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director of leave management client services resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

A self-motivated, organized, and experienced professional with a dynamic career in change management, sales management, and operations. A verifiable record of achievement in building departments, revenue, and profits with large and small companies. Develop and implement creative business strategies to drive growth by aligning sales, marketing, and organizational execution. An established leader with a collaborative approach to fostering solid business relationships.

Skills
  • Change Management
  • Mentoring and Coaching
  • Client Rapport
  • Business Services Support
  • Report Creation
  • Project Facilitation
  • Staff Training
  • Client Education
  • Hiring and Recruitment
  • Customer Retention
  • Client Meetings
  • Reliable and Trustworthy
  • Conflict Resolution
  • People Skills
  • Team Management
  • Organizational Skills
  • Team Building
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Relationship Building
  • Assistance Program Knowledge
  • Well-Trained in excel, Powerpoint, Microsoft, Monday, Absencetracker, Salesforce, WMA, and more.
Experience
Director of Leave Management, Client Services , 02/2018 to Current
Virginia Tire And AutoFairfax, VA,
  • Developed and directed the implementation and onboarding process, which included goals, policies, procedures, and work standards for program success metrix.
  • Delivered a high level of service to clients in an effort to build upon relationships for the future.
  • Identified facility infrastructure replacement and enhancements and developed budgets.
  • Conducted performance feedback to evaluate the work of employees to meet performance standards.
  • Updated clients on a consistent basis regarding projects and answered questions quickly and with knowledgeable support.
  • Utilized resources to expand services within the established budget.
  • Handled client relationship management functions to promote enduring relationships with a diverse clientele.
  • Recruited and trained Program Systems, Managers, System Analysts, project managers, Client service Managers, and Account Managers and provided evaluations with feedback to cultivate a highly talented team.
  • Present as the SME in sales presentations on system applications, cleint srervices and anaytics.
  • Provided information on client relationships and projects to major stakeholders.
  • Conducted research to determine top prospective clients and continually cultivated sales pipeline.
Director of Sales Operations, 01/2016 to 01/2017
FubotvNY, State,
  • Worked closely with sales leadership team to identify improvement opportunities and facilitate successful solutions.
  • Built and managed project plans, coordinated resources and monitored performance to track progress against expectations.
  • Optimized sales effectiveness by leveraging data analytics to improve strategies, coverage models and sales team configurations.
  • Developed and optimized tools to enable strong sales success through effective use of Salesforce.
  • Created monthly and annual budgets and monitored implementation to quickly spot and correct variances.
  • Supported sales team members to drive growth and development.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Implemented creative sales and marketing strategies to assist sales team with reaching targets through Pardot.
  • Assessed sales statistics to improve strategy and meet quotas.
  • Created presentation materials for sales, customer relations and management purposes.
  • Employed cold calling, prospecting and networking to land new customers and penetrate new markets.
  • Created and delivered in-depth sales presentations to potential customers.
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Interviewed, hired and managed the training of entire sales and account management team.

  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Managed employee payroll, hiring, termination and training to ensure maximum productivity.
  • Conducted market research and reported on competitors.
  • Maximized sales by efficiently managing 20 sales representatives.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
Director of Business Development, 07/2014 to 07/2016
Job CorpsGuthrie, OK,
  • Determined business development opportunities and implemented effective strategy for client acquisition.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Recommended product changes to enhance customer interest and maximize sales.
  • Strategically devised customer approaches, meeting sales objectives and capitalizing on emerging opportunities.
  • Trained successful business development personnel to optimize marketing performance and learn industry.
  • Conferred with advertising managers to develop and implement marketing plans.
  • Developed growth plans by identifying key clients, key targets and priority service lines.
  • Developed and implemented contact quotas for cold calls, appointments and interviews based on company growth objectives and research on lead generation and prospect conversion.
  • Delivered informative presentations to industry professionals, providing valuable information on topics relevant to daily operations and company products and services.
  • Identified, implemented and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and costs.
  • Collaborated with team to forecast based on sales and product profitability.
  • Handled client accounts through entire lifecycle, executing contracts, providing customer service and advising on methods for maximizing return from services provided.
  • Networked with potential customers at national conferences to identify business development techniques and new revenue streams.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Tracked RFPs and bids to maintain finger on pulse of industry and anticipate upcoming potential projects.
  • Partnered with regional corporations to establish direct marketing channels and streamline company operations.
  • Hired talented, trainable team members and drove new business strategies to grow revenues.
  • Created value propositions, national programs and strategic plans for multi-location and national accounts.
  • Set up new distribution partners and brought in substantial new channel sales.
  • Optimized profitability by developing pipeline of prospects using multiple research, referral and sales strategies.
Manager of Business Development and Sales, 07/2014 to 01/2016
Armada Health CareCity, STATE,
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Developed and implemented new sales strategies to update product lines.
  • Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
  • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Tracked monthly sales to generate reports for business development planning.
  • Achieved company growth for several consecutive years through market expansion and sales.
  • Supported sales team members to drive growth and development.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Implemented creative sales and marketing strategies to assist sales team with reaching targets.
  • Assessed sales statistics to improve strategy and meet quotas.
  • Supervised and trained 6 employees on successful selling techniques.
  • Managed employee payroll, hiring, termination and training to ensure maximum productivity.
  • Conducted market research and reported on competitors.
  • Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets and effectively managing inventories.
Academic Manager, 05/2008 to 07/2014
South University Veterinary HospitalCity, STATE,
  • Directed, coordinated and evaluated activities of support staff within academic institutions, departments and alumni organizations.
  • Advised students on course selection, progress toward graduation and career decisions.
  • Planned, administered and controlled budgets to maintain accurate financial records and produce financial reports.
  • Collaborated with teachers to understand and improve classroom conditions.
  • Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations.
  • Maintained institutional solvency with current, accurate and fully compliant financial records.
  • Boosted registrations by improving promotional, outreach and parent engagement strategies.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Improved operations by working with team members and customers to find workable solutions.
Education and Training
Master of Science: Organizational Leadership, Expected in 10/2015 to Argosy University - Orange, CA
GPA:
Bachelor of Science: Business Management, Expected in 03/2011 to UOP - Pittsburgh, PA,
GPA:
: Human Development and Family Studies, Expected in to Penn State University - State College, PA,
GPA:

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Resume Overview

School Attended

  • Argosy University
  • UOP
  • Penn State University

Job Titles Held:

  • Director of Leave Management, Client Services
  • Director of Sales Operations
  • Director of Business Development
  • Manager of Business Development and Sales
  • Academic Manager

Degrees

  • Master of Science
  • Bachelor of Science

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