director of operations resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary
Over three years impressive success in the healthcare sector, running company-wide operational functions and leading large scale projects, from inception to successful completion, while making/executing sound strategic decisions.  

Passionately striving towards constant improvement - Excellent leadership, organization, and people management abilities.
  • Budgeting proficiency
  • Strong presentation skills
  • Project management authority
  • Strategic planning
  • Customer relations
  • Multi-operations management
  • Personnel management
  • Logistics management
  • Marketing and advertising
  • Customer retention
  • Human resources management
  • Process improvement
  • Financial management
  • Profit and loss statements
  • Operations management
  • Contract negotiations
Work History
2009 to Current
Director of Operations Luther Burbank Savings Bellevue, WA,
  • Managed and supervised company operations on a daily basis including sales, purchases, supply, and compliance, contracting services with vendors, quality analysis, and relationship management for outsourced clients.
  • Directed areas with multiple functions together with directors and department leads.
  • Assisted CEO and Controller in planning and executing the annual budget.
  • Coordinated with human resources team in forming and training a cross functional department.
  • Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed.
  • Led the facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
  • Supervised and managed the daily activities of a clinical team consisting of 5 physicians, nurses and support staff.Assigned employee areas, scheduled staff breaks and authorized overtime.
  • Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.

    • Sets challenging cross-functional goals that support the organizational goals and strategies.
    • Integrated functional strategies, utilizing business expertise to reach financial and operational objectives.
    • Researched and developed new strategies to achieve company goals and objectives - Deployed resources to reach financial forecast and business objectives.
    • Developed plans for managing/retaining talent inside organization and for improving leadership strength.
    • Developed operational functions essential for increasing firm's productivity such as product promotion and placement - Evaluated and established standards and guideline that were to be followed by all production departments.
    • Monitored company policies and developed new operational procedures for firm in order to increase efficiency.
    • Established workflow system using Microsoft Excel to improve expense tracking.
    • Introduced cafeteria plan and designed bonus system to improve employee morale during downsizing.
    • Improved relations with and reduced turnover among mid-management and support staff.
    • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
    • Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.
    • Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
    • Recruited, hired, trained and coached on average of 21 new employees per year.
    • Interpreted and communicated new or revised policies to staff.
    • Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs.
    • Developed business plan and raised $3.1M in first round of funding.
    • Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.
  • Member of Executive Management Team.
09/2011 to Current
Executive Assistant Abbyson Furniture Woodland Hills, CA,
  • Provide administrative and business support to the CEO and support other members of the executive management team.
  • Negotiated favorable terms and pricing agreements with vendors, caterers and other providers for service Prepare and review correspondence, reports and similar material.
  • Request and purchase office supplies; receive and file correspondence, records, and reports

    •  Post payments to customer accounts; create invoices, statements and purchase orders using the QuickBooks program; in inventory, request of and scheduling training for employees; research trouble calls/work orders/invoices and communicate status to customers.
    • Developed and assisted a work process for the employees to follow which led to the company obtaining BBB certification and HIPAA certification.
    • Administered job knowledge assessments and competency testing for certification-level training.
    • Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.
  • Closely collaborated with management team to make necessary improvements and satisfy resident needs.
01/2002 to Current
Drill Sergeant / Avionic Communication Repairer/Assistant Squad Leader United States Army , ,
  • Supervised the daily operations of a squad operating on the DSC program, to include the basic reviewing military customs and courtesies, perform to standard.
  • Supervised the whole platoon at the time to include physical fitness and readiness test, performed drill and ceremonies for detachments.
  • Manages the fielding and training of Theater-unique and DA personnel data management software systems.
  • Analyzes, evaluates, installs, tests and monitors hardware and software; successfully upgrading 100% of our workstations, laptops, servers and printers further improving daily office work performance.
  • Currently holding and maintaining Top Secret clearance with SCI access.
  • Served as Light Communications.
Expected in 2003 to to
Associate of Arts: Electronics
US Army - ,
apply electronics technology to design, test and troubleshoot advanced devices and systems
Expected in to to
- ,
  • Coursework in Healthcare Management
  • Coursework in Medical Front Office Assisting
  • Coursework in Healthcare Administration
Expected in 2005 to to
Bachelor of Arts: Biblical Studies
ULC Seminary - ,
Study of Biblical Counseling and Leadership
Expected in 2009 to to
Master of Arts: Biblical Studies
ULC Seminary - ,
Expected in Current to to
Bachelor of Science: Healthcare Administration
WGU - ,
  • Coursework in Business Management
  • Coursework in Health Services Administration
administrative, basic, budget, hardware, Controller, Counseling, clients, data management, DSC, executive management, financial, functional, human resources, inventory, laptops, leadership, managing, access, Microsoft Excel, office, monitors, organizational, personnel, policies, pricing, printers, promotion, quality, QuickBooks, relationship management, research, sales, scheduling, servers, technician, unique, upgrading, workflow

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Resume Overview

School Attended

  • US Army
  • ULC Seminary
  • ULC Seminary
  • WGU

Job Titles Held:

  • Director of Operations
  • Executive Assistant
  • Drill Sergeant / Avionic Communication Repairer/Assistant Squad Leader


  • Associate of Arts
  • Bachelor of Arts
  • Master of Arts
  • Bachelor of Science

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