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Director of Operations Resume Example

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R
Omar F.Rosas
Summary

Motivated [Job Title] brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of [Industry] practices and market conditions.

Skills
  • Operations oversight
  • Leadership training
  • Capital improvement planning
  • Financial controls implementation
  • Performance improvements
  • Supervision and training
  • Customer retention
  • Project planning
Experience
Director of Operations
City, StateCompany Name/Aug 2020 to Current
  • Motivated and supported field workers completing work to increase work quality and team productivity.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Conferred with other managers, technical personnel and team leaders to coordinate site work and maintain tight schedules.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Attracted, coached and retained high-performance team members, enabling elevation of responsibility, span of control and performance.
  • Assisted in ongoing development of existing programs to promote growth of portfolio and increased revenue.
  • Identified and resolved tactical issues relating directly to processes and initiatives.
  • Displayed subject matter expertise and acted as escalation point for daily issues and concerns associated with programs.
  • Partnered with managers and executives to drive and track non-technical and technical internal projects from inception through completion.
  • Assigned and monitored workload for all direct reports, bolstering availability and development of talent needed to meet current and future needs.
  • Assessed resources, skill sets and tools necessary to accomplish team goals by continuously identifying process improvements and educational and training opportunities.
  • Determined optimal construction requirements and site plans.
Manager
City, StateCompany Name/Jan 2020 to Jul 2020
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Assisted with training and onboarding of sales associates in all store operations.
  • Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues.
  • Employed active listening and [Skill] to remedy employee conflicts.
  • Reviewed applications for open positions and made knowledgeable hiring recommendations.
Supervisor
City, StateCompany Name/Mar 2019 to Dec 2019
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Created training manual for employees to use as reference guide.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Housekeeper
City, StateCompany Name/Aug 2018 to Mar 2019
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Education and Training
High School DiplomaJosé Carlos Mariategui Dec 2016City, State
Sound EngineeringBroward CollegeCity, State
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85Good
Resume Strength
  • Completeness
  • Strong summary

Resume Overview

School Attended

  • José Carlos Mariategui
  • Broward College

Job Titles Held:

  • Director of Operations
  • Manager
  • Supervisor
  • Housekeeper

Degrees

  • High School Diploma
    Sound Engineering

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