Director of Operations Resume Example
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DIRECTOR OF OPERATIONS
Summary
Proficient Business Manager successful at overseeing all aspects of business operation. Goal-driven leader, change manager and strategic problem solver. Knowledgeable about talent acquisition, marketing, IT, and career development.
Skills
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Experience
Director of Operations07/2020 to CurrentThe One GroupAlpharetta , GA
- Oversee and manage IT support for 12 offices, including computer, printer, scanning, and phone issues.
- Special projects such as, EMR implementation, new office location setup, Remote Desktop Software.
- Human Resources: Recruiting and interviewing for Front Desk positions, onboarding new hires, administer employee logins.
Business Manager05/2017 to 07/2020Techflow, IncDenver , CO
- Support the Chief Operating Officer in managing the daily operations of a 15+ multi-specialty physician practice and our IME division.
- Successfully brought in new business by implementing a physician referral system and coordinated physician meetings to gain more referrals and relationships.
- Manage key projects such as, creation of 50+ GMB pages, website structure, led team on website content marketing project by auditing existing pages and replacing information, social media, SEO marketing, and organize sponsorship events.
- Implemented telemedicine system due to COVID-19. Created telemedicine templates, trained physicians and staff on system and how to use, IT support for all patients and physicians for issues/errors with system during appointments.
- Full cycle recruiting and generated applicant tracking system. Advertising jobs to online sources. Successful sourcing, contacting, interviewing, and hiring of candidates. Maintain a positive environment for employees with key communication and a goal focused culture.
- IT and EHR support by troubleshooting issues and finding solutions. Administer employee application logins and software implementations.
- Assisted in developing new office locations for practice and IME division.
- Setup IME Division by overseeing IT, recruitment and system operations.
- Evaluate and restructure departments & goals, hold department meetings, prepare and analyze compliance reports, and create staff work schedules.
Management Trainee / Intern05/2014 to 01/2017The Orthopedic Institute Of New JerseyCity , STATE
- Inventory Management: Implemented Breg Vision Solutions for 10+ office locations. Managed, Trained and Supported staff on system, IT and coding/billing issues.
- IT Support / Electronic Medical Records Administrator: Support staff for EHR, software and basic computer issues. Recommended innovative methods to utilize system to fullest potential. Managed users and security clearances for system. Employee EMR training, computer login resets, server support, software implementations, printer network setup, applications support, administered employee operational logins (EasyPay, Medent, Network login, ADP, etc.).
- Human Resources / Recruiting: Provided support to HR manager in recruiting, interviewing, training & development, and employee relations. Tracked applications and developed pipeline. Posted job positions and consulted in hiring. Created templates for training materials and on-boarded new employees on EMR system.
- Marketing: Digital marketing utilizing AdWords and Google Analytics. Social Media such as Facebook and blog posts. Coordinated and participated in several successful sponsorship events while creating awareness and building relationships and business for the company.
- Medical Compliance: Prepared and evaluated Meaningful Use reports with data analysis. Marketed, managed, and maintained the online patient portal. Created statistical evaluations regarding the patient portal.
- Healthcare Payment and Reimbursement: Prepared patient refunds in a timely manner, collected outstanding balances and posted payments.
- Miscellaneous Projects:Patient scheduling and registration, Daily reconciliations and invoiced through QuickBooks. Created PowerPoint presentations for staff, pivot tables within Excel for budgeting and data finds. Organized storage unit clean up and set up new offices by installing computers, adding software, moving desks and other equipment.
Education and Training
Bachelor of Science: Healthcare Management05/2017Misericordia UniversityCity, State
Certificate: Career Coaching Expected in 09/2020IAP Career College City
Activities and Honors
- Career Counselor Volunteer, Alumni event, Misericordia University, 2018 - Present
- Athletic Director Conferences, OINJ Events, 2017- 2020
- Health Insurance Consultant, Healthcare Management Association, 2016
- Healthcare Management Association, Co-Founder & President, 2014 - 2017
- Business Professionals Association, Legal Advisor, 2014 - 2017
- Relay for Life, Fundraising Committee, 2013 - 2014
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Resume Overview
School Attended
- Misericordia University
- IAP Career College
Job Titles Held:
- Director of Operations
- Business Manager
- Management Trainee / Intern
Degrees
- Bachelor of Science : Healthcare Management 05/2017
Certificate : Career Coaching Expected in 09/2020
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