Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume nursing practices by providing exceptional customer service.
Skills
Infection Control
Case Management
HIPAA Compliance
Dementia Knowledge
Patient Care
Work History
09/2015 to CurrentDirector of NursingSt Therese Home Of New Hope | Robbinsdale, MN,
Recruited and developed over 36 quality individuals to develop accountable top quality staff.
Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
Planned and assigned workload to 6 4 nurses-100 direct support staff person nursing staff to direct patient care.
Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
Participated in management team meetings to discuss resident status, census changes and resident complaints or concerns.
Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
Established new policies and updated existing policies to improve standard of care for patients.
Collaborated with staff, management and external groups to coordinate patient care.
Performed rounds to observe care and interview staff, residents and families.
Discussed medical histories with patients in effort to provide most effective medical advice.
Ordered all pharmacy supplies and kept check on inventory levels.
Increased patient satisfaction scores by 100% within assigned quarters.
Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
Offered patients and patrons information on various immunizations including flu, DTaP and HPV vaccines.
Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Communicated with patients, ensuring that medical information was kept private.
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Participated in effective management team meetings to discuss resident status, census changes and resident complaints or concerns.
Identified department issues to recommend corrective actions, including nurses and direct support professionals department issues.
Evaluated work performance of assigned nursing personnel to determine wage increases and implement discipline.
Recruited and developed over 36 quality individuals to develop accountable top quality staff.
Recruited and developed over 36 quality individuals to develop accountable top quality staff.
Used Microsoft to maintain department budgets and record expenses.
Planned and assigned workload to persons, nursing staff to direct patient care.
01/2019 to 07/2020Home Health Registered NurseBayada Home Health Care | Morrisville, NC,
Trained, guided, supported and supervised home health aide care providers.
Cleaned wounds and checked vital signs, carefully recording all details in patient records.
Provided complete care to home health patients, including physical assessments, medication and chronic disease management.
Informed physicians of any changes to patients' health or concerns observed during home visits.
Educated patients on use and benefits of equipment such as home blood pressure cuffs and glucose meters.
Assessed patients' health conditions and asked appropriate questions to better understand current feelings.
Traveled to patients' homes on daily basis to assess health conditions and provide superior level of nursing care.
Incorporated therapeutic, rehabilitative and nursing goals into detailed, individualized care plans based on diagnoses.
Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit to achieve optimal outcomes.
Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care.
Provided skilled, timely and level-headed emergency response to critically-ill patients.
Observed and reported patient condition, progress and medication side effects to accurately document updates.
Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
Educated patients and answered questions about health condition, prognosis and treatment.
Managed patients recovering from medical or surgical procedures, including facilitating wound care, ostomy care, pressure ulcer prevention and pain management.
Provided direct patient care, stabilized patients and determined next course of action.
Contacted the team immediately when issues arose with at-home patients in effort to find effective resolutions.
Contacted the team immediately when issues arose with at-home patients in effort to find effective resolutions.
Contacted Nursing Director and Nursing Supervisor immediately when issues arose with at-home patients in effort to find effective resolutions.
06/2011 to 08/2018Nursing SupervisorHca | Cantonment, FL,
Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals, including physicians, case managers and social workers.
Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors.
Vaccinated patients to protect individuals from measles, pneumonia, influenza and other illnesses of concern.
Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
Supported patient needs by researching and recommending various types of individualized care plans.
Provided direct nursing care to patients when personnel was short-staffed.
Followed all HIPAA rules and regulations regarding patient confidentiality.
Maintained strong commitment to patient care through dedicated case management and treatment delivery.
Updated patient charts using Microsoft words, Excel with data such as medications to keep records current and support accurate treatments.
Investigated and reported all incidents per hospital policies.
Educated patients and families on treatment procedures and answered questions for thorough home care plans.
Answered questions and addressed concerns from employees within assigned time frame via email, phone and in person.
Supervised staff of 4 registered nurses, 2 licensed practical nurses and 2 certified nursing assistants.
Updated patient charts using Microsoft with data such as medications to keep records current and support accurate treatments.
Answered questions and addressed concerns from employees within assigned time frame via email, phone and in person.
05/2006 to 11/2009Direct Support ProfessionalRes-Care, Inc. | Kent, WA,
Promoted health and wellness in psychiatric patients by providing caring emotional support and encouragement.
Assisted patients with adjusting to hospital procedures and helped each thrive in highly structured settings.
Updated patient files with current information about vitals, behaviors and other data relevant to Nursing treatment planning.
Maintained clean, safe and well-organized patient environment.
Administered medication as directed by physician.
Completed entries in log books, journals and care plans to document accurately report patient progress.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Supervised daily activities and provided assistance when needed.
Assisted disabled clients in any way necessary to facilitate independence and well-being.
Ensured safety and well-being of each patient in alignment with care plan.
Developed rapport to create safe and trusting environment for care.
Consulted with different healthcare disciplines to offer important mental health support to patients.
Consulted with different healthcare disciplines to offer important mental health support to patients.
Worked with patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
Education
Expected in 05/2010Associate of Science | NursingAnne Arundel Community College, Arnold, MDGPA:
Majored in psychiatric Nursing
Expected in 06/1999Associate of Science | General NursingSchool of Nursing, Ebony, Nigeria, GPA:
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