LiveCareer-Resume

director of operations resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Practical estimator professional with strong background in developing detailed estimates by analyzing project plans and requirements. Adept at defining project goals, scopes and schedules to identify exact costs. Professional in presenting data, cost and reports to clients while listening to feedback and adjusting estimate details. Results-oriented Office Manager equipped to maintain and manage office systems. Meticulous and collaborative professional equipped to independently manage daily needs and special projects. Promotes excellence in a demanding, deadline-driven environment.

Skills
  • Operations Oversight
  • Leadership Training
  • Recruitment and Hiring
  • Team Leadership
  • Sales Tracking
  • Sales Promotion
  • Human Resources Oversight
  • Customer Service Management
  • Management Team Building
  • Financial Statement Review
  • Project Planning
  • Preparing Estimates
  • Construction and Building
  • Scope Development
  • Project Management
  • Microsoft Office
  • Supervision & Leadership
Experience
06/2017 to Current
Director of Operations Balfour Senior Care, Llc Newton, MA,
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Assessed reports and adjusted workflows to realign with targets.
  • Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Created schedules and monitored payroll to remain within budget.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Trained employees on duties, policies and procedures.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Led employee evaluations with constructive feedback to boost performance.
  • Guided management and supervisory staff to promote smooth operations.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Tracked monthly sales to generate reports for business development planning.
02/2015 to 06/2017
Project Estimator Dover Corporation Minneapolis, MN,
  • Directed and negotiated change orders and claims for contractors, suppliers and architects.
  • Analyzed completed projects to compare estimated costs to actual costs, determining reasons for discrepancies.
  • Produced preliminary estimates based on schematic and design development level documents.
  • Maintained detailed and organized records of bid documents, correspondence and other project-specific information.
  • Presented prepared estimates by assembling and displaying numerical and descriptive information.
  • Efficiently completed material orders, resulting in all projects being completed on time and under budget.
  • Updated customers and managed project statuses by effectively communicating with builders and contractors on residential and commercial projects.
  • Analyzed blueprints and other documents to prepare time, cost and labor estimates.
  • Solicited and collected subcontractor and vendor bids or quotations.
  • Assessed buildings and grounds to prepare estimates for restoration work.
  • Updated customers and managed project statuses by effectively communicating with builders and contractors on residential and commercial projects.
02/2015 to 06/2017
Office Assistant/Office Manager Silver Nail Construction, LLC City, STATE,
  • Maintained clean and presentable front office for maximum appeal to customers and potential clients.
  • Input expenses, reconciled accounts and investigated variances to manage accounts payable and receivable.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Reviewed files and records to obtain information and respond to requests.
  • Coded and entered daily invoices with in-house accounting software.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Used judgment and initiative in handling confidential matters and requests.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Negotiated with vendors to determine optimal material purchase pricing.
  • Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
  • Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
08/1996 to 02/2015
Office Manager/Rental Manager/Sales Assistant Maverick Machinery, Inc. City, STATE,
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Reviewed files and records to obtain information and respond to requests.
  • Coded and entered daily invoices with in-house accounting software.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
  • Booked hotel rooms, car rentals and flights for company trips and conferences.
  • Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Updated and maintained rental agreement files and documents.
  • Collected payment by processing credit card transactions.
  • Explained policies and reviewed documentation to obtain signatures.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Employed sales techniques to boost sales and services.
  • Processed exchange requests in computer system.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed monthly financial results with partners to identify opportunities to improve profitability.
  • Helped customers find specific products, answered questions and offered product advice.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Fostered relationships with customers to expand customer base and retain business.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Education and Training
Expected in 09/2022 to to
Bachelor of Science: Environmental Science
University of Phoenix - Tempe, AZ,
GPA:

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Director of Operations
  • Project Estimator
  • Office Assistant/Office Manager
  • Office Manager/Rental Manager/Sales Assistant

Degrees

  • Bachelor of Science

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