Livecareer-Resume

Director Of Operations Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Intelligent and enterprising with 5 years of experience in Retail industry. Known for being polished and poised with exceptional drive and terrific customer service. Growth-minded strategist and implementer of key operational improvements through corporate objective triage and situational support. Progress- driven, Expert problem-solver adept in implementing strategic approaches to drive profitability and sales, and a planner with demonstrated business leadership and development skills.

Skills
  • Leadership
  • Providing excellent customer service
  • Excellent written and verbal communication with all levels of the organization
  • Teamwork and interpersonal skills
  • Problem solving
  • Time Management
  • Organization
  • Decision making
  • Adaptability
  • Commercial awareness
  • Proficient with software, MS office, Google drive, spreadsheets, email, and presentations/ slide shows.
Education and Training
Oscar F. Smith High School Chesapeake, VA Expected in 05/2016 High School Diploma : - GPA :
  • 3.2 GPA
Tidewater Community College Norfolk, VA Expected in : Biology - GPA :
  • Completed 2 year program to transfer to university.
  • 3.1 GPA when transferred.
Norfolk State University Norfolk, VA Expected in : Pre Professional Biology - GPA :
  • Currently 3.2 GPA
  • On track to graduate Spring of 2022
Experience
Johns Hopkins University - Director of Operations
Baltimore, MD, 01/2021 - Current
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Worked closely with other stakeholders to immediately address issues and implement effective solutions.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Generated reports to assess performance and make adjustments.
  • Coordinated schedules and day-to-day activities of crew to satisfy company needs.
  • Cross-trained in every role to maximize operational knowledge.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
  • Engaged professionally with CEO and clients to build rapport and nurture relationships.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
Great Western Bank - Personal Banking Representative
Missouri Valley, IA, 03/2019 - 10/2020
  • Partnered with financial advisors, loan and mortgage officers to provide members with optimal financial solutions.
  • Increased growth of branch deposit values by actively assisting with marketing, sales development and referral coordination.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Cross-trained in teller functions with high accuracy, including making deposits and withdrawals, collecting payments and processing cash orders.
  • Supported current and prospective members with personalized banking services.
  • Helped members open and close accounts, apply for loans and make sound financial decisions.
  • Met with members to facilitate budget management and financial guidance.
  • Expanded member relationships by maintaining regular courteous follow-up processes and rapport with each member.
  • Built strong rapport with new and existing members to better serve financial needs and promote branch loyalty.
  • Provided members with information on bank accounts, institutional policies, financial products and related services.
  • Expanded member base through consistent product promotion and sales strategy.
Thermo Fisher Scientific - Senior Sales Representative
Carlsbad, CA, 01/2018 - 02/2019
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Maintained high-volume workload within fast-paced environment by assisting 40-60 clients per day and consistently meeting performance benchmarks.
  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Contributed to team efforts by successfully accomplishing A-tier daily sales goals.
  • Set up new accounts and listed personal, demographic and payment information in system.
  • Provided excellent service and attention to customers through phone conversations.
Aldi - Full Time Assistant Store Manager
Eau Claire, WI, 01/2016 - 01/2018
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Collaborated with Store Manager to increase sales by 43% over 1 year period.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Coached and developed store associates through formal and informal interactions.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

87Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Oscar F. Smith High School
  • Tidewater Community College
  • Norfolk State University
Job Titles Held:
  • Director of Operations
  • Personal Banking Representative
  • Senior Sales Representative
  • Full Time Assistant Store Manager
Degrees
  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

Similar Resume

View All
Director of Operations
Director of Operations
Director of Operations