Director Of Operations resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Responsible individual versed in running efficient daily business operations with 23 years of experience.

* Ready to offer exceptional leadership and planning abilities to take on a new role. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in industry standards and market trends.

* Multi-Lingual fluent in English, Dutch, and Spanish.

  • Executive Leadership
  • Effective Communicator and Public Speaker
  • Regulatory Compliance
  • Business Development
  • Strategic Planning and Execution
  • Contract Negotiation
  • Corporate Strategy and Development
  • Human Resources Oversight
  • Innovative and Visionary
  • Financial Management
  • Policy Development
  • Risk and Mitigation Analysis
  • Sales and Marketing
Work History
Director of Operations, 02/2014 to 01/2022
LidsAlbany, GA,
  • Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision. Taking over further discussions with clients after initial consultations to further develop customized services.
  • Applied performance data to evaluate and improve operations, targets, and current business conditions, including financial forecast needs.
  • Securing new accounts through consultative selling, marketing solutions, and promoting compelling business opportunities.
  • Trained, hired, and motivated employees to perform daily business functions.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Reviewed financial and operational reports on a regular basis to make effective decisions.
  • Negotiated contracts, pricing structures, and delivery schedules.
  • Determined and initiated strategic business for quality control purposes, to boost delivery times and achieve cost-effectiveness.
  • Assisted new partners with program planning by presenting profitable goals and forward-thinking objectives.
  • Conducted audits of internal documents to validate transactions and provide financial guidance for resource allocation, inventory control, and budgeting.
  • Managed and reported organizational finances.
  • Developed and presented key projects to the board to obtain approval.
  • Collaborated with executives to develop and execute strategic business plans.
Managing Director , 12/2005 to 01/2014
Penn State UniversityUniversity Park, PA,
  • Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
  • Devised processes to boost long-term business success and increase profit levels.
  • Evaluated service contracts and collaborated with legal counsel on negotiated improvements.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Provided documentation of processes to comply with regulations and company policies.
  • Hired and directed teams to achieve daily and long-term operations and business goals.
  • Assisted company executives by compiling daily reports to suggest corrective action.
  • Delegated assignments based on plans, project needs, and knowledge of individual team members.
  • Managed and oversaw daily operations of 600+ clients under management.
  • Developed impactful and strategic partnerships with clients to drive business development.
  • Applied performance data to evaluate and improve operations, target current business conditions, and financial forecast needs.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
  • Spearheaded successful business development initiatives.
BBA: International Business Management, Expected in 05/1999
Northwood University - Palm Beach Gardens, FL,

  • Awarded Cum Laude
Native or Bilingual
Native or Bilingual
Native or Bilingual

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Resume Overview

School Attended

  • Northwood University

Job Titles Held:

  • Director of Operations
  • Managing Director


  • BBA

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