director of operations resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Customer-oriented Director of Operations with 30 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Skills
Learning Strategies
Operation Monitoring
Budgeting
Staff Management
Quality Control Analysis
Management of Financial Resources
Client Base Retention
Experience
Director of Operations, 06/2020 to Current Lonza, Inc. – Remote, OR,
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Generated reports to assess performance and make adjustments.
Leveraged market knowledge and leadership ability to help drive profit increases.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
Identified client business and operational needs and introduced services to provide solutions.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Determined optimal construction requirements and site plans.
Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
Coordinated schedules and day-to-day activities of crew to satisfy project needs.
Assigned work to employees based on project requirements and individual team member strengths.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Monitored progress by establishing plans, budgets and measuring results.
Reduced process lags by effectively managing employees for productivity, efficiency and improvement.
Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Operations Manager, 01/2019 to 06/2020 Cleaver Brooks – Elk Grove Village, IL,
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Implemented process improvements based on identification of productivity or quality issues.
Enforced security policies and procedures to protect company assets from theft, loss or damage.
Assessed, optimized and elevated operations to target current and expected demands.
Aligned operational boundaries between processes and production demands.
Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
Oversaw financial management activities, including budget management, accounting and payroll.
Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Performed timely and budget-complying project management on multi-faceted issues.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Delivered positive customer experiences by implementing effective quality assurance practices.
Monitored operations to verify quality, delivery schedule and conformance to contract specifications.
Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Escalated complex issues for timely resolution to maintain schedules and serve customer needs.
Updated project plans based on changing objectives, specifications and staff availability.
Produced status reports for customers and senior management.
Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
Kept project teams on-task with proactive control of budgets, schedules and scopes.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Established ambitious goals for employees to promote achievement and surpass business targets.
Assessed, optimized and elevated operations to target current and expected demands.
Automated office operations, managed client correspondence and tracked records.
Senior Budget Analyst, 01/1997 to 03/2018 Pae Government Services Inc – Macdill, FL,
Completed monthly operational reviews to check budget compliance and identify areas in need of adjustment.
Processed statistical files after month-end closing.
Monitored budget execution work, including obligations incurred and actual expenditures of funds.
Performed budget formulation work involving review and preparation of budget estimates and financial plans.
Compiled and reviewed procurement data to make effective projections.
Analyzed performance of current contracts to identify amendment additions and ensure full regulatory compliance.
Drove expense reduction by developing cost-saving initiatives.
Monitor existing contracts for upcoming expiration dates, subsequently coordinating with appropriate channels for contract re-negotiation and possible renewal.
Negotiated and prepared contracts, bids and order forms.
Oversaw changes and coordinated change orders and contract reviews.
Submitted all project closeout documents in accordance with contract terms.
Education and Training
BBA: Accounting And Business Management, Expected in 09/1990 to Northwestern University - Fort Polk, GPA:
BBA: Construction Management, Expected in 09/2007 to Northwestern University - Fort Polk, GPA:
High School Diploma: , Expected in 05/1987 to Deridder High School - Deridder, LA, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.