director of operations resume example with 7+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Talented Project Manager seeking to offer valuable years of related experience and pursue new professional challenges. Focused, proactive and attentive to changing company, customer and project demands. Well-coordinated in keeping teams motivated and on-task to meet aggressive deadlines.

High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges.

Dedicated Project Manager successful at work flow planning and staff retention strategies. Boosts productivity through innovative management and mentor ship.

Personable, organized and self-reliant quick respondent and innovator that identifies solutions to complete high-liability projects through to timely completion.

  • Operations oversight
  • Leadership training
  • Capital improvement planning
  • Team management
  • Construction management
  • Materials estimating
  • Job planning
  • Job site management
  • Issues resolution
  • Recordkeeping and reporting
  • Team leadership
  • Operational improvement
  • Client presentations
  • Event planning and execution
  • Hiring and retention strategies
  • Community integration
  • Program development
  • Contract negotiation expertise
  • Client-focused
  • Territory growth
  • Influential and great communicator
Education and Training
Republic High School Republic, MO, Expected in 05/2010 High School Diploma : - GPA :
Ozarks Technical Community College Springfield, MO Expected in Associate of Science : Computer Information Sciences - GPA :
Shaw Industries, Inc. - Tower Technician
Hilton Head Island, SC, 10/2013 - 06/2015
  • Provided troubleshooting and maintenance of broadcast antenna, radar dishes and microwave dishes.
  • Read and interpreted drawings, piping diagrams, job specifications, mounting specs and testing procedures.
  • Managed maintenance and repairs for assigned towers.
  • Performed coaxial, fiber, lines and hybrid cable installations and lead work on top of tower.
  • Replaced antennas and installed new dishes.
  • Repaired motors, transformers, generators and electronic controllers.
  • Monitored multiple databases to keep track of all company inventory.
  • Planned and executed tower construction as well as maintenance.
  • Drove crews and heavy trailers across country in adverse conditions.
  • Managed our tour costs.
  • Successfully led key projects which resulted in gained revenue and lessened expenses.
The Hain Celestial Group, Inc. - Premises Technician
Great Neck, NY, 07/2015 - Current
  • Worked with hand tools, including power tools.
  • Performed troubleshooting on fiber optic and copper plant.
  • Followed up with customers to ensure quality work.
  • Positioned and terminated cables and wiring.
  • Read and interpreted technical documentation in order to accurately configure equipment.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Installed, set up and repaired devices and system components.
  • Anticipated and analyzed common connectivity workflow problems.
  • Continuously applied quality-improvement methodologies to improve work processes.
  • Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites.
  • Performed weekly maintenance assessments.
  • Processed work orders and prioritized jobs.
  • Assisted in implementation of operations, maintenance and capital programs.
  • Responsible for promoting safe and clean working environment.
  • Used measuring instruments to inspect parts.
  • Kept supervisor informed of job progress and material requirements
  • Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies.
  • Used hand tools to mount, install, and secure tools.
  • Managed work with little supervision.
  • Completed all repairs and maintenance work to company standards.
  • Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.
  • Reduced downtime during production by maintaining equipment and reducing unnecessary maintenance.
  • Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.
1 Touch Solutions LLC - Director of Operations
City, STATE, 07/2016 - Current
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Spearheaded reinventions of various departments to maximize productivity.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Worked closely with other stakeholders to immediately address issues and implement effective solutions.
  • Cross-trained in every technical role to maximize operational knowledge.
  • Developed new promotional strategies to increase customer base and market share, promoting Constructions services through diverse channels.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Determined optimal construction requirements and site plans.
  • Drove profit increases by leveraging market knowledge and natural leadership talents.
  • Motivated and supported field workers completing work to increase work quality and efficiency.
  • Enhanced production methods and improved employee motivation to maximize team productivity.
  • Increased overall team efficiency and productivity.
  • Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
  • Planned and delegated work for multiple construction crews.
  • Recorded supplies, parts, equipment and employee work hours for every job.
  • Analyzed job sites daily to mitigate risks for workers and visitors.
  • Assessed each staff member's strengths and delegated daily tasks based upon knowledge and skills sets.
  • Managed team member schedules and individual assignments for work crew.
  • Competitive Analysis - Performed competitive analysis to make recommendations for future company growth.
  • Business Development - Initiated two key partnerships which resulted in exponential revenue growth.
  • Marketing - Implemented marketing strategies which resulted in positive growth of customer base.
  • Protective Services - Applied safety procedures and policies as outlined in Department Safety Manual. We are 100% accident free and have never had to report any incidences to workman's comp.
Activities and Honors

Ranked well by the BBB

We are a Home Adviser top provider

Active participation in community rebuilds and investment into low income areas.

Top 15% largest flooring provider for Lowes installation services in the Mid west.

Additional Information

I operate and cultivated flourishing businesses. I work closely with customers managing many different projects at any time. I’m responsible for making sure payroll, profits and all expenses are taken care of. I manage anywhere from 6-15 people at a given time as well as additional sub contractors. 1 Touch operates a lawn and landscapes business that generates tens of thousands of revenue.

1 Touch operates a general construction company that generates hundreds of thousands a year. I have to manage and track a substantial amount of customer project details commercial and residential accounts. I manage relationships with general contractors that at times have us working on million dollar projects. I’ve developed and cultivated financial backing beyond just my own resources.

1 Touch through my vision created a workforce and established a pipeline of labor opportunities to keep cash flow productive. I maintain the balance between accounts receivable and accounts payable. My team of technicians provide basic handyman services to advanced roofing system installation. I have embedded myself into the Springfield community and surrounding areas. My influence has cultivated a small operation into an amazing force in the Springfield and surrounding areas construction market.

Jessica Ryan Claire would make an excellent candidate as a Project Manager. Any company would benefit from my ability to cultivate relationships and positively change my environment. I personally have spent a lot of my time analyzing data and targeting customer's needs. I understand and implement marketing strategies to develop companies with proven result. My influence has had a positive impact with my customer's and my companies revenue streams. Working tirelessly with trust in mind I close a wide margin of my customer interactions. I work closely with lead based services, social media marketing and as well as self generated advertisement.. I manage technicians for a multitude of projects. I will make an excellent team member for any sales based or project management position. I am very talented when it comes to being personable and influential. Thank you for your time I hope to contribute my years of marketing and project management experience with you.

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Resume Overview

School Attended

  • Republic High School
  • Ozarks Technical Community College

Job Titles Held:

  • Tower Technician
  • Premises Technician
  • Director of Operations


  • High School Diploma
  • Associate of Science

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