Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Motivated [Job Title] brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of [Industry] practices and market conditions.

Skills
  • Operations oversight
  • Leadership training
  • Capital improvement planning
  • Financial controls implementation
  • Performance improvements
  • Supervision and training
  • Customer retention
  • Project planning
Experience
Director of Operations, 08/2020 - Current
Kendall Wilkinson Design Ahmedabad, IN,
  • Motivated and supported field workers completing work to increase work quality and team productivity.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Conferred with other managers, technical personnel and team leaders to coordinate site work and maintain tight schedules.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Attracted, coached and retained high-performance team members, enabling elevation of responsibility, span of control and performance.
  • Assisted in ongoing development of existing programs to promote growth of portfolio and increased revenue.
  • Identified and resolved tactical issues relating directly to processes and initiatives.
  • Displayed subject matter expertise and acted as escalation point for daily issues and concerns associated with programs.
  • Partnered with managers and executives to drive and track non-technical and technical internal projects from inception through completion.
  • Assigned and monitored workload for all direct reports, bolstering availability and development of talent needed to meet current and future needs.
  • Assessed resources, skill sets and tools necessary to accomplish team goals by continuously identifying process improvements and educational and training opportunities.
  • Determined optimal construction requirements and site plans.
Manager, 01/2020 - 07/2020
Vodafone O'fallon, MO,
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Assisted with training and onboarding of sales associates in all store operations.
  • Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
  • Employed active listening and [Skill] to remedy employee conflicts.
  • Reviewed applications for open positions and made knowledgeable hiring recommendations.
Supervisor , 03/2019 - 12/2019
Cushman & Wakefield Inc Mcmurray, PA,
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Created training manual for employees to use as reference guide.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Housekeeper, 08/2018 - 03/2019
Nemacolin Woodlands Resort City, State,
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Education and Training
High School Diploma: , Expected in 12/2016
-
José Carlos Mariategui - Ica, Ica
GPA:
: Sound Engineering, Expected in
-
Broward College - Fort Lauderdale, FL
GPA:

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Resume Overview

School Attended

  • José Carlos Mariategui
  • Broward College

Job Titles Held:

  • Director of Operations
  • Manager
  • Supervisor
  • Housekeeper

Degrees

  • High School Diploma

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