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director of nursing services resume example with 13+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Highly skilled and enthusiastic professional with more than 28 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Hardworking and passionate jobseeker with strong organizational skills eager to secure entry-level Emergency Room Nurse position in any environment. Ready to help team achieve company goals.

Skills
  • Employee Recruitment and Hiring
  • Financial Reporting Coordination
  • Employee Performance Evaluations
  • Decision Making
  • Time Management
  • Process Implementation
  • Critical Thinking
  • Employee Training Program
  • Epic Systems
  • Risk Management
  • Emergency Readiness
  • HIPAA Guidelines
  • Health Information Systems
Work History
07/2018 to 11/2020 Director of Nursing Services Capital Health Services - The Oaks Of West Kettering | Dayton, OH,
  • Collaborated with staff, management and external groups to coordinate patient care.
  • Established new policies and updated existing policies to improve standard of care for patients.
  • Identified department issues to recommend corrective actions.
  • Recruited and developed over 70 quality individuals to develop accountable top quality staff.
  • Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
  • Evaluated work performance of 70 nursing personnel to determine wage increases and implement discipline.
  • Evaluated work performance of 15 nursing personnel to determine wage increases and implement discipline.
  • Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
  • Performed rounds to observe care and interview staff, residents and families.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Introduced and implemented new testing and interpretation procedures to maintain standards of care and meet quality assurance benchmarks.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Collaborated with national and international organizations to leverage industry connections.
  • Conducted literature and coding reviews to adhere to state and federal standards.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Reviewed and evaluated test results to suggest care and treatment options.
  • Developed policies and procedures for effective pharmacy management.
07/2015 to 10/2018 Director of Nursing Administration Common Spirit | Henderson, NV,
  • Established new policies and updated existing policies to improve standard of care for patients.
  • Collaborated with staff, management and external groups to coordinate patient care.
  • Performed rounds to observe care and interview staff, residents and families.
  • Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
  • Recruited and developed over 60 quality individuals to develop accountable top quality staff.
  • Participated in daily management team meetings to discuss resident status, census changes and resident complaints or concerns.
  • Planned and assigned workload to 60-person nursing staff to direct patient care.
  • Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
  • Used Meditech/Excell to maintain department budgets and record expenses.
  • Identified department issues to recommend corrective actions.
  • Devised and introduced initiatives and projects to maintain or improve existing facilities, allowing for maximization of capital component of Medicaid's per diem rate.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Direct day-to-day administrative and operational functions for 140-bed facility, providing guidance and leadership to over 60 employees across more than 3 departments.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Collaborated with national and international organizations to leverage industry connections.
02/2013 to 05/2017 Emergency Room Registered Nurse Mlk Community Hospital | Compton, CA,
  • Administered different therapies and medications in line with physician orders and treatment plan.
  • Educated patients and answered questions about health condition, prognosis and treatment.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Answered codes quickly and orchestrated efficient, skilled medical care.
  • Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds and thoracic trauma.
  • Collaborated with law enforcement on criminal cases by quickly reporting injuries and collecting needed evidence.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Adhered to strict safety measures by carefully determining proper dosages before administering medications.
  • Strengthened training and nursing knowledge by taking part in continuing education programs and [Type] workshops.
11/2005 to 07/2011 Emergency Room Registered Nurse Mlk Community Hospital | Los Angeles, CA,
  • Administered different therapies and medications in line with physician orders and treatment plan.
  • Educated patients and answered questions about health condition, prognosis and treatment.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds and thoracic trauma.
  • Collaborated with law enforcement on criminal cases by quickly reporting injuries and collecting needed evidence.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Education
Expected in to to No Degree | Licensed Practical Nurse Oswego County BOCES, Mexico, NY, GPA:
Expected in 08/2013 to to Bachelor of Science | Nursing University of South Florida, Tampa, FL GPA:
Expected in 08/2013 to to Master of Science | Family Nurse Practitioner University of South Florida, Tampa, FL GPA:
Expected in 05/1996 to to Associate of Science | Nursing Cayuga County Community College, Auburn, NY GPA:
Expected in 06/1988 to to High School Diploma | G. Ray Bodley High School, Fulton, NY, GPA:
Additional Information

I love the rush and the calming of the E.R. I have always had a love for and a passion with the Emergency Room Life as well as the emergent rush and then calming of the storm post most situations that rise up and then are quickly reversed. I have my BLS, ACLS, and PALS certifications and they will all be renewed with in the next week. I am willing to take any other certification needed depending on the state that i choose to travel too. I look forward to working with your staffing crew and being a member of your company. I feel i will definitely be an asset to your company.

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Resume Overview

School Attended

  • Oswego County BOCES
  • University of South Florida
  • University of South Florida
  • Cayuga County Community College
  • G. Ray Bodley High School

Job Titles Held:

  • Director of Nursing Services
  • Director of Nursing Administration
  • Emergency Room Registered Nurse
  • Emergency Room Registered Nurse

Degrees

  • No Degree
  • Bachelor of Science
  • Master of Science
  • Associate of Science
  • High School Diploma

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