Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Skills
Operations Oversight
Staff Management
Scheduling
Positive Attitude
Budgeting
Shift Management
Purchasing
Work History
05/2019 to 07/2020
Director of OperationsTelerent Leasing Corp. – Syracuse, NY,
Direct all projects within assigned market to meet or exceed customer expectations, company quality standards and company expected profits
Demonstrated effective project management, presentation, negotiation and persuasion skills
Significant budget management skills
Maintain excellent working relationship with customer representatives
Oversaw day-to-day production activities in accordance with business objectives
Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs
Kept up-to-date with industry trends and identified areas of opportunity to drive improvements
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
Upheld great standards of leadership for employees, consistently leading by example for best-in-class telecommunications work
Interacted well with customers to build connections and nurture relationships
Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
Mitigated business risks by working closely with staff members and assessing performance
Negotiated price and service with customers and vendors to decrease expenses and increase profit
Developed and implemented high-quality work environment as measured through employee satisfaction ratings
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
Managed, trained and motivated personnel to continuously improve knowledge and abilities in
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Oversaw day-to-day production activities in accordance with business objectives.
Monitored over 30 employees' day-to-day activities and made plans to rectify issues
10/2018 to 03/2019
General ManagerOberweis Dairy – Lake Zurich, IL,
Led over 70 employees across 4 Departments' day-to-day activities
Operations, Project Management, Business development, Construction and Engineering
Oversee all project design, planning, execution of all projects within assigned market to meet or exceed customer expectations, company quality standards and company expected profits
Demonstrated effective project management, presentation, negotiation and persuasion skills
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
Managed budget implementations, employee reviews, training, schedules and contract negotiations
Designed modern employee recognition program which boosted productivity and improved morale
Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
Assessed supplier quality to maintain tight cost controls and maximize business operational performance
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
06/2010 to 12/2017
Director of Construction and EngineeringTranswestern – Los Angeles, CA,
Directed staff of 75 personnel and managed budget totaling $125 million annually
Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems
Recommended operational improvements based on tracking and analysis
Accessed computerized financial information to answer questions related to specific accounts
Documented business processes and analyzed procedures to see that it would meet changing business needs
Conducted interviews with key business users to collect information on business processes and user requirements
Mapped current processes and offered recommendations for improvement
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
Maximized performance by monitoring daily activities and mentoring team members
Developed and maintained relationships with customers and suppliers through account development
Evaluated employees' strengths and assigned tasks based upon experience and training
Improved operational planning and business frameworks to enhance resource utilization and reduce waste
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
Delivered feedback to decision-makers regarding employee performance and training needs
Implemented systems to improve process efficiency and reduce project duration
Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services
Conducted critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives
Led weekly production and operations contractor meetings, facilitating stronger communication and helping to resolve critical issues
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
Education
Expected in 03/2019 to to
Certificate Electronics Technology: Electronics Technology Johnson & Wales University - Providence, RI GPA:
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