(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Goal-oriented manager with distinguished experience in customer service sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.

  • Coaching and mentoring
  • Sales
  • Scheduling
  • Market Strategy
  • Client account management
  • Delegation
  • Effective leadership in costumers resolution
  • Relationship building
  • Microsoft Office
  • Bilingual English and Spanish
  • Effective leadership
  • Cultural awareness
Wayland Baptist University San Antonio, TX, Expected in 08/2015 Master Of Theological Studies : Science of Christianity - GPA :
Work History
The One Group - Director of Operations
Baltimore, MD, 01/2007 - 12/2020
  • Strengthened community engagement strategies to boost program outreach across Location.
  • Stayed current on Type codes and Type guidelines to maintain compliant program operations in State.
  • Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
  • Recruited, hired and evaluated primary and supplemental staff and recommended personnel actions for programs and services.
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
  • Achieved substantial Result by using market expertise and business knowledge to make proactive decisions.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Giant Eagle - Sales Clerk
Alliance, OH, 02/2002 - 11/2006
  • Attained Number% company performance ratings and managed $Number annual budget.
  • Presented Product or Service during retail trade shows to increase market share and make connections with potential customers.
  • Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure Number long-term accounts in Timeframe.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings Number%.
  • Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
  • Managed efficient RFP database and responses, generating timely reports to inform Job title and adjust plans.
  • Spearheaded team-building sales meetings to inform Job titles of changes and promote successful sales strategies.
  • Streamlined Type processes to increase daily quotas and organize employee productivity.
  • Generated Number% increase in client numbers and $Amount in new sales through Action.
  • Trained over Number new sales employees on Type processes and closely monitored work to optimize productivity.
  • Closed over $Amount in sales each Timeframe, including preparing contracts and processing order forms.
  • Maintained long-term relationships with clients worth over $Amount to regularly exceed Timeframe sales goals Number%.
  • Monitored territory and capitalized on potential sales opportunities by contacting owners and setting up meetings.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Coordinated appointments to show marketed properties.
  • Maintained efficient office operations by handling all errands and administrative functions, including Task and Task.
  • Designed and staged homes for optimum showings and photography.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Handled day-to-day happenings of real estate office, consistently growing client bases and increasing revenue.
Bay And Berry Refinery - Grant Supervisor
City, STATE, 10/1998 - 08/2004
  • Revitalized Type area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Boosted group production Number% by devising and deploying improved Type approach.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Supported Job title to enforce Type regulations, laws and established policies throughout operational stages.
  • Repaired Type equipment to keep jobs moving smoothly, informing Type department of major machinery failures.
  • Interviewed, hired and trained new employees for Job title position.
  • Collaborated with Type and Type departments to establish project guidelines and create unique products to drive profitability.
  • Directed staff of Number personnel and managed budget totaling $Amount annually.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Oversaw talented team of Number Job titles by actively communicating project information, remedying issues and delivering positive feedback.
  • Mentored newly hired employees on Type equipment and Task and developed training manual for all Job titles to use for reference purposes.
  • Monitored workshop work flow for Number employees.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Identified individual employee's unique work styles and adapted management methods.
  • Measured team performance and reported metrics to leadership team members.
  • Maintained compliance with company policies, objectives and communication goals.
  • Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
  • Prepared and managed work schedules, vacation and sick time accurately on Timeframe basis.
  • Tracked and prepared Timeframe reports of sales goals for Product or Service to management.
  • Performed Timeframe evaluations and reviews for Number employees.
  • Positioned as primary liaison to streamline operations of multiple lines of business within organization.

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School Attended

  • Wayland Baptist University

Job Titles Held:

  • Director of Operations
  • Sales Clerk
  • Grant Supervisor


  • Master Of Theological Studies

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