Over three years impressive success in the healthcare
sector, running company-wide operational functions and leading large scale
projects, from inception to successful completion, while making/executing sound
Passionately striving towards constant improvement -
Excellent leadership, organization, and people management abilities.
Strong presentation skills
Project management authority
Marketing and advertising
Human resources management
Profit and loss statements
Director of Operations, 01/2009 to Current UGHS Autimis Medical Billing and Coding, Inc – Houston, TX
Managed and supervised company operations on a daily basis including sales, purchases, supply, and compliance, contracting services with vendors, quality analysis, and relationship management for outsourced clients.
Directed areas with multiple functions together with directors and department leads.
Assisted CEO and Controller in planning and executing the annual budget.
Coordinated with human resources team in forming and training a cross functional department.
Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed.
the facility management staff and consultants in producing a business
plan that focused on all aspects of facility operations, including
setting priorities and job assignments.
Supervised and managed the daily activities of a clinical team consisting of 5 physicians, nurses and support staff.Assigned employee areas, scheduled staff breaks and authorized overtime.
good communication between department heads, medical staff and
governing boards by attending board meetings and synchronizing
Sets challenging cross-functional goals that support the organizational goals and strategies.
Integrated functional strategies, utilizing business expertise to reach financial and operational objectives.
Researched and developed new strategies to achieve company goals and objectives - Deployed resources to reach financial forecast and business objectives.
Developed plans for managing/retaining talent inside organization and for improving leadership strength.
Developed operational functions essential for increasing firm's productivity such as product promotion and placement - Evaluated and established standards and guideline that were to be followed by all production departments.
Monitored company policies and developed new operational procedures for firm in order to increase efficiency.
Established workflow system using Microsoft Excel to improve expense tracking.
Introduced cafeteria plan and designed bonus system to improve employee morale during downsizing.
Improved relations with and reduced turnover among mid-management and support staff.
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.
Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
Recruited, hired, trained and coached on average of 21 new employees per year.
Interpreted and communicated new or revised policies to staff.
Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs.
Developed business plan and raised $3.1M in first round of funding.
Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.
Member of Executive Management Team.
Executive Assistant, 10/2011 to Current UGHS Autimis Medical Billing and Coding, Inc – Houston, TX
Provide administrative and business support to the CEO and support other members of the executive management team.
Negotiated favorable terms and pricing agreements with vendors, caterers and other providers for service Prepare and review correspondence, reports and similar material.
Request and purchase office supplies; receive and file correspondence, records, and reports
Post payments to customer accounts; create invoices, statements and purchase orders using the QuickBooks program; in inventory, request of and scheduling training for employees; research trouble calls/work orders/invoices and communicate status to customers.
Developed and assisted a work process for the employees to follow which led to the company obtaining BBB certification and HIPAA certification.
Administered job knowledge assessments and competency testing for certification-level training.
Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.
Closely collaborated with management team to make necessary improvements and satisfy resident needs.
Drill Sergeant / Avionic Communication Repairer/Assistant Squad Leader, 01/2002 to Current United States Army
Supervised the daily operations of a squad operating on the DSC program, to include the basic reviewing military customs and courtesies, perform to standard.
Supervised the whole platoon at the time to include physical fitness and readiness test, performed drill and ceremonies for detachments.
Manages the fielding and training of Theater-unique and DA personnel data management software systems.
Analyzes, evaluates, installs, tests and monitors hardware and software; successfully upgrading 100% of our workstations, laptops, servers and printers further improving daily office work performance.
Currently holding and maintaining Top Secret clearance with SCI access.
Served as Light Communications.
Associate of Arts: Electronics, 2003 US Army - apply electronics technology to design, test and troubleshoot advanced devices and systems
Coursework in Healthcare Management
Coursework in Medical Front Office Assisting
Coursework in Healthcare Administration
Bachelor of Arts: Biblical Studies, 2005 ULC Seminary - Study of Biblical Counseling and Leadership
Master of Arts: Biblical Studies, 2009 ULC Seminary -
Bachelor of Science: Healthcare Administration, Current WGU -