director of operations resume example with 11+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

I am a result-oriented professional with extensive experience in management and direction of organizations. I have developed excellent time management skills, top customer-relation abilities and strong communication methods.

I am continually updating methods to improve management expertise, enhance team experience, boost company morale and improve overall team focus.

My company has achieved a quarter on quarter constant growth of 20%, making the revenue thrice of what it was 3 years ago.

Just like all human beings, I am seeking newer challenges in my professional life.

I shall want to use the skills, that I have learnt and perfected in the past years, to help develop another organization.

  • Networking
  • Recruiting and hiring
  • Logistics management
  • New product development
  • Production operations
  • Sports industry experience
  • Networking expertise
  • Strong creative vision
  • Merchandising proficiency
  • Communication
Education and Training
Bhartiya Vidya Bhavan's College Mumbai, India, Expected in 04/2012 Bachelors : Management Studies - GPA :
Narsee Monjee Institute of Management Studies Mumbai, India, Expected in 04/2009 BBA : Business Administration - GPA :
Bhartiya Vidya Bhavan's College Mumbai, India, Expected in 05/2008 Higher Secondary School Certificate : Science - GPA :
Children's Academy Mumbai, India, Expected in 05/2006 Secondary School Certificate : - GPA :
Npc International - Director of Operations
Dumas, , India 07/2018 - Current
  • Established operational guidelines and identified opportunities for improvement.
  • Approved and negotiated contracts with distributors and suppliers.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
  • Developed and maintained client relationships to grow business and improve account retention.
  • Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
  • Enhanced customer service and satisfaction through policy and procedural changes.
  • Contributed to organizational strategic direction to improve products and services.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Successfully improved employment turnover through creating incentive and training programs.
  • Promoted products, increasing customer base and market share.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Formulated objectives by aligning product and service plans with company vision.
  • Hired and trained new department heads to increase team oversight and productivity.
  • Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging Cricket trends.
  • Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
  • Optimized supply chain to reduce materials costs and improve distribution.
  • Developed long-range plans for business growth, resulting in 100% increase in annual sales.
Allied Universal - Founder & Partner
Lititz, , India 04/2018 - Current
  • Devised organizational vision, mission and foundational structure to facilitate early growth.
  • Approved and negotiated contracts with distributors and suppliers.
  • Analyzed operations to evaluate company performance, determining areas of potential improvement.
  • Solved organizational and departmental problems by implementing successful corrective action plans.
  • Examined and conducted market analysis to discover target market and demographic audience.
  • Formulated objectives by aligning product and service plans with company vision.
  • Increased credibility and client awareness by developing marketing collateral and presentations and public relations campaigns.
  • Eliminated company bottlenecks, reduced financial obstacles and addressed work constraints to promote overall growth.
  • Developed compensation, succession and benefits programs supporting organization's objectives.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Oversaw corrective action plans to remedy structural, organizational and departmental issues.
  • Implemented strategic offerings to enhance company's suite of products and services.
  • Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging merchandise trends.
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
  • Fostered collaboration and development of new practices by business leaders.
United Pacific - Operations Manager
Alpine, , India 05/2014 - 07/2018
  • Developed overseas client network
  • Bulk business development by collaborating with institutions
  • Inventory planning
  • Finalized packaging as per the guidelines of the logistics service provider
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Addressed customer concerns with suitable solutions.
  • Logistics management (negotiate and finalize the rate sheet with logistics service provider)
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Published customer satisfaction results from feedback forms and correspondence.
  • Resolved challenges associated with company websites, vendors and telecoms.
Arnav Enterprises - Store Manager
City, , India 01/2012 - 04/2014
  • Mastered the details of the various products - their utility, making, pricing etc
  • Attended walk-in customers on a day to day basis
  • Store Display organization
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.

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Resume Overview

School Attended

  • Bhartiya Vidya Bhavan's College
  • Narsee Monjee Institute of Management Studies
  • Bhartiya Vidya Bhavan's College
  • Children's Academy

Job Titles Held:

  • Director of Operations
  • Founder & Partner
  • Operations Manager
  • Store Manager


  • Bachelors
  • BBA
  • Higher Secondary School Certificate
  • Secondary School Certificate

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