Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Patient-focused Director of Nursing offering 8-year background driving quality improvements and coaching nursing staff to reach full potential. Strong organizational, communication and multitasking abilities. Expertise in managing medical records, evaluating staff performance and developing continued care plans. Healthcare Administrator with proven ability to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Enthusiastic Director of Nursing eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

  • Computer Charting
  • In-service Programs
  • Billing
  • Process Implementation
  • Budget Planning
  • Employee Performance Evaluations
  • Critical Thinking
  • Time Management
  • Verbal and Written Communication
  • Employee Recruitment and Hiring
  • Insurance verification
  • Oasis chart auditing
  • Head of IDG and all staff meetings
  • Employee Work Scheduling
  • Decision Making
  • Employee Training Program
  • Employee Supervision
  • Performance Monitoring
  • Patient Care Assessment
  • Clinical Staff Management
  • Scheduling
  • Updating HR charts
  • Addressing all clinical phone calls
  • Marketing
  • Productivity reviews
  • Administered controlled narcotics
  • Inserted IVs
  • Performed catheterizations
  • Wound vac
  • Wound care
  • Wound staging
  • Peg tubes
  • Pic line maintenance and care
  • Mediport placement and care
Work History
03/2018 to Current Director of Nursing Surgery Partners | Saint Peters, MO,
  • Collaborated with staff, management and external groups to coordinate patient care.
  • Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
  • Planned and assigned workload to nursing staff to direct patient care.
  • Used Matrix care, Smartsheet and Concurto maintain department budgets and record expenses.
  • Evaluated work performance of nursing personnel to determine wage increases and implement discipline.
  • Performed ride alongs to observe care and interview staff, residents and families.
  • Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
  • Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
  • Oversaw all financial transactions and management functions, strategically managing operating budget.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Participated in every other week management team meetings to discuss resident status, census changes and resident complaints or concerns.
05/2010 to 03/2018 Clinical Manager Benedictine Health System | Saint Joseph, MO,
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • Created work schedules for employees and oversaw functioning of billing department.
  • Developed and adjusted work schedules for all clinical staff.
  • Communicated with patients, asked appropriate questions and employed active listening to determine best care.
  • Handled job duties for staff members which were unavailable or out of office.
  • Regularly evaluated employee performance and provided feedback.
  • Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
06/2009 to 05/2011 Registered Nurse, Medical-Surg Unit, Emergency Dep Milan Laser Hair Removal | Worcester, MA,
  • Collected basic samples such as blood, urine and stool, labeling specimens properly and transferring to laboratory for testing.
  • Ordered and analyzed diagnostic tests to identify and assess patient conditions.
  • Observed and reported patient condition, progress and medication side effects to accurately document updates.
  • Assisted with resuscitation, CPR and emergency airway procedures.
  • Documented patient information obtained from interviews concerning symptoms, medications and prior treatment.
  • Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
  • Managed quality care for patients with varied conditions, including heart failure, end-stage renal disease and coronary artery disease.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
  • Continuously monitored patients and reported changes to head nurses and physicians.
  • Assisted patients with limited mobility in dressing and undressing, bathing and other day-to-day needs.
  • Quickly responded to codes and cardiac monitor alarms.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Managed care for post-operative patients from initial recovery through discharge.
  • Updated patient charts using Homecare Home base, Matrix care, and brightree soft ware with data such as medications to keep records current and support accurate treatments.
  • Assisted doctors with examinations of patients by taking vital signs, including blood pressure, height, weight and drawing blood.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Administered basic wound care, insertion of Foley catheters and nasogastric tubes.
  • Delivered medications via oral, IV and intramuscular injections, monitoring responses to address new concerns.
05/2003 to 05/2010 Licensed Practical Nurse Evergreen Medical Center | City, STATE,
  • Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
  • Cared for wounds, provided treatments and assisted with procedures.
  • Assisted with admissions, appointments, transfers and discharges.
  • Administered controlled narcotics, inserted IVs and performed catheterizations.
  • Educated clients, patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
Expected in 05/2008 Associate Degree in Applied Nursing | Registered Nursing Lurleen B Wallace Community College, , Opp, AL, GPA:
Expected in 05/2003 Diploma in Practical Nursing | Licensed Practical Nursing Reid State Technical College, Evergreen, AL GPA:

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Resume Overview

School Attended

  • Lurleen B Wallace Community College,
  • Reid State Technical College

Job Titles Held:

  • Director of Nursing
  • Clinical Manager
  • Registered Nurse, Medical-Surg Unit, Emergency Dep
  • Licensed Practical Nurse


  • Associate Degree in Applied Nursing
  • Diploma in Practical Nursing

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