director of operations resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :

Talented professional with expert sales, office managing and care giving talents. Composed persona known for having excellent drive. Insightful suggestions with 5+ years of customer service experience. Motivated to learn, grow and excel in your industry.

  • Leadership training
  • Operations oversight
  • Financial controls implementation
  • Capital improvement planning
  • Behavior management techniques
  • Housekeeping abilities
  • Safety understanding
  • Customer service
  • Relationship selling
  • Energetic self-starter
  • Active listening
  • Team player mentality
  • Listening skills
  • Reliable and punctual
  • Outgoing personality
Director of Operations, 10/2015 to Current
Jewish Community Center Of San FranciscoSan Francisco, CA,
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Spearheaded reinventions of various departments to maximize productivity.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
  • Increased overall team efficiency and productivity.
  • Motivated and supported field workers completing work to increase work quality and efficiency.
  • Enhanced production methods and improved employee motivation to maximize team productivity.
  • Determined optimal construction requirements and site plans.
  • Worked closely with other stakeholders to immediately address issues and implement effective solutions.
Office Assistant, 03/2015 to 01/2016
State Of North DakotaTioga, ND,
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Created and maintained spreadsheets and developed administrative reports.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
  • Received and screened high volume of internal and external communications.
  • Prepared presentations and proposals, assisted in bookkeeping and produced budget reports.
  • Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
  • Filed and retrieved records to support business needs and boost team productivity.
  • Maintained up-to-date department organizational chart.
  • Facilitated working relationships with co-tenants and building management.
  • Maintained business records by updating customer information.
  • Routed agreements, contracts and invoices through signature process.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Dispersed incoming mail to correct recipients throughout office.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Childcare Worker, 01/2014 to 03/2015
City Of Lafayette CoLafayette, CO,
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Secured indoor and outdoor premises to protect children under care.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Recorded information about behavior, food served and medications administered.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Improved group and individual behavior with positive management strategies.
  • Enforced rules to teach manners and maintain safe environment.
  • Delivered exceptional care to groups of up to 15 children between ages newborn and four.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Regulated children's schedules to balance rest, learning and play.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Incorporated music and art activities to encourage creativity and expression.
  • Used techniques such as positive reinforcement and behavior modeling with instill discipline in children.
  • Implemented and oversaw activities centered on promoting learning and imaginative play.
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered.
  • Cleaned up spills promptly and conducted thorough sanitizing every hour to control infections.
  • Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
  • Maintained organized and clean classroom and work areas.
  • Kept children safe and secure at all times.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
  • Assisted children in development of social, communication and problem-solving skills.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • Identified concerns and signs of emotional or developmental problems and discussed issues with management and families.
  • Assisted children in developing fine motor skills in preparation of preschool and kindergarten.
  • Engaged groups of culturally diverse children in creative, safe and focused setting.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Team Member, 08/2013 to 11/2013
Giant Eagle, Inc.Hartville, OH,
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Cleaned and sanitized work areas.
  • Looked for ways to go above and beyond job requirements.
  • Cleaned work areas following each shift.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Built and maintained effective working relationships with peers and upper management.
  • Worked hard to learn all required tasks quickly and maximize performance.
  • Corrected issues in timely manner to maintain productivity goals.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Offered product and service consultations and employed upselling techniques.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education and Training
High School Diploma: , Expected in 05/2013 to Plainview High School - Plainview, TX

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Resume Overview

School Attended

  • Plainview High School

Job Titles Held:

  • Director of Operations
  • Office Assistant
  • Childcare Worker
  • Team Member


  • High School Diploma

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