director of operations resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Multi-talented Operations Director with 20+ years of higher education experience in Facilities maintenance, Operations and Capital Planning. Consistently recognized for success in planning and operational improvements. Experience in policy development and staff management procedures, positively affecting overall morale and productivity. Exceptional reputation for resolving problems, improving customer satisfaction, and managing overall operational improvements while building a strong team.

Work History
Director of Capital Planning Development/Operations Manager, 01/2021 - Current
Memorial Hermann Houston, TX,
  • Collaborates with product specialists to understand requirements and align business processes to product features and capabilities.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Strategically managed resources, milestones and budgets, saving $50,000 in expenses.
  • Delegated Work orders daily tasks to employees, streamlining daily progress and efficiency.
  • Reported issues to higher management with great detail.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Developed and rolled out new policies designed to bolster productivity and reduce overall Operations costs.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Maintained cleanliness and organization of Operations workspace, working closely with employees to systemize tasks.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Managed daily operations of PM program, organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Negotiated, prioritized Capital Projects with CFO.
Director of Operations, 08/2019 - 01/2021
Linfield College City, STATE,
  • FEMA / Emergency Management Institute certificate
  • Working on OSHA-30
  • Serve as Linfield Portland Campus liaison and designated project manager for campus maintenance, renovations and improvements
  • Coordinate Portland Campus facilities projects and usage, which may include prioritizing projects, overseeing facilities maintenance, effective messaging to those impacted and/or performing related activities
  • Manage College facility use consistent with Linfield College policies
  • Formulate schedules, programs and activities in conjunction with College staff
  • Negotiate and resolve space use conflict when necessary
  • Troubleshoot and resolve problems (scheduling conflicts, last minute requests, etc.)
  • Organize, prioritize, assign, monitor and coordinate overall work assignments and schedules to ensure prompt facilities maintenance service delivery that minimizes impact to campus community
  • Work collaboratively with staff to address issues that arise during repair and maintenance activities
  • Identify acceptable approaches to resolve issues within time and budget constraints
  • Manage implementation of planned maintenance programs to ensure maximum performance of College's facilities and equipment
  • Track and evaluate deferred maintenance
  • Provide direction, mentoring and input into evaluation of Portland Campus Operations team
  • Monitor and direct ongoing job performance and conduct employee performance evaluations
  • Provide appropriate coaching to employees regarding job performance per College policy
  • Establish, maintain and facilitate effective working relations with Linfield students, staff, faculty, administrators, contractors, vendors and the public
  • Manage Portland Campus Operations budget
  • Oversee inventory and purchase supplies within established budgets
  • Recommend disposal and replacement of obsolete equipment per College policy
  • Collaborate with College Public Safety, Environmental Health & Safety and other departments to ensure the Portland campus is safe, in good repair, and provides an environment that is conducive to teaching and learning
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Authorized entrance papers and granted or denied entrance to building.
  • Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences.
  • Responded immediately in emergency situations, applying CPR and First Aid training.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Engaged in both long and short-term project planning, from 08/19 to current, strategizing for campus renovations including all aspects of the project.
  • Assisted the University in making beneficial and strategic decisions regarding space usage, classrooms, purchasing.
Properties supervisor , 10/2007 - 08/2019
Lewis And Clark College City, STATE,
  • Collaborate with Faculty and Staff to ensure projects are completed in a timely manner and meet designated timelines
  • Oversee a variety of departments to facilitate positive communication to ensure a successful outcome
  • Punctual and dependable results in all areas of job responsibilities
  • Performs various administrative functions, such as creating purchase orders, purchasing of furniture for all buildings on the campus, conducting performance evaluations and facilitating weekly department meetings
  • Works with the Athletic Director to resolve any last minute concerns or problems resulting in improved operations, all the while providing exceptional customer service
  • Facilitates communication between departments for office moves, event setups and everyday workloads
  • Orchestrates the technical components of office moves, such as technology and electrical work
  • In charge of purchasing and installation of furniture for offices, residence halls and academic departments
  • Manages the College Surplus program, including, coordinating disposal and/or re-purposing items
  • Works closely with the other Facilities Services departments regarding repairs, fabrication and troubleshooting problems
  • Named Interim Conference & Event Planning role for two years
  • Served as Manager on Call
  • Successfully led key projects which resulted in on time results and on budget
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations
  • Conducted analysis to address timelines which led to more efficient work
Adams Auto Restoration City, STATE,
  • Worked with Faculty and Staff to understand requirements and provide exceptional service with moves and repairs
  • Performed various administrative functions; office organization, mail delivery and collecting revenue for parking enforcement
  • Supervised students in the process of delivering excellent customer service to faculty, staff, and students requiring assistance for parking issues and fleet reservations
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performances
  • In charge of scheduling fleet and monthly billings to departments
  • In charge of maintenance and record keeping for eight off campus houses, electrical, carpentry, changing filters, roofing, gutters, and windows
  • Oversaw furniture repair, event setup, office moves, and implemented schedules for moves
  • In charge of tracking tickets and meeting with the judge for fine assessments
  • Effectively controlled the release of proprietary and confidential information for general client lists
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review Monthly
  • Successfully led key projects which resulted in remodel of departments
  • Maintained compliance with DOT regulations, accurately documenting driver qualifications, permits and equipment information.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Conducted training and change management processes to improve operations.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Determined and recommended methods to address improvement opportunities.
  • Oversaw transportation of shuttle busses daily by coordinating personnel and developing efficient routes and workload schedules.
Business Owner/Operator, 01/1992 - 02/2004
Company Name City, State,

Facilities Manager
• Devised, deployed and monitored processes to boost long-term business success and increase profit levels
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
• Increased trace ability by creating organizational systems for contracts.
• Managed, trained and motivated Detail technicians, Auto Body technicians and Mechanics to continuously improve knowledge and abilities in their job performance.
• Promoted positive customer experience through day-to-day supervision and management.
• Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.
• Implemented business strategies by executing flow charts and holding morning meetings on new techniques, increasing revenue and effectively targeting new markets.
• Studied latest trends to add new merchandise to product lineup to increase profits.
• Developed and maintained relationships with sales managers and suppliers through monthly meetings regarding new products and services, resulting in increased revenue and stronger customer satisfaction.
• Developed and rolled out new policies designed to increase productivity and reduce overall expenses.
• Coordinated monthly leadership workshops to educate team members on best practices to optimize productivity.
• Assisted with marketing strategies and advertising initiatives to promote visibility.
• Trained, coached and mentored staff to ensure smooth adoption of new product and techniques to our program.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Cultivated and strengthened lasting client relationships using constant communication and involving them in monthly meetings to discuss improvements.
• Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
• Built loyal account base and long-term business relationships with dealer and insurance accounts.
• Appraised inventory levels every week and ordered new merchandise to keep quantities accordingly stocked.
• Directed successful turnaround, eliminating extended wait time for our customers.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness with weekly training.
• Interacted in positive manner with employees, contracted accounts and customers to build connections and nurture relationships.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Expanded working space by building additional bays to increase volume and profits.

    • Exceptional customer service
    • Ability to organize and manage multiple projects from planning to closeout with evidence of completion within established budget and timeline's
    • Ability to accomplish working through formal and informal channels with diplomacy and tactfulness
    • Demonstrates high level of confidence in making strategic decision, exercising sound judgment and utilizing innovative and creative problem solving skills
    • Building a strong team
    • Project management
    • Troubleshooting
    • Collaborative planning with multiple departments
    • Budgeting
    • Creative problem solving, Supervisory experience
    • Facilities management
    • Predictive / preventative maintenance
    • Purchasing
High School Diploma: , Expected in 1980
Forest Grove High School - Forest Grove, Or,
Status -
: Fishery Science, Expected in
Attended Oregon State University - Corvallis, Or,
Status -

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Resume Overview

School Attended

  • Forest Grove High School
  • Attended Oregon State University

Job Titles Held:

  • Director of Capital Planning Development/Operations Manager
  • Director of Operations
  • Properties supervisor
  • Business Owner/Operator


  • High School Diploma

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