director of operations resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
  • 25 years of dedicated military service abroad to return home and continue to pursue a passion in healthcare operations and strong leadership
  • Proven track record of developing targeted operational strategies and improving patient centric care, quality improvement and increasing productivity
  • Highly knowledgeable and experienced in regulations with FQHC, OSHA (VPP), Patient Safety Management/Quality Assurance, EOC, PCMH Model, PHI, HIPAA regulations, HEDIS, HRSA and TJC
  • Inspire teamwork within the organization at every level
  • Analytical leader
  • Responsible for daily operational oversight
  • Financial controls and cost management implementation
  • Capital improvement and mergers planning
  • Policy/program development
  • Performance improvements
  • Mentoring and education
  • IT improvements for metric reporting
  • Impactful speaker and presenter
  • Unification and teamwork amongst all departments
02/2019 to Current
Director of Operations Leidos White Sands Missile Range, NM,
  • Work closely with the COO and CEO to integrate new systems and processes including data dashboards, quality improvement, patient care and safety, and productivity
  • Successfully collaborate and communicate with all departments such as IT, Fiscal, HR, Medical and facilities, to develop processes, procedures, and most importantly education and implementation
  • Coordinate training and accountability between key leadership and teams across 34 health centers in the central valley
  • Responsible for all daily operations of health centers, patient care support staff, providers, and operational support positions
  • Successfully implemented processes with fiscal and medical to increase revenue collections through the implementation of credit card applications
  • Oversee the merger, acquisitions, and building of numerous new productive health centers
  • Carries out and challenges others to meet the Mission and Vision of the organization in every day operations no matter how small the task.
  • Strong leadership to mentor and create a culture of patient centric health centers
09/2015 to 01/2019
District Health Services Administrator Omni Family Health City, STATE,
  • Spearheaded the development of new Data Reports for no-shows, provider's productivity per location, patient satisfaction Benchmark per site and overall patient satisfaction reports, in cooperation with the Business Analyst Team
  • As Co-chair for the Patient and Safety Committee, Infection Control, Quality Improvement, and Emergency Preparedness Plan, developed the entire documentation and internal audit process for Environment of Care in preparation for such agencies as The Joint Commission, HRSA, and the Public Health Department
  • Oversee the daily operations of 12 Health Centers from maintenance to providers to front-line; consistently evaluate and create new processes to streamline all operational functions throughout the entire team within the health centers.
  • Active leadership participation within community health events such Health Fairs, community garden, local farmers market, and Kinder Roundups.
  • Prepares and analyze grant proposals, service contract, budgetary documents and financial statements and reports to COO, CEO, and Board of Directors.
  • Coordinated processes to collect and deposit of all copay daily; reported any discrepancies to Finance as needed.
06/2011 to 10/2014
Chief Nurse, Army Nurse Corps, Captain Bavaria MEDDAC, Illesheim Health Clinic City, STATE,
  • Served as Chief Nurse in an ambulatory healthcare outpatient treatment facility which served over 4,500 enrolled beneficiaries (active duty Soldiers, family members, and retirees)
  • Acting Interim Executive Officer leading the daily business and medical operations of the health center.
  • Championed for Joint Commission, Patient Advocate Program, HEDIS, HIPAA compliance, Quality Assurance/Process Improvement, and wellness campaigns.
  • Received such accolades as Certification of Appreciation from the Office of the Assistant Secretary of the Army (Installations, Energy, & Environment).
  • Taught and reinforced health promotion and disease prevention (HEDIS matrices); conducted patient teaching for patients with chronic medical conditions such as asthma, diabetes, breast cancer, cervical cancer, and colon cancer prevention screenings and well child exams.
  • Reconfigured the primary care department by incorporating the PCMH model and OSHA VPP systems; received the first OSHA VPP Army Star Strong status within all MEDCOM and first ERMC PCMH Level 3 recognition from the National Committee for Quality Assurance (NCQA).
  • Chosen to speak at the 2013 Europe Wide Medical Leadership Conference on Diabetic Wound Care.
Education and Training
Expected in 2010 to to
Master of Science: Nursing, Healthcare Education
University of Phoenix - Phoenix, Arizona
Expected in 2006 to to
Bachelor of Science: Nursing
The University of Texas - ,
Expected in 2000 to to
Associate Degree: Liberal Arts
Bakersfield College - Bakersfield, California
Expected in 1991 to to
Medical Specialist Course:
Academy of Health Sciences, U.S. Army - ,
  • Lean Six Sigma Black Belt September 2019
  • American Heart Association CPR provider/instructor July 2017 (Expires on 07/2020)
  • Basic Healthcare Administrator Course October 2011
  • Clinic Nurse OIC/NCOIC May 2011
  • Medical-Surgical Nurse Certification August 2016
  • National Registry Emergency Medical Technician (EMT) June 2017
  • Omni Family Health Leader of the Year Award
  • Meritorious Service Medal (3); 2001/2004/2014
  • Army Commendation Medal (2); 2009/2011
  • Certification of Appreciation from the Office of the Assistant Secretary of the Army (Installations, Energy, & Environment) for demonstrating leadership as the Patient Safety Officer and the Occupational & Environment Nurse Educator leading the way in the Army Strong Safety Management system Program across MEDCOM and BMEDDAC.

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Resume Overview

School Attended

  • University of Phoenix
  • The University of Texas
  • Bakersfield College
  • Academy of Health Sciences, U.S. Army

Job Titles Held:

  • Director of Operations
  • District Health Services Administrator
  • Chief Nurse, Army Nurse Corps, Captain


  • Master of Science
  • Bachelor of Science
  • Associate Degree
  • Medical Specialist Course

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