director of operations resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Results-focused manufacturing professional with strength in Materials and Operations Management. Proactive leader with strengths in communication and collaboration. Proficient in leveraging multi-manufacturing strategies incorporating ERP planning systems and Lean Manufacturing principles to promote speed to customers resulting in growth and increased profitability. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Experienced in leadership roles
  • Experienced in master production planning & scheduling
  • Lean manufacturing methods
  • Managing production teams
  • Stamping, Fabrication, Machining, Paint and Assembly processes
  • Production line organization
  • ERP Systems
  • MS Office Tools
Director of Operations, 02/2015 - 02/2020
Memorial Hermann Houston, TX,
  • Directed operations of leading manufacturer of industrial hose, cord and cable reels. Reduced average lead-time from 4 days to 3 days while Increasing on-time delivery from 87% to 97%
  • Enhanced production and planning methods through material and capacity planning while utilizing lean manufacturing techniques.
  • Oversee activities transforming assembly cell design to facilitate single piece flow
  • Implemented Kanban pull systems from warehouse to assembly to upstream processes
  • Improved employee motivation to maximize team productivity.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Analyzed daily reports to assess performance and make proactive adjustments.
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Led and supported safety program reducing recordable accidents from 22 in 2014 to 6 in 2019
Materials Manager, 05/2001 - 01/2015
Generac Power System, Inc Eagle, WI,
  • Managed yearly materials budget in excess of $20M covering direct and indirect materials.
  • Located and vetted vendors, established good relationships and negotiated contracts.
  • Led cross-functional meetings to build team cohesiveness and coordinate cost savings and containment initiatives.
  • Maintained appropriate inventory levels through defined method of calculating appropriate safety stock levels and reducing supplier lead-time to meet corporate objectives.
  • Established China supplier network leading to establishing Reelcraft China Operations as a sourcing strategy reducing costs by 30% -50% over a $4M spend in direct materials.
  • Led team in moving Large Frame product line from Reelcraft Mississauga, Canada operation to Columbia City facility establishing domestic supplier base, incorporating over 5000 manufactured and purchased components into ERP system.
  • Developed reporting methodology to facilitate executing schedule for Large Frame product resulting in improving on-time delivery to customer from 30% to >80% over 6-month period.
  • Collaborated with SKF Group Purchasing identifying synergies and consolidating suppliers to reduce overall Reelcraft costs by $300k.
  • Managed Inventory Control Team establishing ABC Cycle Counting schedule to improve inventory accuracy and satisfy external financial audit requirements.
  • Managed Scheduling Team to ensure attainable schedules were established and customer demand met.
Master Scheduler, 02/1998 - 05/2001
Xylem Inc. Atlanta, GA,
  • Led cross-functional team to deploy Master Production Planning module in ERP system. Resulted in reducing lead-time from 10 days to 5 days within 6-month period deploying ATO manufacturing strategy.
  • Deployed MTS manufacturing strategy launching same day next day delivery for top selling sku's.
  • Created and developed the Master Production Schedule.
  • Created and maintained Planning Bills of Materials to drive forecast requirements.
  • Developed, deployed, and facilitated monthly S&OP meeting with cross-functional department involvement.
  • Documented, measured, and reported monthly demand plan, production plan, and inventory plan.
  • Created and developed tool to establish needed manpower based on a 6-month rolling production plan derived off forecast demand
  • Primary liaison between sales/customer service and the production floor to ensure customer satisfaction with delivery expectations.
  • Developed escalation process to manage customer delivery requirements.
Various Production Roles, 05/1989 - 02/1998
Reelcraft Industries Inc. City, STATE,
  • Intimately involved in all facets of fully integrated manufacturing facility
  • Production Planner
  • Fabrication Supervisor
  • Paint Supervisor
  • Assembly Supervisor
  • Fabricator
  • Powder Coat Painter
  • Assembler
Education and Training
: Business Administration And Management , Expected in
Indiana Institute of Technology - Fort Wayne, IN
Status -
: Double Major Industrial Arts, Expected in
Columbia City High School - Columbia City, IN
Status -

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Resume Overview

School Attended

  • Indiana Institute of Technology
  • Columbia City High School

Job Titles Held:

  • Director of Operations
  • Materials Manager
  • Master Scheduler
  • Various Production Roles


  • Some College (No Degree)

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