director of operations resume example with 15+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Certified Professional in Human Resources (PHR) with over 15 years of leadership and management experience in technical and non-technical operations, recruiting, and human resources management.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
GONZAGA UNIVERSITY Spokane, WA Expected in August 2012 Master of Arts : Organizational Leadership - GPA : Organizational Leadership
, Expected in Servant Leadership Certificate : - GPA :
UNIVERSITY OF WASHINGTON Seattle, WA Expected in June 1998 Bachelor of Arts : Political Science - GPA : Political Science
, Expected in Navy Reserve Officer Training Corps : - GPA :
HUMAN RESOURCES CERTIFICATION INSTITUTE , Expected in December 2012 ACHIEVE GLOBAL Professional Selling Skills Applications January 2003 : Human Resources - GPA : Human Resources
Telerent Leasing Corp. - Director of Operations
Syracuse, NY, 01/2012 - 02/2015
  • Served as department lead for 150 recruiters and 20 support staff consisting of 50 recruiting stations and four processing stations encompassing 1.1 million square miles.
  • Supervised daily operations of all recruiting production systems to include market analysis, statistical analysis, and strategic planning to achieve recruiting goals of over 1,000 accessions yearly.
  • Developed and implemented the annual training plan for all recruiters and was directly responsible for coaching managers on production processes and leadership principles.
  • Managed the long-range staffing plan, placed new hires, and supervised the on-boarding process for over 100 new employees.
  • Coordinated and administered yearly performance evaluations for over 150 employees.
  • Prepared and implemented a $250,000 annual operations budget.
  • Key accomplishments: Analyzed production and processing data and developed an application management system that instituted metrics and tracked performance, which cut processing time by 50% and decreased error rate by more than 20%.
Department Of Veterans Affairs - Executive Officer
Orlando, FL, 01/2010 - 12/2011
  • Supervised a staff of 27 personnel responsible for the management of 47 Navy reserve units throughout Western Washington.
  • Orchestrated the support of monthly training requirements for all reserve units to maintain 100% operational readiness.
  • Directed daily customer service support, pay administration, and medical services for 865 personnel.
  • Served as primary point of contact on Navy Reserve matters for Navy Region Northwest and built strong relationships with key members of seven Department of Defense (DoD) installations.
  • Budgeted and allocated $160,000 annually in operational funds.
  • Facilitated the integration of assigned reserve assets into Navy Region Northwest and ensured effective engagement of all assets.
  • Coordinated requests for operational support and organized support to meet DoD mission requirements.
  • Key accomplishments: Collaborated with numerous unit commanding officers and executive officers to ensure all mobilization requirements were current and deployed policies and practices to meet the requirements.
  • Identified problems in basic mission areas and implemented training and engaged various levels of leadership to correct deficiencies which led to near perfect assessment scores in 95% of all program areas.
Ace Hardware - Director of Recruiting / Recruiter
Wooster, OH, 02/2003 - 12/2009
  • Department lead for 12 recruiters and three support personnel.
  • Directed all phases of Navy Officer recruiting in Oregon, Idaho, Nevada, and Northern California.
  • Managed all aspects of the recruiting process; established and maintained contact with applicants for processing, conducted promotional activities, screened applicants for qualification, counseled applicants as necessary, and maintained a positive relationship with local universities.
  • Developed and delivered recruiting presentations to college students and various academic groups and organizations.
  • Prepared and managed the marketing plan to indentify key markets and centers of influence to attract highly qualified candidates for various positions.
  • Prepared and implemented a $60,000 annual departmental budget.
  • Key accomplishments: Built relationships with various community leaders, university groups and university staff to target top talent for multiple disciplines resulting in the recruiting team ranking 4 out of 31 recruiting teams nationally.
USS CHAMPION - Department Head
City, STATE, 06/2001 - 12/2002
  • Led a department of 25 personnel in the operation and maintenance of the ship's propulsion and auxiliary machinery and electrical power equipment.
  • Responsible for procurement and use of fuel, lubricants, spare parts and other engineering equipage.
  • Maintained comprehensive maintenance program for ship's engineering systems to include small boat machinery and hull repair.
  • Served as training team leader.
  • Developed training plans, implemented and supervised training scenarios, and managed shipboard qualifications for 86 personnel.
  • Key accomplishments: Earned Navy's Engineering Efficiency Award.
  • Led comprehensive engine overhaul and replacement project for all eight of the ship's main engines and main engine generators.
  • Designed a new and innovative engineering casualty training system that was recognized by the national training team as the new standard for all MCM class ships.
USS ELLIOT - Division Lead
City, STATE, 02/1999 - 02/2001
  • Managed a division of 15 personnel for Combat Systems department Supervised and assisted in the operation, maintenance and repair of weapons control equipment and systems.
  • Prepared work and maintenance schedules and assigned personnel to operation and maintenance duties for three separate missile defense systems.
  • Managed the procurement, accountability and safe handling of weapon systems ammunition.
  • Responsible for the planning, coordination, and execution of numerous live fire weapons exercises.
  • Developed safety parameters and training plan for each exercise.
  • Key accomplishments: Served as inspection team leader in support of Northern Arabian Gulf embargo efforts.
  • Diverted and inspected numerous vessels for possible embargo infractions and if necessary seized vessels and delivered vessel to proper authority.
Work History
Engineering Department -
, -
Combat Systems Department -
, -
Navy Recruiting District Portland Recruiter of the Year FY 2005. Numerous U.S. Navy personal awards and commendations for professional achievement. Youth Soccer Coach, Vancouver U.S.A. Soccer Club, 2005-2010. 2 of 2
Additional Information
  • AWARDS/ACTIVITIES Navy Recruiting District Portland Recruiter of the Year FY 2005. Numerous U.S. Navy personal awards and commendations for professional achievement. Youth Soccer Coach, Vancouver U.S.A. Soccer Club, 2005-2010. 2 of 2
academic, basic, budget, coaching, customer service, funds, inspection, Leadership, team leader, machinery, maintenance schedules, market analysis, marketing plan, weapons, Navy, personnel, policies, presentations, processes, procurement, recruiting, safety, Selling, staffing, statistical analysis, strategic planning

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Job Titles Held:


  • Master of Arts
  • Servant Leadership Certificate
  • Bachelor of Arts
  • Navy Reserve Officer Training Corps
  • ACHIEVE GLOBAL Professional Selling Skills Applications January 2003

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