Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Emergency Medical Technician student pursuing a career in the hospital setting as a patient technician while seeking an opportunity to gain hands-on experience. Passionate about quality patient care with an outgoing and friendly demeanor along with a strong motivation for success.

  • Senior leadership support
  • Courteous demeanor
  • Problem-solving abilities
  • Adaptive team player
  • Medical recordkeeping
  • Healthcare expertise
  • Strong work ethic
  • Responsible
  • Computer skills
  • Customer service
  • Friendly, positive attitude
Director of Operations, 02/2007 - Current
Mcdonald's Medina, OH,
  • Motivated and supported field workers completing work to increase work quality and team productivity.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed office inventory and placed new supply orders.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Maintained informational resources, tracking and documenting requests for updates, certification and credentialing.
  • Addressed credentialing requests, overseeing compliance with governmental and organizational guidelines regarding tiered data access.
  • Checked applications for missing information and organized all paperwork.
  • Completed enrollments into Medicaid, Medicare and private insurance plans.
  • Processed documents and status-change requests, conducting followup assessment regarding enrollment inquiries.
  • Handled sensitive and confidential employee information with complete discretion.
  • Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
  • Processed all onboarding paperwork for new hires and rehires.
  • Processed employee status changes, keeping human resources systems and employee records up to date.
  • Prepared and posted job openings to appropriate job sites and newspapers.
  • Assessed and filtered resumes from potential job candidates to identify qualified individuals.
  • Tackled troubleshooting and problem resolution to support end-user technical issues.
  • Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
  • Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
  • Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.
  • Reconciled accounts with statements and invoices on monthly basis, investigating and resolving discrepancies to maintain records accuracy.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Improved operations by working with team members and customers to find workable solutions.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
Chiropractic Assistant, 2000 - 2007
Path Medical Port Saint Lucie, FL,
  • Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
  • Scheduled appointments for patients via phone and in person.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed.
  • Educated patients about medications, procedures and physician's instructions.
  • Kept patient rooms clean between services and removed used linens for laundering.
  • Inputted all patient data, making sure all records received appropriate updates.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
  • Assisted back office patient processes to reduce office wait times.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
Credit Manager, 1998 - 2000
Alamo Group Skowhegan, ME,
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Operated cash register, collected payments and provided accurate change.
  • Processed all sales transactions promptly to prevent delayed shipments of orders
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Conducted extensive searches for information pertaining to complex or unusual transactions and processed returns.
Education and Training
High School Diploma: , Expected in 05/1996
Gilbert High School - Gilbert, AZ,
: , Expected in
Maricopa Community Colleges - Rio Salado Community College - Tempe, AZ
  • Completed continuing education in Medical Terminology and Psychology 101
: EMT, Expected in
EMS University - Tempe, AZ,

CPR/First Aide

Fingerprint Card

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • Gilbert High School
  • Maricopa Community Colleges - Rio Salado Community College
  • EMS University

Job Titles Held:

  • Director of Operations
  • Chiropractic Assistant
  • Credit Manager


  • High School Diploma
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: