Director of Operations Resume Example
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DIRECTOR OF OPERATIONS
Summary
Certified Professional in Human Resources (PHR) with over 15 years of leadership and management experience in
technical and non-technical operations, recruiting, and human resources management.
Experience
Director of Operations01/2012 to 02/2015Telerent Leasing Corp.Syracuse , NY
- Served as department lead for 150 recruiters and 20 support staff consisting of 50 recruiting stations and four processing stations encompassing 1.1 million square miles.
- Supervised daily operations of all recruiting production systems to include market analysis, statistical analysis, and strategic planning to achieve recruiting goals of over 1,000 accessions yearly.
- Developed and implemented the annual training plan for all recruiters and was directly responsible for coaching managers on production processes and leadership principles.
- Managed the long-range staffing plan, placed new hires, and supervised the on-boarding process for over 100 new employees.
- Coordinated and administered yearly performance evaluations for over 150 employees.
- Prepared and implemented a $250,000 annual operations budget.
- Key accomplishments: Analyzed production and processing data and developed an application management system that instituted metrics and tracked performance, which cut processing time by 50% and decreased error rate by more than 20%.
Executive Officer01/2010 to 12/2011Department Of Veterans AffairsOrlando , FL
- Supervised a staff of 27 personnel responsible for the management of 47 Navy reserve units throughout Western Washington.
- Orchestrated the support of monthly training requirements for all reserve units to maintain 100% operational readiness.
- Directed daily customer service support, pay administration, and medical services for 865 personnel.
- Served as primary point of contact on Navy Reserve matters for Navy Region Northwest and built strong relationships with key members of seven Department of Defense (DoD) installations.
- Budgeted and allocated $160,000 annually in operational funds.
- Facilitated the integration of assigned reserve assets into Navy Region Northwest and ensured effective engagement of all assets.
- Coordinated requests for operational support and organized support to meet DoD mission requirements.
- Key accomplishments: Collaborated with numerous unit commanding officers and executive officers to ensure all mobilization requirements were current and deployed policies and practices to meet the requirements.
- Identified problems in basic mission areas and implemented training and engaged various levels of leadership to correct deficiencies which led to near perfect assessment scores in 95% of all program areas.
Director of Recruiting / Recruiter02/2003 to 12/2009Ace HardwareWooster , OH
- Department lead for 12 recruiters and three support personnel.
- Directed all phases of Navy Officer recruiting in Oregon, Idaho, Nevada, and Northern California.
- Managed all aspects of the recruiting process; established and maintained contact with applicants for processing, conducted promotional activities, screened applicants for qualification, counseled applicants as necessary, and maintained a positive relationship with local universities.
- Developed and delivered recruiting presentations to college students and various academic groups and organizations.
- Prepared and managed the marketing plan to indentify key markets and centers of influence to attract highly qualified candidates for various positions.
- Prepared and implemented a $60,000 annual departmental budget.
- Key accomplishments: Built relationships with various community leaders, university groups and university staff to target top talent for multiple disciplines resulting in the recruiting team ranking 4 out of 31 recruiting teams nationally.
Department Head06/2001 to 12/2002USS CHAMPIONCity , STATE
- Led a department of 25 personnel in the operation and maintenance of the ship's propulsion and auxiliary machinery and electrical power equipment.
- Responsible for procurement and use of fuel, lubricants, spare parts and other engineering equipage.
- Maintained comprehensive maintenance program for ship's engineering systems to include small boat machinery and hull repair.
- Served as training team leader.
- Developed training plans, implemented and supervised training scenarios, and managed shipboard qualifications for 86 personnel.
- Key accomplishments: Earned Navy's Engineering Efficiency Award.
- Led comprehensive engine overhaul and replacement project for all eight of the ship's main engines and main engine generators.
- Designed a new and innovative engineering casualty training system that was recognized by the national training team as the new standard for all MCM class ships.
Division Lead02/1999 to 02/2001USS ELLIOTCity , STATE
- Managed a division of 15 personnel for Combat Systems department Supervised and assisted in the operation, maintenance and repair of weapons control equipment and systems.
- Prepared work and maintenance schedules and assigned personnel to operation and maintenance duties for three separate missile defense systems.
- Managed the procurement, accountability and safe handling of weapon systems ammunition.
- Responsible for the planning, coordination, and execution of numerous live fire weapons exercises.
- Developed safety parameters and training plan for each exercise.
- Key accomplishments: Served as inspection team leader in support of Northern Arabian Gulf embargo efforts.
- Diverted and inspected numerous vessels for possible embargo infractions and if necessary seized vessels and delivered vessel to proper authority.
Education
Master of Arts: Organizational LeadershipAugust 2012GONZAGA UNIVERSITYCity, StateOrganizational Leadership
Servant Leadership Certificate
Bachelor of Arts: Political ScienceJune 1998UNIVERSITY OF WASHINGTONCity, StatePolitical Science
Navy Reserve Officer Training Corps
ACHIEVE GLOBAL
Professional Selling Skills Applications January 2003: Human ResourcesDecember 2012HUMAN RESOURCES CERTIFICATION INSTITUTEHuman Resources
Work History
Company Name
Company Name
Interests
Navy Recruiting District Portland Recruiter of the Year FY 2005. Numerous U.S. Navy personal awards and commendations for professional achievement. Youth Soccer Coach, Vancouver U.S.A. Soccer Club, 2005-2010. 2 of 2
Additional Information
- AWARDS/ACTIVITIES Navy Recruiting District Portland Recruiter of the Year FY 2005. Numerous U.S. Navy personal awards and commendations for professional achievement. Youth Soccer Coach, Vancouver U.S.A. Soccer Club, 2005-2010. 2 of 2
Skills
academic, basic, budget, coaching, customer service, funds, inspection, Leadership, team leader, machinery, maintenance schedules, market analysis, marketing plan, weapons, Navy, personnel, policies, presentations, processes, procurement, recruiting, safety, Selling, staffing, statistical analysis, strategic planning
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Resume Overview
School Attended
- GONZAGA UNIVERSITY
- UNIVERSITY OF WASHINGTON
- HUMAN RESOURCES CERTIFICATION INSTITUTE
Job Titles Held:
- Director of Operations
- Executive Officer
- Director of Recruiting / Recruiter
- Department Head
- Division Lead
Degrees
- Master of Arts : Organizational Leadership August 2012
Servant Leadership Certificate
Bachelor of Arts : Political Science June 1998
Navy Reserve Officer Training Corps
ACHIEVE GLOBAL Professional Selling Skills Applications January 2003 : Human Resources December 2012
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