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Director of Operations Resume Example

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DIRECTOR OF OPERATIONS
Professional Summary

A strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.

Skills
  • Strategic planning and execution
  • Capital spending
  • Process improvements
  • Issues resolution
  • Scheduling
  • Budgeting
  • Performance Analysis
  • Negotiation
  • Staff Development
  • Verbal and written communication
  • Operations management
  • Business planning
  • Strategies and goals
Work History
Director of Operations, 01/2018 to Current
Meyer Corporation – Fairfield, CA
  • Organized and optimized daily operations of 180 crew with consistent on-time delivery.
  • Produced regular Operations and Executive reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Completed accurate material and labor estimates for jobs with $17.1M budgets.
  • Directed team in operational development of service network, including implementation of quality requirements and operating standards.
  • Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
  • Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
  • Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
  • Mitigated costs while collaborating with vendors to manage inventory items.
  • Hired and directed teams of 180 employees to achieve daily and long term operations and business goals.
  • Resolved all issues efficiently, which in turn enhanced customer satisfaction ratings.
  • Assisted company executives during decision-making process by compiling daily reports to suggest corrective action.
  • Established performance goals for each department and provided feedback on methods for reaching those milestones.
  • Developed and maintained positive relationships with employees.
  • Developed and acquired new accounts that promoted rapid growth for a newly established company in the 3PL industry.
  • Managed two facilities totaling 500k square feet while maintaining 10 established accounts on board.
  • Increased growth in an organized manner in efforts to maintain profit and effectiveness throughout the whole operational and logistics processes.
  • Responsible for timely execution high volume e-commerce drop shipments.
  • Assisted in maintaining inventory accuracy at a percentage rate of 99.1 % and ensured that charge backs were kept very minimum frequency of occurrence.
  • Maintained full P&L responsibility.
Senior Manager, Distribution Operations, 01/2015 to 12/2017
Meyer Corporation – Fairfield, CA
  • Managed inventory, production, workflow and distribution, analyzing each stage of product life cycle and recommending improvements to streamline processes.
  • Optimized operational continuity by implementing enhanced inventory documentation.
  • Managed large-scale projects and initiatives including, introducing new systems, tools, and processes to support attainment of challenging objectives.
  • Updated system information, making appropriate changes to all documentation.
  • Monitored and controlled inventory, encompassing daily production, workflow and distribution.
  • Scheduled transport in coordination with vendors, suppliers and carriers.
  • Validated load plans, cargo readiness and transportation documentation.
  • Collaborated with vendors, suppliers and transport carriers.
  • Supervised proper loading and unloading of cargo on vehicles and trailers, in addition to high-impact transportation and logistics initiatives.
Operations Support Manager, 04/2013 to 12/2015
Meyer Corporation – Fairfield, CA
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 50-member management team with related direct reports.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
  • Directed activities and initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
  • Developed organization systems for sales reports and financial records and strengthened operational traceability and operational efficiencies.
  • Forged and cultivated productive relationships with community members and potential partners.
Education
Bachelor of Science in Business Administration: Logistics Management, 07/2020
Trident University International - Cypress, CA
  • Dean's List
Additional Information

Skills

  • Very strong operational knowledge with solid business acumen
  • Excellent problem-solving skills; ability to manage and resolve issues effectively and efficiently
  • Ability to meet deadlines and consistently deliver solid results
  • Strong organizational skills; attention to detail
  • Effective interpersonal and leadership skills, with ability to create positive work environment
  • Good analytical and mathematical skills
  • Knowledge of computers to operate effectively with Outlook, PowerPoint, Word and Excel
  • Ability to communicate effectively both orally and in writing
  • Good presentation skills
  • Good decision making skills
  • Design and train key WMS users to effectively utilize the system and enhance performance
  • Experience working with WMS and ERP Systems.
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Resume Overview

Companies Worked For:

  • Meyer Corporation

School Attended

  • Trident University International

Job Titles Held:

  • Director of Operations
  • Senior Manager, Distribution Operations
  • Operations Support Manager

Degrees

  • Bachelor of Science in Business Administration : Logistics Management , 07/2020

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