LiveCareer-Resume

director of operations resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I am a result-oriented professional with extensive experience in management and direction of organizations. I have developed excellent time management skills, top customer-relation abilities and strong communication methods.

I am continually updating methods to improve management expertise, enhance team experience, boost company morale and improve overall team focus.

My company has achieved a quarter on quarter constant growth of 20%, making the revenue thrice of what it was 3 years ago.

Just like all human beings, I am seeking newer challenges in my professional life.

I shall want to use the skills, that I have learnt and perfected in the past years, to help develop another organization.

Skills
  • Networking
  • Recruiting and hiring
  • Logistics management
  • New product development
  • Production operations
  • Sports industry experience
  • Networking expertise
  • Strong creative vision
  • Merchandising proficiency
  • Communication
Education and Training
Bhartiya Vidya Bhavan's College Mumbai, India, Expected in 04/2012 Bachelors : Management Studies - GPA :
Narsee Monjee Institute of Management Studies Mumbai, India, Expected in 04/2009 BBA : Business Administration - GPA :
Bhartiya Vidya Bhavan's College Mumbai, India, Expected in 05/2008 Higher Secondary School Certificate : Science - GPA :
Children's Academy Mumbai, India, Expected in 05/2006 Secondary School Certificate : - GPA :
Experience
Npc International - Director of Operations
Dumas, , India 07/2018 - Current
  • Established operational guidelines and identified opportunities for improvement.
  • Approved and negotiated contracts with distributors and suppliers.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
  • Developed and maintained client relationships to grow business and improve account retention.
  • Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
  • Enhanced customer service and satisfaction through policy and procedural changes.
  • Contributed to organizational strategic direction to improve products and services.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Successfully improved employment turnover through creating incentive and training programs.
  • Promoted products, increasing customer base and market share.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Formulated objectives by aligning product and service plans with company vision.
  • Hired and trained new department heads to increase team oversight and productivity.
  • Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging Cricket trends.
  • Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
  • Optimized supply chain to reduce materials costs and improve distribution.
  • Developed long-range plans for business growth, resulting in 100% increase in annual sales.
Allied Universal - Founder & Partner
Lititz, , India 04/2018 - Current
  • Devised organizational vision, mission and foundational structure to facilitate early growth.
  • Approved and negotiated contracts with distributors and suppliers.
  • Analyzed operations to evaluate company performance, determining areas of potential improvement.
  • Solved organizational and departmental problems by implementing successful corrective action plans.
  • Examined and conducted market analysis to discover target market and demographic audience.
  • Formulated objectives by aligning product and service plans with company vision.
  • Increased credibility and client awareness by developing marketing collateral and presentations and public relations campaigns.
  • Eliminated company bottlenecks, reduced financial obstacles and addressed work constraints to promote overall growth.
  • Developed compensation, succession and benefits programs supporting organization's objectives.
  • Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
  • Oversaw corrective action plans to remedy structural, organizational and departmental issues.
  • Implemented strategic offerings to enhance company's suite of products and services.
  • Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging merchandise trends.
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
  • Fostered collaboration and development of new practices by business leaders.
United Pacific - Operations Manager
Alpine, , India 05/2014 - 07/2018
  • Developed overseas client network
  • Bulk business development by collaborating with institutions
  • Inventory planning
  • Finalized packaging as per the guidelines of the logistics service provider
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Addressed customer concerns with suitable solutions.
  • Logistics management (negotiate and finalize the rate sheet with logistics service provider)
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Published customer satisfaction results from feedback forms and correspondence.
  • Resolved challenges associated with company websites, vendors and telecoms.
Arnav Enterprises - Store Manager
City, , India 01/2012 - 04/2014
  • Mastered the details of the various products - their utility, making, pricing etc
  • Attended walk-in customers on a day to day basis
  • Store Display organization
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Bhartiya Vidya Bhavan's College
  • Narsee Monjee Institute of Management Studies
  • Bhartiya Vidya Bhavan's College
  • Children's Academy

Job Titles Held:

  • Director of Operations
  • Founder & Partner
  • Operations Manager
  • Store Manager

Degrees

  • Bachelors
  • BBA
  • Higher Secondary School Certificate
  • Secondary School Certificate

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: