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Director of Operations Resume Example

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DIRECTOR OF OPERATIONS
Summary

Motivated Director of Operations brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of Warehousing and Supply Chain practices and market conditions.

Skills
  • Leadership training
  • Operations oversight
  • Capital improvement planning
  • Financial controls implementation
  • Recruiting and hiring
  • Company guidelines
  • Logistics management
  • Schedule management
  • Supervision and training
  • Cross-functional team management
  • Performance improvements
  • Policy/program development
  • Employee development
Experience
Director of Operations
Pikesville, MDFram Monument Co. Inc./Aug 2020 to Current
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Worked closely with other stakeholders to immediately address issues and implement effective solutions.
  • Maintained community-based customer relationship management (CRM) database by entering data for referrals and appointments.
  • Streamlined operational efficiencies, designing company-wide analytics tool for client-specific metrics, financial performance and site performance management tracking.
Warehouse Manager
Savage, MDFreshly Inc./Oct 2018 to Aug 2020
  • Project managed warehouse system updates to increase productivity and reduce errors.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
  • Efficiently dealt with changes, delays and unexpected events to ensure customers received products on time.
  • Supervised 53 employees in receipt and storage of raw food products.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Established and trained personnel in security and safety procedures to reduce liability and safeguard warehouse operations.
  • Scheduled shifts for employees ensuring appropriate staffing for each shift across all positions.
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
  • Complied with all local, state and federal requirements involving shipping and handling of hazardous materials.
  • Researched issues to address shipping errors and packaging mistakes.
  • Used logistic appointment scheduling software to track orders, provide updates and confirm deliveries.
  • Coached warehouse team on FIFO monitoring.
  • Trained staff on material handling processes to reduce shipping times.
Dock Supervisor
Belcamp, MDAaron's Inc./Jul 2017 to Oct 2018
  • Oversaw loading and unloading for trailers and client pick-ups and identified damaged products.
  • Operated equipment, including cranes or forklift to lift boats from water and transport dry dock boats.
  • Complete daily logs for inventory tracking of cargo received and logged discrepancies.
  • Established priorities and assigned tasks to support dock operations.
  • Palletized boxes to streamline movement and shipment.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Protected company inventory by maintaining and organizing storage areas.
  • Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.
  • Attached address labels, identification codes and shipping instructions to containers.
  • Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting any damaged goods.
Team Lead
Curtis Bay, MDUnder Armour Inc./Aug 2012 to Jul 2017
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Delegated daily tasks to team members to optimize group productivity.
  • Offered constructive criticism regarding quality assurance on collections team phone calls.
  • Evaluated employee performance, identified areas of improvement and communicated plans to employees.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Moved supplies, finished products and heavy machinery with help of forklifts and overhead cranes.
  • Organized and prioritized incoming work orders, optimizing team workflows and resources to handle dynamic demands.
  • Promoted product quality by closely inspecting items and working with team members to correct deficiencies.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Education and Training
Bachelor of Science: Exercise SciencePennsylvania State UniversityMay 2013University Park, PA
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Resume Overview

Companies Worked For:

  • Fram Monument Co. Inc.
  • Freshly Inc.
  • Aaron's Inc.
  • Under Armour Inc.

School Attended

  • Pennsylvania State University

Job Titles Held:

  • Director of Operations
  • Warehouse Manager
  • Dock Supervisor
  • Team Lead

Degrees

  • Bachelor of Science : Exercise Science

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