Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Emergency Medical Technician student pursuing a career in the hospital setting as a patient technician while seeking an opportunity to gain hands-on experience. Passionate about quality patient care with an outgoing and friendly demeanor along with a strong motivation for success.
Skills
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Experience
Director of Operations, 02/2007 - Current
Mcdonald's – Medina, OH,
Mcdonald's – Medina, OH,
- Motivated and supported field workers completing work to increase work quality and team productivity.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed office inventory and placed new supply orders.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Maintained informational resources, tracking and documenting requests for updates, certification and credentialing.
- Addressed credentialing requests, overseeing compliance with governmental and organizational guidelines regarding tiered data access.
- Checked applications for missing information and organized all paperwork.
- Completed enrollments into Medicaid, Medicare and private insurance plans.
- Processed documents and status-change requests, conducting followup assessment regarding enrollment inquiries.
- Handled sensitive and confidential employee information with complete discretion.
- Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
- Processed all onboarding paperwork for new hires and rehires.
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Prepared and posted job openings to appropriate job sites and newspapers.
- Assessed and filtered resumes from potential job candidates to identify qualified individuals.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
- Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.
- Reconciled accounts with statements and invoices on monthly basis, investigating and resolving discrepancies to maintain records accuracy.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Improved operations by working with team members and customers to find workable solutions.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Defined strategies and created a plan to achieve ambitious operational objectives.
Chiropractic Assistant, 2000 - 2007
Path Medical – Port Saint Lucie, FL,
Path Medical – Port Saint Lucie, FL,
- Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
- Scheduled appointments for patients via phone and in person.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed.
- Educated patients about medications, procedures and physician's instructions.
- Kept patient rooms clean between services and removed used linens for laundering.
- Inputted all patient data, making sure all records received appropriate updates.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
- Assisted back office patient processes to reduce office wait times.
- Completed and submitted clinical documentation in accordance with agency guidelines.
Credit Manager, 1998 - 2000
Alamo Group – Skowhegan, ME,
Alamo Group – Skowhegan, ME,
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Operated cash register, collected payments and provided accurate change.
- Processed all sales transactions promptly to prevent delayed shipments of orders
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Conducted extensive searches for information pertaining to complex or unusual transactions and processed returns.
Education and Training
High School Diploma: , Expected in 05/1996
Gilbert High School - Gilbert, AZ,
Gilbert High School - Gilbert, AZ,
Maricopa Community Colleges - Rio Salado Community College - Tempe, AZ
- Completed continuing education in Medical Terminology and Psychology 101
: EMT, Expected in
EMS University - Tempe, AZ,
EMS University - Tempe, AZ,
Certifications
CPR/First Aide
Fingerprint Card
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Resume Overview
School Attended
- Gilbert High School
- Maricopa Community Colleges - Rio Salado Community College
- EMS University
Job Titles Held:
- Director of Operations
- Chiropractic Assistant
- Credit Manager
Degrees
- High School Diploma
- Some College (No Degree)
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