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director of operations resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Passionate, value-driven professional with 10 years of experience leading cross-functional teams in IT, product development, client/partner relations, digital marketing, and UI/UX design. Focused and empathetic team player with large-picture vision, attention to detail, and a keen ability to manage multiple teams/projects at once, while keeping parallel factors in sight and affectively communicating with leadership teams to ensure successful end-to-end process management.

Enthusiastic. Organized. Creative. Honest.

Skills
  • Interpersonal Communication
  • Time Management & Organization
  • Adaptability & Multi-tasking
  • Positive Team Attitude
  • Project Management, Process Documentation
  • Team Leadership, Advisory, Training
  • Digital Asset Management
  • Client Relations Management
  • Digital Marketing
  • UX/UI Research & Design
  • Agile/Scrum
  • Adobe Creative Suite (PS, XD, Premiere, Indesign, Illustrator)
  • AutoTask, Service Fusion, AgileCRM, Salesforce Admin, Shopify, Odoo
  • Google Suite, Outlook, Sharepoint, Onedrive,
  • MS Office, Keynote, Milanote, Figma,
  • Zoho Projects, MS Project, Jira, Workfront, Field Nation
  • Basic HTML, CSS, Javascript
Experience
Director of Operations, 04/2020 to Current
The Hain Celestial Group, Inc.Boulder, CO,
  • Direct all day-to-day operations of 68 employees to provide consistent and reliable IT Networking and Security service across several cross-functional teams.
  • Improved IT/Network Security team development processes by mentoring and onboarding more than 25 employees.
  • Complete audit of company processes, including software platform previously used, which led to successful implementation, process documentation, and employee training of clearly defined Agile processes and onboarding of new software(s) used across the company and partner channels.
  • Resuscitated and fostering strong relationships with critical partners and customers by defining trackable solutions and maintaining consistent communication.
  • Developing and leading weekly/quarterly KPI presentations to executive and partner teams.
  • Diminished financial discrepancies 27% by implementing intuitive cost analysis and project tracking documentation/processes by end of Q3.
  • Supervising and evaluating performance of 68 employees with goals of improving overall and individual productivity, communication efficiency, and IT/Security project management success.
Senior Project Manager, 01/2020 to 04/2020
S&P GlobalFort Worth, TX,
  • Spearheaded 247 IT/Security projects, resulting in high customer/partner satisfaction and increased project profit margin by 30% in 4 months.
  • Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and partner channels, external dependencies and potential roadblocks.
  • Directed service delivery projects through evaluation, determination and delegation of staffing needs, client assignments, capacity planning and project-specific profitability.
  • Supervised several teams of network architects and CCTV Security technicians through 5 large project roll-outs in tandem with introducing new operational policies, KPIs, and reviving 4 partner channels.
Product Manager, 01/2018 to 10/2019
Walt Disney Co.Miami, FL,
  • Led multiple cross-functional teams in all phases of client retention solutions and product management, namely product development, digital marketing, brand strategy, client support advisory, Salesforce administration, digital content, vendor relations, digital asset management, process documentation, and market research and analysis.
  • Administered weekly/monthly product development and digital marketing team meetings communicating directly to executive team defining critical KPIs, product requirements, multi-project status, design updates, and user/market research analysis.
  • Built trust and rapport with clients increasing new client base by 35% while serving as direct project manager for company brand strategy and development of new flagship product ecosystem.
  • Led daily/weekly stand-ups advising project initiatives/updates, key product features, and digital strategy with design, packaging, graphic, and marketing teams resulting in the successful launch of new brand and subsequent flagship product fulfilling all product requirements within projected project timeline.
  • Developed, documented, and implemented new client support processes, training materials, and troubleshooting documentation based on quarterly analysis which led to a 15% error reduction and an increase of 26% customer retention rate.
Product Manager, 01/2015 to 01/2018
Walt Disney Co.Minneapolis, MN,
  • Direct Product development advisory through 15+ Successful product launches, overseeing digital marketing campaigns, digital asset creation, and customer support resulting in a 42% growth in company product offerings and an increase in revenue by 27% in 3 year period.
  • Strategically increased repeat purchase volume and new customer acquisitions each quarter.
  • Responsible for weekly/monthly project analytical reporting directly to executive suite.
  • Developed and reported on 7 customer surveys and participant summaries identifying critical buyer personas, MVP features, product requirements, and market needs resulting in less than 4% gross customer attrition in 3 years.
  • Directed a team of 10 full-time employees in Industrial and Graphic Design, Support, Supply Chain, Order Management/Fulfillment, and QA.
  • Implemented new CRM processes, created/updated Client Support documentation, and monitored productivity.
  • Responsible for the development of Customer Service Programs with a focus on Revenue Protection and System Losses.
Education and Training
Bachelor of Science: Mass Communications, Expected in to Middle Tennessee State University - Murfreesboro, TN
GPA:
Associate of Arts: Art Education, Expected in to Western Michigan University - Kalamazoo, MI
GPA:
Activities and Honors

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Resume Overview

School Attended

  • Middle Tennessee State University
  • Western Michigan University

Job Titles Held:

  • Director of Operations
  • Senior Project Manager
  • Product Manager
  • Product Manager

Degrees

  • Bachelor of Science
  • Associate of Arts

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