating leads for potential students in a mall setting.
  • Assist recruiters by offering admissions information in written form to be distributed to potential students.
  • Work with college admissions representatives in strategies to run an efficient campaign.
  • Assist prospective students in choosing a course of study by discussing their interests and abilities.
  • Meet weekly goal of generating lead of potential student.
Education
Master of International Business (MIB): Dec 2019
 Florida International University - Miami, Florida
 GPA: 3.78
Master of Business Administrations (MBA): Dec 2019
 Florida International University - Miami, FL
Bachelor of Art: Business, 2016
 Florida Atlantic University - Boca Raton, FL

Business GPA: 3.0
Associate of Art: General Business, Aug 2014
 Broward College - Fort Lauderdale, Florida
 General Business GPA: 3.0
Summary

Experienced business operations and analysts, Who possesses a strong ability to gather pertinent data, design useful reports and can effectively communicate complex business strategies across an organization and demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations.

Highlights
  • Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Executive team leadership.
  • Budgeting and financial management
  • Customer Relational Management
  • Operations Management
  • Budgeting & Forecasting
  • Strategic Planning & Analysis Strategies.
  • Effective communication
  • Presentation
Skills
budget planning, Budgeting, Budget, business process, business strategies, conferences, consulting, customer service training, decision making, senior management, financial, financial management, financial reporting, financial statements, Forecasting, functional, human resource, team leadership, managing, marketing strategies, meetings, Excel, Microsoft Office, Outlook, PowerPoint, Word, Operations Management, payroll, personnel, processes, producing, public relations, quality, selling, sales, sales reports, Six Sigma, Strategy, Strategic Planning & Analysis, workflow, written
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Resume Overview

Companies Worked For:

  • Samuel's Flower & Gift Basket
  • Samuel Funeral Home INC
  • Auto Relief Group INC
  • Florida Career College

School Attended

  • Florida International University
  • Florida Atlantic University
  • Broward College

Job Titles Held:

  • Director of Operations
  • Business Operations Manager
  • Sale Marketing Manager
  • College Recruiter

Degrees

  • Master of International Business (MIB) : Dec 2019
    Master of Business Administrations (MBA) : Dec 2019
    Bachelor of Art : Business , 2016
    Associate of Art : General Business , Aug 2014

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