Director Of Operations Resume Example Digital Dynamite Productions

DIRECTOR OF OPERATIONS

Professional Summary

Talented professional with expert sales, leadership and organizational talents. Composed persona known for having excellent drive. Insightful business owner/ Manager with 20+ years of customer service experience. Executive-level Business Manager and entrepreneur with experience running start-up and emerging companies. Strong technology and product development expertise. Build strategic business relationships and partnerships. Strong drive with excellent interpersonal, communication and team-building skills. Enthusiastic manager or supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any industry. Organized professional bringing diverse experience in customer service, business management and project coordination. Well-versed in effective communication and relationship building. Proven history of successfully engaging with clients and business audiences. Technologically adept with passion for innovation and creative business solutions.

Work History

Digital Dynamite Productions - Director of OperationsVacaville, CA02/2017 - Current

Collaborated with management and technical crew members to organize efficient site operations and achieve demanding schedule targets.
Supported event production field crews to maximize quality and work efficiency.
Boosted team productivity and efficiency by leveraging top-notch leadership and organizational abilities.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Promoted positive customer experience through supervision and management of event deployment and warehouse facility.
Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
Interacted well with employees and customers to build connections and nurture relationships.
Coordinated bi-monthly leadership workshops to educate team members on best practices to optimize productivity.
Directed team of only 5-10 employees in successful deployment of over 50 (500+ people) production events, including implementation of quality requirements and operating standards.

Integrity Pro Audio - OwnerVacaville, CA09/2011 - 12/2019

Created tasteful acoustical mixes in venues ranging from 50 to 5000 in capacity
Prepared for recording sessions by selecting and setting up microphones.
Set up, maintained, and operated audio recording equipment and performed troubleshooting and audio system breakdown for live broadcasts.
Maintained and repaired all sound equipment, including cabling and speakers.
Set up and tested equipment before events, broadcasts, and recordings.
Performed sound quality checks and front-of-house mixing to maintain company sound system.
Enhanced sound quality and added various sound effects to recordings.
Performed various setups, tear downs and mixing for bands, weddings, funerals, worship services, theatrical performances and conferences.
Collaborated with producers and performers to determine and achieve desired sound for productions.
Performed site surveys to determine and design appropriate setup and audio equipment needs for various types of live events.
Set up and broke down all audio equipment at each event including sound board, speakers, microphones and ear buds.
Maintained working knowledge of audio equipment, including flying and stacking speaker systems and digital and analog mixing systems.
Checked all technical equipment to make sure it was functioning properly and performed troubleshooting to alleviate issues.
Regulated volume level and sound quality during recording sessions.
Operated sound consoles and managed audio content through effective mixing and editing.
Mixed voices, music and taped sound effects for live performances and pre-recorded events.
Prepared, packed and transported audio equipment for events and location shoots.
Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
Fostered strong professional network and marketing to connect with quality leads.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Operated with safety and skill to avoid accidents and delays.

State Of The Art Cleaning Services - President/OwnerVacaville, CA10/1999 - 12/2019

Oversaw business-wide changes to modernize procedures and organization.
Developed innovative sales and marketing strategies to facilitate business expansion.
Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
Maintained P&L and shouldered corporate fiscal responsibility.
Maintained 95% client retention by executing follow up with minimal customer callbacks.
Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies.
Oversaw daily administrative operations, including invoicing, accounting and deployment of techs in field.
Created and implemented plans for top-notch customer service through Unique Experience Proposition.
Maintained accurate, up-to-date customer records in Camelot Software system.
Used truck mount and portable equipment to remove dirt, tough stains, paint and mold from carpets and upholstery.
Guided scrubbing machines over rug surfaces to loosen embedded dirt.
Operated extractor to remove excess detergent and water from carpet and furniture.
Inspected cleaning sites to provide cost estimates to customers.
Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
Identified appropriate spotting agents to use on persistent stains, including pet urine and red stains.
Protected and maintained carpets with regular steam cleaning and encapsulation.
Stripped and refinished VCT floors to maintain quality condition and appearance.
Applied correct chemical solutions and used proper equipment to avoid damage to floors and or upholstery.
Cleaned residential and commercial carpets, tile, grout, area rugs, and upholstery.

The Home Depot - Delivery Truck DriverFairfield, CA06/1996 - 08/1999

Transported lumber and building materials, including hazardous materials, without incident across the North Bay Area.
Operated equipment such as fork lifts, hand trucks and carts to efficiently load and unload vehicles, consistently maintaining tight timetables.
Checked orders at home base and customer locations to identify and correct errors.
Drove 30' 3 axle flatbed truck to transport products and materials.
Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets.
Inspected vehicle before and after every trip and conducted minor repairs.
Removed and unloaded packages from flatbed trucks for customer deliveries, using extreme care to avoid damage to goods.
Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times.
Presented clean, neat appearance during every shift to uphold professional company presence.

Skills

Strategic planning and execution
Process improvements
Performance Analysis
Project development
Effective leader
Staff training/development

Client account management
Employee scheduling
Relationship building
Delegation
Operational Leadership

Education

06/1988Vacaville High SchoolVacavilleHigh School Diploma

Point Loma Nazarene UniversitySan Diego, CAGeneral Studies

Resume Overview

Companies Worked For:

Digital Dynamite Productions
Integrity Pro Audio
State Of The Art Cleaning Services
The Home Depot

School Attended

Vacaville High School
Point Loma Nazarene University

Job Titles Held:

Director of Operations
Owner
President/Owner
Delivery Truck Driver

Degrees

High School Diploma
General Studies

Director of Operations Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes