- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Motivated [Job Title] brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of [Industry] practices and market conditions.
- Operations oversight
- Leadership training
- Capital improvement planning
- Financial controls implementation
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- Performance improvements
- Supervision and training
- Customer retention
- Project planning
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Director of Operations, 08/2020 - Current
Kendall Wilkinson Design – Ahmedabad, IN,
- Motivated and supported field workers completing work to increase work quality and team productivity.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Coordinated schedules and day-to-day activities of crew to satisfy project needs.
- Assigned work to employees based on project requirements and individual team member strengths.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
- Conferred with other managers, technical personnel and team leaders to coordinate site work and maintain tight schedules.
- Generated reports to assess performance and adjusted workflows to realign with targets.
- Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
- Attracted, coached and retained high-performance team members, enabling elevation of responsibility, span of control and performance.
- Assisted in ongoing development of existing programs to promote growth of portfolio and increased revenue.
- Identified and resolved tactical issues relating directly to processes and initiatives.
- Displayed subject matter expertise and acted as escalation point for daily issues and concerns associated with programs.
- Partnered with managers and executives to drive and track non-technical and technical internal projects from inception through completion.
- Assigned and monitored workload for all direct reports, bolstering availability and development of talent needed to meet current and future needs.
- Assessed resources, skill sets and tools necessary to accomplish team goals by continuously identifying process improvements and educational and training opportunities.
- Determined optimal construction requirements and site plans.
Manager, 01/2020 - 07/2020
Vodafone – O'fallon, MO,
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
- Assisted with training and onboarding of sales associates in all store operations.
- Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
- Employed active listening and [Skill] to remedy employee conflicts.
- Reviewed applications for open positions and made knowledgeable hiring recommendations.
Supervisor , 03/2019 - 12/2019
Cushman & Wakefield Inc – Mcmurray, PA,
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Created training manual for employees to use as reference guide.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Housekeeper, 08/2018 - 03/2019
Nemacolin Woodlands Resort – City, State,
- Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Interacted pleasantly with clients and guests when performing daily duties.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
High School Diploma: , Expected in 12/2016
-
José Carlos Mariategui - Ica, Ica
GPA:
: Sound Engineering, Expected in
-
Broward College - Fort Lauderdale, FL
GPA:
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