Strategic Operations Manager with 20 years of experience leading and overseeing Municipal and Commercial business activities. Strong history of devising precise and targeted business operations plans, managing multiple areas, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards and goal oriented initiatives while leading quick and efficient attainment of objectives.
Skills
Capital spending
Strategic planning and execution
Process improvements
Performance Analysis
Relationship Building
Coaching and mentoring
Human resources management
Employee scheduling
Stakeholder relations
Budget development
Scheduling
Conflict resolution
Business Development
Effective leader
Education
University of Arkansas At Little RockLittle Rock, ARExpected in 06/2000 – –Bachelor of Science:Public Administration And Services - GPA:
Work History
Luther Burbank Savings - Director of Operations Bellevue, WA, 01/2020 - Current
Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets.
Delegated assignments based on site plans, project needs and knowledge of individual team members.
Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
Prepared plans for land use, area development, and urban revitalization.
Calculated population trends to forecast future growth and strategically develop land according to needs.
Adhered to applicable local, state and federal regulations governing land use and growth.
Co-created annual budget and submitted it to city council for review and approval.
Worked alongside stakeholders to evaluate projects and determine feasibility of implementation.
Pursued learning opportunities and maintained current understanding of trends and technological advances in municipal management.
Evaluated development plans against city regulations and available data.
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets.
Developed long-term business strategy by using customer feedback to identify necessary process improvements.
Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
Analyzed various system generated reports, including award status, grades and enrollment status to verify aid eligibility.
Prioritized schedules to meet project goals and overall customer satisfaction.
Partnered with local organizations to provide specialized financial planning support to diverse populations with unique needs.
Researched issues, wrote reports and presented findings to city council.
Conducted studies to assess feasibility of renewal, development and other community plans.
Oversaw business-wide changes to modernize procedures and organization.
Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
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