Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Type text][Type text][Type text] CAREER ACHIEVEMENTS. .... First Employee at Hour25. Set up initial scheduling and operations of the company. At Genesis Auctions autonomously developed and optimized new process to move clients through sales process, improving visibility for senior management and resulting in more efficient and timely communications with customers. At Synergy International Systems (SIS), increased collected revenues 7 digits by reducing open invoice cycle time from no payment terms to 90 days with new client contracts and resolving billing problems that were previously missed. Reduced Accounts Receivable by 50% in 2012 and revamped orientation process for new hires, ensuring regulatory compliance with Federal Acquisition Regulations (FAR) at SIS. Objective: Utilize strong successful managerial experience in operations. Establish quality and financial operational standards to produce positive impact on overall performance of the organization.
Microsoft Office (especially Excel) * / Microsoft CRM
04/2015 to 09/2015 Director Of Operations Lodge Management Group | Chicago, IL,
  • Implemented all aspects of operations.
  • On boarded maids and new clients.
  • Handled billing for clients and payroll for staff.
  • Analyzed operations and production components to ensure optimization.
  • Recruited, hired and trained employees including performance appraisals.
  • Streamlined policies and procedures to cut down on waste.
  • Reduced expenses and improved operational production.
  • Developed strategies to enhance operational workflow and enhance delivery of products by modifying logistics.
  • Implemented software and systems to increase the efficiency of day-to-day operations.
  • Managed high volume of daily calendar & coordinating multiple housekeepers throughout the city.
  • Interfaced with clients, scheduling needs, and managing questions/concerns.
07/2014 to 03/2015 Operations And Program Manager Toyota Motor Company | Atlanta, GA,
  • Collaborated with the CEO to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the organization.
  • Aided the CEO and COO in developing the company vision and implementing direction.
  • Established and maintained effective and cooperative working relationships with clients and off site employees.
  • Was responsible for all day-to-day operations of all aspects of the company.
  • Managed contract between Prime contractor and MCT for the NASA project.
  • Managed all off site employees; check their time sheets, payroll and any other concerns.
  • Managed staff at Headquarters and prepared work schedules and assigned specific duties.
  • Established and implement departmental policies, goals, objectives, and procedures.
  • Monitored businesses and vendors to ensure that they efficiently and effectively provide needed services while staying within *budgetary limits.
  • Resolved conflicts and negotiating with others handling complaints, settling disputes, and resolving grievances and *conflicts, or otherwise negotiating with others.
  • Evaluated information to determine compliance with standards using relevant information and individual judgment to *determine whether events or processes comply with laws, regulations, or standards.
11/2013 to 06/2014 Analyst Transwestern | Midland, TX,
  • Was responsible for complex analytical activities involving the implementation of strategic plans, data management, forecasting, and financial reporting for a line of business or staff area.
  • Generated trend and forecasting reports on key financial targets and departmental key performance indicators, producing executive presentations.
  • Monitored and evaluated success factors for the organization.
  • Developed new reporting systems that provided information, analysis and recommendations that supported strategic and tactical objectives of managers.
  • Validated and updated department procedures and applications and systems.
01/2011 to 01/2013 Financial Department Manager SYNERGY INTERNATIONAL SYSTEMS | City, STATE,
  • Managed team of 5 people in Armenia office and implemented US accounting standards in that office.
  • Slashed payroll and benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.
  • Administered compensation, benefits and performance management systems.
  • Reviewed payroll before processing.
  • Prepared and balanced period-end reports, and reconciled to bank statements.
  • Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
  • Prepared, examined, and analyzed accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
  • Planned and conducted new employee orientation to foster positive attitudes toward organizational objectives.
  • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Advised managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.
Expected in May 2010 BS | Accounting Marist College, Poughkeepsie, New York GPA:
Expected in Accounting Club *Business Club | , , GPA:
Fluent in Armenian Conversational in Farsi and Spanish
Dast 2 Dast Organization, Volunteered in a homeless shelter McLean Youth Soccer Coach
Additional Information
  • VOLUNTEER EXPERIENCE Dast 2 Dast Organization, Volunteered in a homeless shelter McLean Youth Soccer Coach
Accounting, benefits, benefits administration, billing, com, competitive, contracts, CRM, clients, data management, delivery, direction, Farsi, financial, financial reports, financial reporting, financial statements, forecasting, legal, logistics, managing, MCT, Excel, Microsoft Office, office, negotiating, optimization, organizational, payroll, performance appraisals, performance management, personnel, policies, executive presentations, pricing, Prime, processes, producing, QuickBooks, reporting, scheduling, Spanish, strategic, strategic plans, trend, vision, workflow

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School Attended

  • Marist College

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  • Director Of Operations
  • Operations And Program Manager
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  • BS
  • Accounting Club *Business Club

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