director of nursing services resume example with 12 years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Patient-focused Director of Nursing offering 5-year background driving quality improvements and coaching nursing staff to reach full potential. Strong organizational, communication and multitasking abilities. Expertise in managing medical records, evaluating staff performance and developing continued care plans. Strategic DON recognized for reducing nursing staff turnover rate less than 10% through leadership by example. Coordinates 180 -person staff, develops and delivers training materials on infection control and medication administration.. Kind and personable professional with 47 years of experience in healthcare industry.
Skills
Information Systems Development
Data Analysis
Employee Work Scheduling
Operating Plans Development
Employee Supervision
Employee Performance Evaluations
In-service Programs
Verbal and Written Communication
Process Implementation
Risk Management
Policy and Program Development
Critical Thinking
Patient Care Assessment
Medicare Compliance
Quality Assurance Controls
Risk Mitigation
Clinical Staff Management
Work History
Director of Nursing Services, 2016 to Current Presbyterian Retirement Communities – Bellevue, WA,
Collaborated with staff, management and external groups to coordinate patient care.
Established new policies and updated existing policies to improve standard of care for patients.
Evaluated work performance of 180 nursing personnel to determine wage increases and implement discipline.
Recruited and developed over 200 quality individuals to develop accountable top quality staff.
Participated in management team meetings to discuss resident status, census changes and resident complaints or concerns.
Planned and assigned workload to 180-person nursing staff to direct patient care.
Performed rounds to observe care and interview staff, residents and families.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Communicated with patients, ensuring that medical information was kept private.
Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
Asisstant Director of Nursing, 12/2009 to 05/2021 Life Care Centers Of America – Hixson, TN,
Established new policies and updated existing policies to improve standard of care for patients.
Collaborated with staff, management and external groups to coordinate patient care.
Planned and assigned workload to 200-person nursing staff to direct patient care.
Evaluated work performance of 200 nursing personnel to determine wage increases and implement discipline.
Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Discussed medical histories with patients in effort to provide most effective medical advice.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Offered patients and patrons information on various immunizations including flu, DTaP and HPV vaccines.
Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Nurse Unit Manager, 08/201 to 12/201 Riverview Nursing And Rehab Center – City, STATE,
Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
Assisted in development and implementation of policies, procedures and regulations for unit operations.
Coordinated nursing with other services to promote continuity of total regimen of care.
Promoted patient independence by establishing patient care goals and taught and counseled patients, friends, and family about medications and self-care skills.
Met with nursing staff and support personnel to plan services, programs and activities.
Maintained adequate stock of medications, supplies and equipment to meet patient needs.
Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Reviewed and evaluated test results to suggest care and treatment options.
Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Communicated with patients, ensuring that medical information was kept private.
Offered patients and patrons information on various immunizations including flu, DTaP and HPV vaccines.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Offered friendly and efficient service to all customers, handled challenging situations with ease
Worked flexible hours; night, weekend, and holiday shifts
Led projects and analyzed data to identify opportunities for improvement
Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion
Used coordination and planning skills to achieve results according to schedule
Managed team of 200 employees, overseeing hiring, training, and professional growth of employees
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Managed 25 nurses and nursing activities in a 38 bed unit by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
Engaged and participated in consults, patient care plan development and patient monitoring
Education
Associate of Arts: Nursing Science, Expected in 06/1972 to Essex Community Colle - Baltimore, MD, GPA:
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