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Director of Operations Resume Example

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DIRECTOR OF OPERATIONS
Executive Profile

Director of Operations with company oversight, committed to cost-effective management of resources and quality performance. Driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service providers.


Successful human resources professional with exceptional record of making positive changes in organizational culture, motivating staff, enhancing professionalism, and leading HR operations to an increased organizational effectiveness.


Skill Highlights

Human resources

Employee relations

Self-motivated

Customer-oriented

Small business development

Leadership/communication skills

Budgeting expertise
Core Accomplishments

Operations Management: 

  • Managed all aspects of the EAP program including recording keeping, scheduling and company relations.
  • Handled all functions related to Human Resources.

Staff Development: 

  • Launched well-received programs for client scheduling utilizing web based scheduling software allowing counselors access to schedule at satellite locations. Implemented new program for web based charting, allowing immediate access to client notes.
  • Mentored and coached employees resulting in increased productivity.

Human Resources: 

  • Spearheaded new benefits and compensation program which increased retention.

Professional Experience
Jorgensen Brooks Group April 2008 to September 2014 Director of Operations
  • Oversaw all human resource functions including payroll, compensation/benefits, hiring, termination, and policies and procedures.
  • Oversaw all administrative areas including appointment schedules, maintenance of EAP database, affiliate provider lists, billing and invoices.
  • Conduct all new hire orientations.
  • Review benefits package and implement best plans for organization and employees.
  • Process payroll using ADP Run.
  • Develop and implement Accounts receivable and payables process for all accounts of organization ensuring timely delivery of services and receipt of funds.
  • Develop, implement and maintain personnel policies and procedures.
  • Develop new billing form and procedures for affiliate providers ensuring accurate payment and timely receipt of client session information.
  • Accountable for client utilization reporting including overall customer satisfaction.
Mountain States Administrative Services September 2007 to April 2008 COBRA Supervisor
  • Oversee the COBRA division of MSAS including the review and analysis of COBRA procedures to determine ways to streamline the process and increase efficiency and productivity.
  • Review and update current notices and procedures utilized by staff to meet compliance requirements while reducing the actual content of the notices.
  • Work with IT to develop reports to extract data from GBAS system identifying individuals to be terminated for non-payment, failure to elect or maximum COBRA.
Pima Association of Governments March 2002 to August 2007 Human Resources Director
Tucson, AZ
  • Conducted extensive analysis of human resources processes and developed a plan to update all policies, procedures, programs and services.
  • Direct responsibility for all human resources functions including recruitment, safety, benefits administration and compensation.
  • Processed payroll using ADP Pay eXpert.
  • Developed and implemented employee performance evaluation system.
  • Designed and maintained Excel spreadsheet for reconciliation of employee benefits, payroll deductions, salary analysis and vendor premiums and payments.
  • Developed and maintained Supervisor's Handbook to assist managers with consistent application of policies and procedures within the organization.
  • Developed and maintained new hire welcome packet, including Orientation Handbook.
  • Developed and published hiring procedures for filling vacancies within the organization.
  • Conducted salary survey for agency; reviewed, analyzed and determined and assigned new salaries for agency personnel.
  • Maintained PAG classification plan, salary plan, and position allocation register.
  • Processed all personnel paperwork including salary adjustments, disciplinary actions, and FMLA requests.
Pima Association of Governments June 1993 to March 2002 Executive Assistant/HR Assistant/Senior Secretary
Tucson, AZ
  • Completed tasks of varying complexity requiring a full range of office management, human resources, secretarial, and computer skills.
  • Performed a wide variety of executive secretarial and administrative duties.
  • Supervised front office reception area.
  • Ensured prompt, courteous handling of telephone and walk-in inquiries.
  • Distributed workload and resolved questions or problems independently.
  • Coordinated office activities and schedules; developed and recommended office procedures and systems; ensured smooth office operations.
  • Maintained position allocation register, classification plan.
  • Processed accounts payable.
  • Reconciled invoices against contracts ensuring expenses did not exceed contact.
  • Updated and maintained salary adjustments, personnel files and performance evaluation notification.
  • Reviewed and summarized miscellaneous reports and documents; prepared background documents as necessary.
Education
Human Resource Certification Institute 2006 Professional in Human Resources (PHR) Certification Human Resources Tucson, AZ
University of Phoenix 2004 Professional Certificate in Human Resource Management Tucson, AZ
Society of Human Resource Management 2001 SHRM HR Generalist Certificate: Human Resource San Francisco, CA
Institute for Applied Management and Law 2000 Certificate in Essential of HR Management: Human Resources Scottsdale, AZ
Skills

Highly Proficient in Microsoft Office including WORD, Excel, Outlook and Powerpoint.


Public Relations, Human Resource, Client Relationship, Team Building, Budgeting and Planning and Staff Development

Professional Affiliations

Society for Human Resource Management (SHRM)


Greater Tucson Chapter of SHRM


Marana Rotary Club

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Resume Overview

Companies Worked For:

  • Jorgensen Brooks Group
  • Mountain States Administrative Services
  • Pima Association of Governments

School Attended

  • Human Resource Certification Institute
  • University of Phoenix
  • Society of Human Resource Management
  • Institute for Applied Management and Law

Job Titles Held:

  • Director of Operations
  • COBRA Supervisor
  • Human Resources Director
  • Executive Assistant/HR Assistant/Senior Secretary

Degrees

  • Professional in Human Resources (PHR) Certification Human Resources
    Professional Certificate in Human Resource Management
    SHRM HR Generalist Certificate : Human Resource
    Certificate in Essential of HR Management : Human Resources

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