director of operations resume example with 10+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Passionate and highly motivated Sr Leader with over 27 years of experience in the Natural Gas industry and offering top-notch management and motivation, team leadership Development and problem-solving abilities. Ingenious in maximizing resources to meet challenging demands while seeking opportunities for sustainable cost reductions and savings. Analytical leader with excellent multi-tasking and communication abilities.

  • Cost Reduction strategy
  • Continuous Improvement
  • Leadership Development
  • Coaching & Mentoring
  • Motivating
  • Decision Making
  • Management Team Building
  • Budget Control
  • Performance Assessment
  • Operations Oversight
  • Department Oversight
  • Problem Anticipation and Resolution
  • Reliability enhancement
  • Asset Performance
  • Public Speaking
  • Building strong safety culture
10/2019 to 04/2022 Director of Operations Viant Medical | Brimfield, MA,
  • Directly managed team of 15 direct reports overseen 224 staff total in Managers and field operations.
  • Accountable for 4400 miles of mainline transmission pipeline and maintenance from Northern North Carolina to the Canadian border in Maine
  • 700 miles of low pressure system
  • Assets included 91 compressor stations , 118 Compressor units ,4 storage facilities with 648 storage wells , LNG facility and two joint venture partnerships (Millennium Pipeline & PNGTS system) and all regulatory aspects
  • Collaborated with team to proactively manage a $59 million annual budget within .08% annually
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Conducted Regional boundary review and restructure that yielded a reduction of over 16,000 labor hours , 5 Team leader positions to produce approximately $2.7 million in savings
  • led initiative to reduce best practice work that projected a $9.7 million savings
  • Executed 380 projects annually
  • Reduced call outs by 30% annually
  • Increased work productivity by 20%
  • Led and facilitated a Continuous improvement asset technology initiative team implementing new technologies to create better work efficiencies
  • Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings.
  • Supported community outreach initiatives by partnering with local organizations to donate over $250,000 annually
  • Fostered strong safety culture that produced exceptional safety records annually
04/2018 to 10/2019 Director of Midstream Operations Sneller Snow Systems | Grand Rapids, MI,
  • Over seen and managed 4 direct reports and 44 field employees
  • Assets included , Pipeline , interconnects , Compression and a Cryogenic facility
  • Managed a $12 million operating budget within targets
  • Assessed reports and adjusted workflows to realign with targets.
  • Implemented a work management system to generate work efficiencies that in returned produced a reduction in overtime by 40%
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Analyzed variable data for operations to determine areas for improvement, increased efficiency , potential cost savings and reduction in after hour call outs.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Fostered strong relationships with customers and suppliers by building and maintaining strong communication.
  • Motivated employees to share ideas and feedback for stronger engagement and ownership
  • Fostered a strong safety culture that produced exceptional annual results
  • Acquisition team member for the sale of the Midstream assets that was acquired for $1.2 billion
  • Presented to potential buyers
  • Led and facilitated site visits
  • Organized and Led the transition team. Completed sale in 4 months
03/2015 to 04/2018 Area Manager Jack In The Box, Inc. | Croft, NC,
  • Oversaw and managed 5 operations Team Leaders and 46 field employees
  • Assets included , 700 miles of Pipeline , 5 compressor stations and 1 storage asset with 118 wells
  • Managed a $7.1 million operating budget within targets
  • Coached and mentored leaders
  • Established annual Goals & Developments
  • Engaged or managed multiple projects in area
  • Regulatory field & records inspections
  • Implemented training initiatives to coach staff on best practices , policies and procedures
  • Conferred with technical and administrative staff to devise and implement corrective actions.
  • Coordinated preventive and predictive maintenance programs to maintain optimal equipment functionality and reduce downtime
  • Aligned procedures and protocols with changing business demands.
  • Fostered strong safety culture that produced exceptional results annually
  • Sponsored and Led regional Safety committee
  • Developed and implemented an internal leak audit program
  • Involved in public awareness
06/2011 to 03/2015 Team Leader Columbia Pipeline Group | City, STATE,
  • Overseen and managed 18 field employees
  • Managed a $5 million operating budget with a $250,000 give back annually
  • Assets included , 120 miles of Mainline pipeline , 3 compressor stations , 2 storage assets and 144 storage wells
  • Delegated daily tasks to team members to optimize group productivity.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Conducted inspections of equipment before, during and after shifts to prevent project delays and resolve issues.
  • Conferred with other supervisors to coordinate operations and activities within or between departments.
  • Utilized coaching and leadership principles to enhance internal and external team dynamics.
  • Identified and corrected a legacy team morale issue
  • Was selected by Sr Leadership to participate on various teams throughout the organization
  • Was the recipient of the first safe by choice not by chance safety award in the organization
  • Fostered a safety culture that produced exceptional safety records annually
  • Participated in all regulatory agency inspections
  • Defined appropriate metrics and measurements to drive results.
03/1995 to 06/2011 Field Operations Company Name | City, State,
  • Field operations & maintenance
  • Compressor station operator
  • Compressor unit overhauls & Maintenance
  • Pipeline maintenance & construction
  • Pipeline blow down & Purging
  • Smart Pigging
  • Dehydration & maintenance
  • Storage operations / pigging
  • Freeze removal
  • Pipe to soil reads & wire line
  • Atmospheric corrosion mitigation
  • OQ trainer
  • Heavy truck driver ( CDL class A )
  • Heavy equipment operator
  • Safety team chair
  • Structural welder
  • Hot tapping
  • Valve maintenance
  • Leak repairs (cut outs & clamps)
  • Leak detection & Line patrol
  • Community outreach programs
Education and Training
Expected in 06/2004 to to Associate Degree in Theology | Life Christian University , Philippi, WV, GPA:
Expected in 05/1987 to to High School Diploma | George Washington High School, Charleston, WV, GPA:

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Resume Overview

School Attended

  • Life Christian University
  • George Washington High School

Job Titles Held:

  • Director of Operations
  • Director of Midstream Operations
  • Area Manager
  • Team Leader
  • Field Operations


  • Associate Degree in Theology
  • High School Diploma

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