director of nursing resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Patient-focused offering 0ver fifteen-year background driving quality improvements and coaching nursing staff to reach full potential. Strong organizational, communication and multitasking abilities. Expertise in managing medical records, evaluating staff performance and developing continued care plans. Highly skilled and enthusiastic professional with more than 15 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in Texas Healthcare Administrator with proven ability to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

  • Multidisciplinary team collaboration
  • Recruiting and Hiring
  • Accreditation coordination
  • Shift Scheduling
  • Case Management
  • Regulatory Compliance
  • Budget Management
  • Behavioral Health
  • Long-term Care
  • Capital Budget Management
  • Clinical System Monitoring
  • Staff Evaluation
  • Quality Improvement
  • Mass Casualty Incident Planning
  • Professional Development
  • Medication dispensing
  • Project oversight
  • Training and development
  • Training and mentoring
  • Loss prevention management
  • Staff Management
  • Hiring and recruitment
  • Drug utilization review
  • Inventory and restocking
  • Relationship building and retention
  • Occupancy strategies
  • Patient education and counseling
  • Seasoned in medical clinical procedures
  • Therapy programs
  • Profit improvements
Work History
03/2007 to Current
Director of Nursing Community Health System Gadsden, AL,
  • Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
  • Collaborated with staff, management and external groups to coordinate patient care.
  • Participated in management team meetings to discuss resident status, census changes and resident complaints or concerns.
  • Identified department issues to recommend corrective actions, including State and Federal department issues.
  • Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
  • Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
  • Performed rounds/ supervisory visits to observe care and interview staff, residents and families.
  • Established new policies and updated existing policies to improve standard of care for patients.
  • Planned and assigned workload to 100-person nursing staff to direct patient care.
  • Recruited and developed over 100 quality individuals to develop accountable top quality staff.
  • Used Kinser network to maintain department budgets and record expenses.
  • Evaluated work performance of 100 nursing personnel to determine wage increases and implement discipline.
05/2005 to 03/2007
Registered Nurse Holy Redeemer Health System Toms River, NJ,
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
  • Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
  • Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Decreased and prevented lapses in licensure by closely tracking nursing qualifications and credentials and sending out reminders to nursing staff.
  • Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
  • Participated in education activities, including evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Promoted professional development opportunities to encourage nurses to pursue continuous training.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Observed and reported patient condition, progress and medication side effects to accurately document updates.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Provided direct patient care, stabilized patients and determined next course of action.
  • Motivated nursing staff to pursue advanced training and collaborated with unit leaders to identify skill needs.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Addressed disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability.
  • Collaborated with interdisciplinary healthcare personnel to meet patients' personal, physical, psychological and cognitive needs.
  • Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
  • Implemented interventions, including medication and IV administration, catheter insertion and airway management.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Performed triage on all incoming patients and determined severity of injuries and illnesses.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Fostered improvement in all operational facets, including staff development, personnel training and standards of patient care.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Diagnosed and treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia.
  • Administered comprehensive dialysis treatment to wide range of patients, including indigent and low-income patient populations.
  • Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care.
  • Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
  • Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
  • Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
  • Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
  • Managed quality care for patients with varied conditions, including heart failure, end-stage renal disease and coronary artery disease.
  • Provided complete care to home health patients, including physical assessments, medication and chronic disease management.
  • Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
  • Delivered proper care to victims of domestic violence at urgent care clinic.
  • Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Documented patient information obtained from interviews concerning symptoms, medications and prior treatment.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Managed care for post-operative patients from initial recovery through discharge.
  • Changed out tracheostomies, gastrostomy buttons and catheters regularly to prevent infection or other problems.
06/1999 to 01/2005
Certified Wound Care Nurse Corizon Health Hanover, MD,
  • Educated family members and caregivers on patient care instructions.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Expected in 01/1999 to to
Associate of Science: Nursing
Lee College - Baytown, TX
Expected in 04/2015 to to
Bachelor of Science: Nursing
Grand Canyon University - Phoenix, AZ
Expected in 05/2017 to to
MBA: Business Administration And Management
Texas A&M Health Science Center - College Station, TX

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Resume Overview

School Attended

  • Lee College
  • Grand Canyon University
  • Texas A&M Health Science Center

Job Titles Held:

  • Director of Nursing
  • Registered Nurse
  • Certified Wound Care Nurse


  • Associate of Science
  • Bachelor of Science
  • MBA

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