Director Of Operations resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Customer-oriented Director of Operations with 30 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Skills
- Learning Strategies
- Operation Monitoring
- Budgeting
- Staff Management
- Quality Control Analysis
- Management of Financial Resources
- Client Base Retention
Education and Training
Northwestern University Fort Polk, Expected in 09/1990 ā ā BBA : Accounting And Business Management - :
Northwestern University Fort Polk, Expected in 09/2007 ā ā BBA : Construction Management - :
Deridder High School Deridder, LA, Expected in 05/1987 ā ā High School Diploma : - :
Experience
Lonza, Inc. - Director of Operations
Remote, OR, 06/2020 - Current
Remote, OR, 06/2020 - Current
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Generated reports to assess performance and make adjustments.
- Leveraged market knowledge and leadership ability to help drive profit increases.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
- Identified client business and operational needs and introduced services to provide solutions.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Determined optimal construction requirements and site plans.
- Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
- Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
- Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
- Coordinated schedules and day-to-day activities of crew to satisfy project needs.
- Assigned work to employees based on project requirements and individual team member strengths.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Monitored progress by establishing plans, budgets and measuring results.
- Reduced process lags by effectively managing employees for productivity, efficiency and improvement.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
- Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Cleaver Brooks - Operations Manager
Elk Grove Village, IL, 01/2019 - 06/2020
Elk Grove Village, IL, 01/2019 - 06/2020
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Implemented process improvements based on identification of productivity or quality issues.
- Enforced security policies and procedures to protect company assets from theft, loss or damage.
- Assessed, optimized and elevated operations to target current and expected demands.
- Aligned operational boundaries between processes and production demands.
- Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
- Oversaw financial management activities, including budget management, accounting and payroll.
- Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Performed timely and budget-complying project management on multi-faceted issues.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Monitored operations to verify quality, delivery schedule and conformance to contract specifications.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Gannett Fleming - Assistant Project Manager
Washington, DC, 03/2018 - 01/2019
Washington, DC, 03/2018 - 01/2019
- Escalated complex issues for timely resolution to maintain schedules and serve customer needs.
- Updated project plans based on changing objectives, specifications and staff availability.
- Produced status reports for customers and senior management.
- Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Spearheaded training initiatives to improve employee performance and bottom-line business results.
- Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Assessed, optimized and elevated operations to target current and expected demands.
- Automated office operations, managed client correspondence and tracked records.
Pae Government Services Inc - Senior Budget Analyst
Macdill, FL, 01/1997 - 03/2018
Macdill, FL, 01/1997 - 03/2018
- Completed monthly operational reviews to check budget compliance and identify areas in need of adjustment.
- Processed statistical files after month-end closing.
- Monitored budget execution work, including obligations incurred and actual expenditures of funds.
- Performed budget formulation work involving review and preparation of budget estimates and financial plans.
- Compiled and reviewed procurement data to make effective projections.
- Analyzed performance of current contracts to identify amendment additions and ensure full regulatory compliance.
- Drove expense reduction by developing cost-saving initiatives.
- Monitor existing contracts for upcoming expiration dates, subsequently coordinating with appropriate channels for contract re-negotiation and possible renewal.
- Negotiated and prepared contracts, bids and order forms.
- Oversaw changes and coordinated change orders and contract reviews.
- Submitted all project closeout documents in accordance with contract terms.
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Resume Overview
School Attended
- Northwestern University
- Northwestern University
- Deridder High School
Job Titles Held:
- Director of Operations
- Operations Manager
- Assistant Project Manager
- Senior Budget Analyst
Degrees
- BBA
- BBA
- High School Diploma
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