Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Accomplished and driven detail-oriented Registered Nurse with extensive Health Service Administration expertise combined with effective leadership and clinical oversight skills, working within a diverse patient population. Effective collaborator to maintain employee efficiency, accuracy and quality of services being delivered. Well-versed developing and improving program policies and procedures, while adhering to budget guidelines and controlling quality.

  • Transformative Leadership and Management
  • Analysis of process outcomes
  • Operational policy planning and development
  • Healthcare delivery systems management
  • Employee retention strategies
  • Regulatory requirements
  • Quality control performance metrics
  • Workflow management
  • Monitoring expenditures
  • Staffing patterns
  • Compliance testing knowledge
  • Process improvement
  • Budget analysis
  • Peer Reviews
  • Facility oversight
  • Staff supervision
  • Accreditation coordination
  • Recruiting and Hiring
  • Multidisciplinary team collaboration
09/2019 to Current
Registered Nurse Independent Consultant Corecivic Lecanto, FL,
  • Conducted research into related medical issues and care standards.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.
  • Participated in continuing education programs along with NCCHC and ACA standards for correctional healthcare.
  • Evaluated appropriate steps for patient treatment following careful review of healthcare medical regimen along with staffing matrix.
  • Enforced organization policies and exercised non-biased judgment while leading nursing staff in fiscally sound patient care, recordkeeping and professional communication.
  • Addressed unit staff concerns, including staffing ratios, resource management, allocation of responsibilities and optimized workload management.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Achieved cost-savings by developing functional solutions to nursing shortages and utilizing resources available to streamline processes and reduce the percentage of problems that may occur.
  • Created agendas and communication materials for team meetings.
  • Improved operations by working with team members and customers to find workable solutions.
  • Performed site evaluations, customer surveys and team audits.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
02/2017 to 09/2019
Health Services Administrator Cedarbrook Senior Living Management Troy, MI,
  • Direct operational oversight and leadership for an average daily population of 2,500 patients of two correctional facilities, and a 128.8 FTE healthcare contract for 166 personnel.
  • Operational oversight; Medical Department, Mental Health Department, Nursing Department and Pharmacy to identify trends, and analyzing delivery of patient care and related costs to optimize site processes and reduce operational spending.
  • Reduced operating costs by 21% in 60 days, by combining positions, reducing the cost of utilizing agency/locum personal payroll expenditures, and strategic utilization of existing resources.
  • Provided ongoing analysis of revenue and expenses for multiple departments, and carried out solutions for compliance of expenditures.
  • Collaboratively work with Medical Director, Director of Nursing, Mental Health Director, and Chief Psychiatrist to establish objectives and goals for high acuity patients and their care.
  • Maintained logs and spreadsheets to accurately track finances, progress of work performances, and employee hours.
  • Established and monitored contracts that were related to the strategic mission of the healthcare system.
  • Build key partnerships with community leaders to streamline patient care continuity upon release.
  • Ensure on-going continuing education, credentialing, and licensure requirements were in compliance according to site policies and state and federal guidelines.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Prepare monthly compliance reports to identify variances and recommend modifications to minimize risk and improve processes and outcomes.
02/2014 to 04/2017
Director of Nursing Armor Correctional Health Services City, STATE,
  • Direct oversight of nursing operations; 36 nursing staff, 5 Medical Assistants, Infection control RN, Pharmacy Nurse and Educator.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Establish training materials to improve continuing education and training of new healthcare staff.
  • Investigate patient grievances and process responses for resolution.
  • Developed weekly reports to reflect current vacancies and staffing needs.
  • Provide necessary employee counseling and coaching as it relates to facilities policies and procedures.
  • Coordinated monthly all staff meetings covering; current quality assurance data and processes to improve, safety, mental health education, security communications, and administrative compliance.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Responded to patient emergencies and needs-assessment requests to identify course of treatment.
  • Fostered relationships with patients, medical team, mental health team to achieve individual care plan targets.
  • Implement incentive programs to improve morale, increase staff retention, and improve healthcare delivery.
  • Reduced overtime of nursing staff by 12%, increasing productivity and generating positive reflection on management.
  • Reviewed incident reports within establishment, state, and federal guidelines, for accuracy and proper notification to family, physicians and other agencies as required by regulations.
  • Assessed competency of clinical staff to promote quality, continuity and safety.
  • Administered executive supervision, exercising independent judgment to select proper course of action in policies and procedures.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Educated pharmacy assistants on medication assistance, ordering and insurance issues.
  • Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
  • Participated in Vivitrol meetings with department heads to discuss census admissions into the program, and continuity of care expectations upon release.
Education and Training
Expected in 01/2015
Bachelor of Science:
Western Governors University - Salt Lake City, UT
  • 3.8 GPA
  • Provost Honor List
Expected in 05/2013
Associate of Applied Science:
Milwaukee Area Technical College - Milwaukee, WI
  • Legal Nurse Consulting / Current - Vickie Milazzo Institute 2019-2020
  • Basic Life Support (BLS) Certification (2018-2020)
  • Current CCHP certification - Certified Correctional Healthcare Professional 2015
  • Registered Nurse in State of Wisconsin 2013

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School Attended

  • Western Governors University
  • Milwaukee Area Technical College

Job Titles Held:

  • Registered Nurse Independent Consultant
  • Health Services Administrator
  • Director of Nursing


  • Bachelor of Science
  • Associate of Applied Science

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