Director Of Operations resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Customer-oriented Director of Operations with 30 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

  • Learning Strategies
  • Operation Monitoring
  • Budgeting
  • Staff Management
  • Quality Control Analysis
  • Management of Financial Resources
  • Client Base Retention
Education and Training
Northwestern University Fort Polk, Expected in 09/1990 BBA : Accounting And Business Management - GPA :
Northwestern University Fort Polk, Expected in 09/2007 BBA : Construction Management - GPA :
Deridder High School Deridder, LA, Expected in 05/1987 High School Diploma : - GPA :
Lonza, Inc. - Director of Operations
Remote, OR, 06/2020 - Current
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Generated reports to assess performance and make adjustments.
  • Leveraged market knowledge and leadership ability to help drive profit increases.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Boosted profit opportunities, conducting cost, schedule, contract performance, variance and risk analysis procedures for corrective action.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Determined optimal construction requirements and site plans.
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Reduced process lags by effectively managing employees for productivity, efficiency and improvement.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Checked supply against demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Cleaver Brooks - Operations Manager
Elk Grove Village, IL, 01/2019 - 06/2020
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Implemented process improvements based on identification of productivity or quality issues.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Aligned operational boundaries between processes and production demands.
  • Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Performed timely and budget-complying project management on multi-faceted issues.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Monitored operations to verify quality, delivery schedule and conformance to contract specifications.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Gannett Fleming - Assistant Project Manager
Washington, DC, 03/2018 - 01/2019
  • Escalated complex issues for timely resolution to maintain schedules and serve customer needs.
  • Updated project plans based on changing objectives, specifications and staff availability.
  • Produced status reports for customers and senior management.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Automated office operations, managed client correspondence and tracked records.
Pae Government Services Inc - Senior Budget Analyst
Macdill, FL, 01/1997 - 03/2018
  • Completed monthly operational reviews to check budget compliance and identify areas in need of adjustment.
  • Processed statistical files after month-end closing.
  • Monitored budget execution work, including obligations incurred and actual expenditures of funds.
  • Performed budget formulation work involving review and preparation of budget estimates and financial plans.
  • Compiled and reviewed procurement data to make effective projections.
  • Analyzed performance of current contracts to identify amendment additions and ensure full regulatory compliance.
  • Drove expense reduction by developing cost-saving initiatives.
  • Monitor existing contracts for upcoming expiration dates, subsequently coordinating with appropriate channels for contract re-negotiation and possible renewal.
  • Negotiated and prepared contracts, bids and order forms.
  • Oversaw changes and coordinated change orders and contract reviews.
  • Submitted all project closeout documents in accordance with contract terms.

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Resume Overview

School Attended

  • Northwestern University
  • Northwestern University
  • Deridder High School

Job Titles Held:

  • Director of Operations
  • Operations Manager
  • Assistant Project Manager
  • Senior Budget Analyst


  • BBA
  • BBA
  • High School Diploma

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