Director of Operations Resume Example
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DIRECTOR OF OPERATIONS
Professional Summary
A strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Skills
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Work History
Director of Operations, 01/2018 to Current
Tennant – Santa Maria , CA
Tennant – Santa Maria , CA
- Organized and optimized daily operations of 180 crew with consistent on-time delivery.
- Produced regular Operations and Executive reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
- Completed accurate material and labor estimates for jobs with $17.1M budgets.
- Directed team in operational development of service network, including implementation of quality requirements and operating standards.
- Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
- Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
- Mitigated costs while collaborating with vendors to manage inventory items.
- Hired and directed teams of 180 employees to achieve daily and long term operations and business goals.
- Resolved all issues efficiently, which in turn enhanced customer satisfaction ratings.
- Assisted company executives during decision-making process by compiling daily reports to suggest corrective action.
- Established performance goals for each department and provided feedback on methods for reaching those milestones.
- Developed and maintained positive relationships with employees.
- Developed and acquired new accounts that promoted rapid growth for a newly established company in the 3PL industry.
- Managed two facilities totaling 500k square feet while maintaining 10 established accounts on board.
- Increased growth in an organized manner in efforts to maintain profit and effectiveness throughout the whole operational and logistics processes.
- Responsible for timely execution high volume e-commerce drop shipments.
- Assisted in maintaining inventory accuracy at a percentage rate of 99.1 % and ensured that charge backs were kept very minimum frequency of occurrence.
- Maintained full P&L responsibility.
Senior Manager, Distribution Operations, 01/2015 to 12/2017
Walt Disney Co. – Hershey , PA
Walt Disney Co. – Hershey , PA
- Managed inventory, production, workflow and distribution, analyzing each stage of product life cycle and recommending improvements to streamline processes.
- Optimized operational continuity by implementing enhanced inventory documentation.
- Managed large-scale projects and initiatives including, introducing new systems, tools, and processes to support attainment of challenging objectives.
- Updated system information, making appropriate changes to all documentation.
- Monitored and controlled inventory, encompassing daily production, workflow and distribution.
- Scheduled transport in coordination with vendors, suppliers and carriers.
- Validated load plans, cargo readiness and transportation documentation.
- Collaborated with vendors, suppliers and transport carriers.
- Supervised proper loading and unloading of cargo on vehicles and trailers, in addition to high-impact transportation and logistics initiatives.
Operations Support Manager, 04/2013 to 12/2015
Db Schenker – Edwardsville , IL
Db Schenker – Edwardsville , IL
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
- Evaluated upcoming program plans to forecast expected resource needs.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 50-member management team with related direct reports.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Implemented policies and standard operating procedures for continuous improvement.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
- Directed activities and initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Developed organization systems for sales reports and financial records and strengthened operational traceability and operational efficiencies.
- Forged and cultivated productive relationships with community members and potential partners.
Education
Bachelor of Science in Business Administration: Logistics Management, 07/2020
Trident University International - City, State
Trident University International - City, State
- Dean's List
Additional Information
Skills
- Very strong operational knowledge with solid business acumen
- Excellent problem-solving skills; ability to manage and resolve issues effectively and efficiently
- Ability to meet deadlines and consistently deliver solid results
- Strong organizational skills; attention to detail
- Effective interpersonal and leadership skills, with ability to create positive work environment
- Good analytical and mathematical skills
- Knowledge of computers to operate effectively with Outlook, PowerPoint, Word and Excel
- Ability to communicate effectively both orally and in writing
- Good presentation skills
- Good decision making skills
- Design and train key WMS users to effectively utilize the system and enhance performance
- Experience working with WMS and ERP Systems.
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Resume Overview
School Attended
- Trident University International
Job Titles Held:
- Director of Operations
- Senior Manager, Distribution Operations
- Operations Support Manager
Degrees
- Bachelor of Science in Business Administration : Logistics Management , 07/2020
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