director of operations resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :

Professional Summary Motivated, Energetic Director skilled at meeting customer needs with expert Customer support.

Stay on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details.

Entrepreneurial Health Fitness leader with progressive background focused on profit optimization, team building, and customer satisfaction.

Born connector adept at forging relationships with team members and vendors. Accomplished in setting and achieving ambitious business targets.

Talented Leader skilled at completing daily assignments and contributing to team success.

Always willing to take on any task. Adapts quickly to new needs and policies.

Deliver consistent and professional work for every assignment.

Offer 10+ years in customer service and support industry environments and top-notch abilities in empathy and conflict resolution.

Dedicated business industry professional with demonstrated strengths in customer service, time management and trend tracking.

Good at troubleshooting basic software problems and building successful solutions.

Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Skilled in Microsoft office, Mac, Windows.

  • Leadership training
  • Issues resolution
  • Customer retention
  • Supervision and training
  • Sound judgment
  • Proficient in Microsoft Office, Zoom, Google Suite and the like
  • Performance improvements
  • Cross-functional team management
  • Recruiting and hiring
Director of Operations, 04/2005 to 06/2020
Lonza, Inc.Walkersville, MD,
  • Managed more than 100 customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.
  • Prepared students for further learning by encouraging exploration and helping build life-long skills.
  • Developed business from ground up, bringing in $100,000 in yearly revenue.
  • Adapted to changing business conditions and market demands, tracking trends and capitalizing on emerging.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Resolved issues quickly through meticulous research and quick decision making.
  • Kept up-to-date on all regulatory changes affecting business operations.
  • Reconciled daily sales and financial transaction reports and prepared bank deposits.
  • Owned and managed daily operations of ATA Martial Arts business, including supervising employees and providing onsite training and continuing education to staff.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Motivated and supported field workers completing work to increase work quality and efficiency.
  • Cross-trained in every store role to maximize operational knowledge.
  • Recruited, trained and managed volunteers.
  • Cultivated and maintained premier client-base portfolio.
Club Manager, 07/2000 to 04/2005
Clubcorp Club Operations, Inc.Concord, OH,
  • Increased customer base and market share by promoting product through diverse channels.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Met with each associate to establish realistic monthly sales goals.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Engaged guests frequently to understand needs and resolve concerns.
  • Oversaw exceptional customer service program focused on exceeding expectations and maintaining club's reputation.
  • Managed club's business and financial records, including paying employees and securing necessary permits.
Life Skills Instructor, to
Iron Hill BreweryRehoboth Beach, DE,
  • Boosted revenue with innovative, results-driven sales strategies and solid industry partnerships.
  • Established clear, effective policies governing all aspects of business from recordkeeping to sales.
  • Handled team, customer, and vendor conflicts with knowledgeable, fair approach.
  • Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.
  • Increased business 40% with improved marketing and promotional strategies diversified across multiple channels.
  • Maintained optimal employee coverage for business needs with well-prepared team schedules.
  • Supported development of students, new staff, and colleagues.
  • Assisted customers with sales and service needs.
  • Trained 150 junior team members and mentored on important procedures.
  • Developed solid relationships with staff, customers, and vendors.
  • Oversaw several schedules, including making and preparing for 20-30 New appointments each week.
  • Stayed on top of business accounting using Microsoft Office Excel checking records regularly to identify and resolve problems.
  • Tracked daily activities in MyStudio CRM for consistent reporting.
  • Supported student learning with individual and group instruction via lectures and demonstrations.
  • Supported physical, mental and social development of students with well-rounded and balanced approach, including hands-on activities and projects.
  • Integrated computer technology into classroom activities.
  • Coached clients on interpersonal and communication skills, including active listening and non-verbal communication.
  • Developed and implemented classroom lessons to teach diverse learning levels.
  • Delivered positive reinforcement to adult learners to overcome obstacles and become more confident.
  • Managed classroom environment and monitored behavior to keep all individuals safe.
  • Helped clients to build and recognize strengths and self-worth.
Education and Training
: , Expected in 2015 to - ,
Youth Director First Presbyterian Church USA | Sebastian , FL Helped congregations grow using direct study and general religious education courses. Planned and oversaw special events, including retreats, conferences and camps. Met program needs with strong volunteer recruitment and training strategies. Administered tests and quizzes and assigned homework. Set classroom rules, expectations, and procedures. Set instructional and learning goals for classroom lessons. Taught 2 classes with 10-25 students in attendance. Established and maintained effective working relationships with administrators, and students. Planned and implemented hands-on learning activities.
M.S: Mental Health Counseling, Expected in 2000 to Nova Southeastern University - Davie, FL,
B.S: Psychology, Expected in 05/1998 to Nova Southeastern University - Davie, FL,
Activities and Honors

Community Service Work 2015-2020

Served as Clerk Precinct for the Elections held in Brevard County, FL. for the past 4 years. Position entails overseeing voters and workes on election day 3 times a year. Direct poll workers Ensure top quality service to voters Handle Conflicts with sound Resolutions for voters Oversee Ballot Distribution, and Ballot for Accuracy Take care of Election Closing Procedures and Paperwork Volunteer

  • AUGUST 1998 - AUGUST 2001 Case Worker Runaway Homeless Youth Shelter | Clearwarwe, FL Awards 2012 inducted into the International.
  • Martial Arts Hall of Fame for Educational Leadership Black Sash in Tai-Chi Black Belt in Krav Maga 2 Black Belts in Kobe Ju-Jitsu 7 Black Belts and Sr Master Instructor in Taekwondo 20+ years in Fitness Kickboxing 30+ years in Health & Wellness of both Children and Adults.
  • Understanding Contact Tracing License - 2020
  • Licensed Temporary Educator Certificate - 2020

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Resume Overview

School Attended

  • Nova Southeastern University
  • Nova Southeastern University

Job Titles Held:

  • Director of Operations
  • Club Manager
  • Life Skills Instructor


  • M.S
  • B.S

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