Director of Operations Resume Example

• FEMA / Emergency Management Institute certificate
• Working on OSHA-30
• Serve as Linfield Portland Campus liaison and designated project manager for campus maintenance, renovations and improvements
• Coordinate Portland Campus facilities projects and usage, which may include prioritizing projects, overseeing facilities maintenance, effective messaging to those impacted and/or performing related activities
• Manage College facility use consistent with Linfield College policies
• Formulate schedules, programs and activities in conjunction with College staff
• Negotiate and resolve space use conflict when necessary
• Troubleshoot and resolve problems (scheduling conflicts, last minute requests, etc.)
• Organize, prioritize, assign, monitor and coordinate overall work assignments and schedules to ensure prompt facilities maintenance service delivery that minimizes impact to campus community
• Work collaboratively with staff to address issues that arise during repair and maintenance activities
• Identify acceptable approaches to resolve issues within time and budget constraints
• Manage implementation of planned maintenance programs to ensure maximum performance of College's facilities and equipment
• Track and evaluate deferred maintenance
• Provide direction, mentoring and input into evaluation of Portland Campus Operations team
• Monitor and direct ongoing job performance and conduct employee performance evaluations
• Provide appropriate coaching to employees regarding job performance per College policy
• Establish, maintain and facilitate effective working relations with Linfield students, staff, faculty, administrators, contractors, vendors and the public
• Manage Portland Campus Operations budget
• Oversee inventory and purchase supplies within established budgets
• Recommend disposal and replacement of obsolete equipment per College policy
• Collaborate with College Public Safety, Environmental Health & Safety and other departments to ensure the Portland campus is safe, in good repair, and provides an environment that is conducive to teaching and learning
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Authorized entrance papers and granted or denied entrance to building.
• Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences.
• Responded immediately in emergency situations, applying CPR and First Aid training.
• Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
• Engaged in both long and short-term project planning, from 08/19 to current, strategizing for campus renovations including all aspects of the project.
• Assisted the University in making beneficial and strategic decisions regarding space usage, classrooms, purchasing.

• Collaborate with Faculty and Staff to ensure projects are completed in a timely manner and meet designated timelines
• Oversee a variety of departments to facilitate positive communication to ensure a successful outcome
• Punctual and dependable results in all areas of job responsibilities
• Performs various administrative functions, such as creating purchase orders, purchasing of furniture for all buildings on the campus, conducting performance evaluations and facilitating weekly department meetings
• Works with the Athletic Director to resolve any last minute concerns or problems resulting in improved operations, all the while providing exceptional customer service
• Facilitates communication between departments for office moves, event setups and everyday workloads
• Orchestrates the technical components of office moves, such as technology and electrical work
• In charge of purchasing and installation of furniture for offices, residence halls and academic departments
• Manages the College Surplus program, including, coordinating disposal and/or re-purposing items
• Works closely with the other Facilities Services departments regarding repairs, fabrication and troubleshooting problems
• Named Interim Conference & Event Planning role for two years
• Served as Manager on Call
• Successfully led key projects which resulted in on time results and on budget
• Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations
• Conducted analysis to address timelines which led to more efficient work

• Worked with Faculty and Staff to understand requirements and provide exceptional service with moves and repairs
• Performed various administrative functions; office organization, mail delivery and collecting revenue for parking enforcement
• Supervised students in the process of delivering excellent customer service to faculty, staff, and students requiring assistance for parking issues and fleet reservations
• Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performances
• In charge of scheduling fleet and monthly billings to departments
• In charge of maintenance and record keeping for eight off campus houses, electrical, carpentry, changing filters, roofing, gutters, and windows
• Oversaw furniture repair, event setup, office moves, and implemented schedules for moves
• In charge of tracking tickets and meeting with the judge for fine assessments
• Effectively controlled the release of proprietary and confidential information for general client lists
• Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations
• Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review Monthly
• Successfully led key projects which resulted in remodel of departments
• Maintained compliance with DOT regulations, accurately documenting driver qualifications, permits and equipment information.
• Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
• Conducted training and change management processes to improve operations.
• Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
• Managed quality assurance program including on site evaluations, internal audits and customer surveys.
• Determined and recommended methods to address improvement opportunities.
• Oversaw transportation of shuttle busses daily by coordinating personnel and developing efficient routes and workload schedules.

Facilities Manager
• Devised, deployed and monitored processes to boost long-term business success and increase profit levels
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
• Increased trace ability by creating organizational systems for contracts.
• Managed, trained and motivated Detail technicians, Auto Body technicians and Mechanics to continuously improve knowledge and abilities in their job performance.
• Promoted positive customer experience through day-to-day supervision and management.
• Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.
• Implemented business strategies by executing flow charts and holding morning meetings on new techniques, increasing revenue and effectively targeting new markets.
• Studied latest trends to add new merchandise to product lineup to increase profits.
• Developed and maintained relationships with sales managers and suppliers through monthly meetings regarding new products and services, resulting in increased revenue and stronger customer satisfaction.
• Developed and rolled out new policies designed to increase productivity and reduce overall expenses.
• Coordinated monthly leadership workshops to educate team members on best practices to optimize productivity.
• Assisted with marketing strategies and advertising initiatives to promote visibility.
• Trained, coached and mentored staff to ensure smooth adoption of new product and techniques to our program.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Cultivated and strengthened lasting client relationships using constant communication and involving them in monthly meetings to discuss improvements.
• Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
• Built loyal account base and long-term business relationships with dealer and insurance accounts.
• Appraised inventory levels every week and ordered new merchandise to keep quantities accordingly stocked.
• Directed successful turnaround, eliminating extended wait time for our customers.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness with weekly training.
• Interacted in positive manner with employees, contracted accounts and customers to build connections and nurture relationships.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Expanded working space by building additional bays to increase volume and profits.