director of operations resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Strategic Operations Manager with 20 years of experience leading and overseeing Municipal and Commercial business activities. Strong history of devising precise and targeted business operations plans, managing multiple areas, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards and goal oriented initiatives while leading quick and efficient attainment of objectives.

  • Capital spending
  • Strategic planning and execution
  • Process improvements
  • Performance Analysis
  • Relationship Building
  • Coaching and mentoring
  • Human resources management
  • Employee scheduling
  • Stakeholder relations
  • Budget development
  • Scheduling
  • Conflict resolution
  • Business Development
  • Effective leader
Work History
01/2020 to Current Director of Operations Luther Burbank Savings | Bellevue, WA,
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets.
  • Delegated assignments based on site plans, project needs and knowledge of individual team members.
  • Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
  • Prepared plans for land use, area development, and urban revitalization.
  • Calculated population trends to forecast future growth and strategically develop land according to needs.
  • Adhered to applicable local, state and federal regulations governing land use and growth.
  • Co-created annual budget and submitted it to city council for review and approval.
  • Worked alongside stakeholders to evaluate projects and determine feasibility of implementation.
  • Pursued learning opportunities and maintained current understanding of trends and technological advances in municipal management.
  • Evaluated development plans against city regulations and available data.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
06/2011 to 07/2013 Pre-Construction Manager Brightview Landscapes, Llc | Detroit, MI,
  • Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
  • Guided and directed third-party inspectors through project construction, commissioning and closeout.
  • Provided safety kits to all construction personnel, fully complying with job site safety protocols.
  • Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
  • Scheduled utility service providers according to project timelines.
  • Prepared corporate fiscal and business plans to help strategically direct business operations and strengthen controls.
  • Assisted in upper-level decision making by creating comprehensive financial reports and collaborating with finance and accounting departments.
  • Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
  • Developed estimates and takeoffs while drafting detailed proposals.
  • Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.
  • Maintained privacy and confidentiality of all information for existing and prospective clients to protect personal and business interests.
  • Provided accurate estimates by defining scope, timelines, potential setbacks and limitations.
09/2000 to 05/2011 Senior Project Manager Pbk Architects | Fresno, CA,
  • Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets.
  • Developed long-term business strategy by using customer feedback to identify necessary process improvements.
  • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
  • Analyzed various system generated reports, including award status, grades and enrollment status to verify aid eligibility.
  • Prioritized schedules to meet project goals and overall customer satisfaction.
  • Partnered with local organizations to provide specialized financial planning support to diverse populations with unique needs.
  • Researched issues, wrote reports and presented findings to city council.
  • Conducted studies to assess feasibility of renewal, development and other community plans.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
Expected in 06/2000 Bachelor of Science | Public Administration And Services University of Arkansas At Little Rock, Little Rock, AR GPA:

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Resume Overview

School Attended

  • University of Arkansas At Little Rock

Job Titles Held:

  • Director of Operations
  • Pre-Construction Manager
  • Senior Project Manager


  • Bachelor of Science

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