director of operations resume example with 5 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Intelligent and enterprising with 5 years of experience in Retail industry. Known for being polished and poised with exceptional drive and terrific customer service. Growth-minded strategist and implementer of key operational improvements through corporate objective triage and situational support. Progress- driven, Expert problem-solver adept in implementing strategic approaches to drive profitability and sales, and a planner with demonstrated business leadership and development skills.

  • Leadership
  • Providing excellent customer service
  • Excellent written and verbal communication with all levels of the organization
  • Teamwork and interpersonal skills
  • Problem solving
  • Time Management
  • Organization
  • Decision making
  • Adaptability
  • Commercial awareness
  • Proficient with software, MS office, Google drive, spreadsheets, email, and presentations/ slide shows.
01/2021 to Current Director of Operations Johns Hopkins University | Baltimore, MD,
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Worked closely with other stakeholders to immediately address issues and implement effective solutions.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Generated reports to assess performance and make adjustments.
  • Coordinated schedules and day-to-day activities of crew to satisfy company needs.
  • Cross-trained in every role to maximize operational knowledge.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
  • Engaged professionally with CEO and clients to build rapport and nurture relationships.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
03/2019 to 10/2020 Personal Banking Representative Great Western Bank | Missouri Valley, IA,
  • Partnered with financial advisors, loan and mortgage officers to provide members with optimal financial solutions.
  • Increased growth of branch deposit values by actively assisting with marketing, sales development and referral coordination.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Cross-trained in teller functions with high accuracy, including making deposits and withdrawals, collecting payments and processing cash orders.
  • Supported current and prospective members with personalized banking services.
  • Helped members open and close accounts, apply for loans and make sound financial decisions.
  • Met with members to facilitate budget management and financial guidance.
  • Expanded member relationships by maintaining regular courteous follow-up processes and rapport with each member.
  • Built strong rapport with new and existing members to better serve financial needs and promote branch loyalty.
  • Provided members with information on bank accounts, institutional policies, financial products and related services.
  • Expanded member base through consistent product promotion and sales strategy.
01/2018 to 02/2019 Senior Sales Representative Thermo Fisher Scientific | Carlsbad, CA,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Maintained high-volume workload within fast-paced environment by assisting 40-60 clients per day and consistently meeting performance benchmarks.
  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Contributed to team efforts by successfully accomplishing A-tier daily sales goals.
  • Set up new accounts and listed personal, demographic and payment information in system.
  • Provided excellent service and attention to customers through phone conversations.
01/2016 to 01/2018 Full Time Assistant Store Manager Aldi | Eau Claire, WI,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Collaborated with Store Manager to increase sales by 43% over 1 year period.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Coached and developed store associates through formal and informal interactions.
Education and Training
Expected in 05/2016 High School Diploma | Oscar F. Smith High School, Chesapeake, VA GPA:
  • 3.2 GPA
Expected in | Biology Tidewater Community College, Norfolk, VA GPA:
  • Completed 2 year program to transfer to university.
  • 3.1 GPA when transferred.
Expected in | Pre Professional Biology Norfolk State University, Norfolk, VA GPA:
  • Currently 3.2 GPA
  • On track to graduate Spring of 2022

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Resume Overview

School Attended

  • Oscar F. Smith High School
  • Tidewater Community College
  • Norfolk State University

Job Titles Held:

  • Director of Operations
  • Personal Banking Representative
  • Senior Sales Representative
  • Full Time Assistant Store Manager


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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