Skilled Director of Operations who excels at building management teams and setting a high standard of excellence in the quality of operations and service. Applies strong analytical and critical thinking skills to make sound decisions and problem solve to drive long-term performance.
Efficiently operated six restaurants with a combined staff of 360 team members, 18 Restaurant Managers and 6 Managing Partners.
Joined the Longhorn Steakhouse in 2003 as a team member. Excelled in multiple positions, opened 30 new restaurants, promoted to Restaurant Manager, then to Managing Partner and now in position as Director of Operations.
Recruited, hired and trained 12 new managers. Developed and promoted 3 RM's to MP's and 4 team members to RM's.
Developed and shared best practices across the company, including interviewing and hiring, guest recovery, time management and development activities.
Continually monitored and performed audits for six restaurants. Determined appropriate action to ensure all company standards, food quality and service standards were consistently met.
Served as a link between management and employees by handling questions, interpreting and helping resolve work-related problems.
Ensured all managers and team held accountable to company policy and standards.
Analyzed financial P&L information to determine strategies and recommendations to met and exceed financial objectives.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Built sales and guest count forecasts and schedules to reflected desired productivity targets.
Developed and trained Restaurant Managers and team members that provided hospitable, professional service while adhering to policies and business initiatives.
Counseled and disciplined team members when necessary.
Scheduled and directed staff in daily work assignments to maximize productivity.
Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Developed and maintained exceptional guest service standards.
Validated new team member training for service procedures, safety and sanitation procedures and proper recipe knowledge.
Open 30 New Restaurants, trained and developed new team members on guest service standards and menu knowledge.
Made and served drinks to guests and cocktail servers following established guidelines, procedures, and policies.
Delivered exceptional service by greeting and serving guest in a timely, friendly manner.
Available Upon Request
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